Hotel dengan Balcony di Hakuba

During the skiing trip in Hakuba, although I didn't drive myself and the transportation was a little inconvenient (the shuttle bus with fewer flights sometimes couldn't fully meet the needs), the hotel's front desk service made me feel extremely warm and thoughtful. Here, I would like to express my sincere gratitude to several front desk staff for their enthusiastic assistance and professional service. This was my first time to go skiing in Hakuba. I was unfamiliar with the local environment and did not have a car. In addition, I had to send my luggage back to the airport, so I encountered many challenges during the process. First of all, I would like to express my special thanks to an older male waiter who was kind and polite. He helped me with the delivery service. The process was very careful and made me feel at ease. Secondly, thanks to a short, slightly fat but smiling male waiter. After learning that I had been waiting in the lobby for two hours because the shuttle bus did not arrive on time, he tried his best to help me call a taxi to the ski resort. Although he was unsuccessful in the end, he understood my persistence and was always willing to help. When I got back to the hotel, as time was tight, he took the initiative to ask his supervisor and quickly helped arrange a hotel car to take me to the station so that I could catch the bus and JR train to Tokyo. At the same time, he also helped me pick up my stored luggage and assisted in moving it. He was more anxious than I was throughout the whole process, which deeply touched me. I am deeply sorry that I was unable to express my gratitude or give a tip in person as I was in a hurry at the time. Also, I would like to commend a young waitress. Although she was inexperienced, she was still careful and responsible, and tried her best to solve my problem, which made me feel her dedication and professionalism. During this trip, the sincerity and enthusiasm of these service staff provided me with great help. Even when faced with emergencies, they always put themselves in the guests' shoes and demonstrated an excellent service attitude. Next time I visit Hakuba, I will definitely choose to stay at this hotel again because their service makes me feel at home. Thanks again! In addition, the staff who clean the rooms are also very professional, polite and responsible. As for the hotel facilities, cleanliness, decoration and the quality and style of the restaurant food, they are all great.

The Onsen is good. The only downside is wearing the in house Japanese yukata is prohibited in restaurants and some area. It is not that convenient to change clothing back and forth.

It's called ski in & out but the cable car was not open when I went there. Fortunately, the ski school and another cable car are just a few minutes' walk away. The staff are very friendly. The girl who speaks Chinese and the uncle who drives are very friendly. The whole accommodation experience is good. The breakfast is simple but filling. Dinner is usually a small hot pot and a buffet similar to breakfast. There are too few beverages. At least there is milk and coffee for breakfast, but there is only green tea and water for dinner

This is my second time staying at this hotel. It’s very cost-effective. It includes pick-up and drop-off from Hakuba Station, breakfast and dinner, hot springs, and pick-up to other ski resorts! The dinner was delicious and sumptuous! The stream next to the hotel is also beautiful

What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!

It was snowy so we couldn't go into the hot springs but it was fun.

Saw the snow in my life! ! Blended with nature! The hotel service is good, there are many snow viewing platforms, washing machines, dryers, and complete facilities! Very good!

The room looks more stylish, but the bathroom is small and smelly... The design of the suite is also strange. You don't need to take off your shoes in the bedroom, but you have to take them off in the living room... The service is really good, and you can pick up and drop off the ski resort at any time! The restaurant is French, you can eat light meals, and the food is pretty good!

Very very good hotel, convenient location, clean rooms, perfect facilities, delicious breakfast, good service, next time you come to Hakuba, Japan, you must stay at this hotel again