We booked this hotel after on agoda at a price of rs 3100 for two nights. Agoda sent us the confirmation and we were to pay directly at the hotel. However when we called the hotel next day, they said us that they have released the room( basically cancelled, because the booking was on direct payment and they released the booking to make sure that we pay more at the time of checkin) and now insted of delux room super delux room will be given at a price of rs 3700/- for two nights. Post reaching here, when we check the rooms all rooms are similar, there is no difference between Deluxe or super deluxe rooms. There is no proper staff ***agement. Since there ***ger is not available here, these people asked to pay in cash. No gpay/ pay** etc in this time. At last the receptionist guy agreed to send payment on some third person's number. This much wasting of time. After which they took our numbers and called their ***ager ( WHO IS NOT IN THE PROPERTY ) who then sent otp on each of our numbers to verify us???? This was after they have taken our details and id proofs. In the room, their tv was not recharged. Electric kettle is broken, and best thing, THERE IS NO PHONE IN tHE ROOM to contact the receptionist. The hotel has no provison for food and in their welcome letter they have mentioned that no outside food allowed. So Mr ***ager and staff kindly brief where we are supposed to eat. Without checking they have made their guidelines. Horrible experience.
Terjemahkan