Pyramisa Island Hotel Aswan Reviews
Pyramisa Island Hotel Aswan
3VHH+GW, Sheyakhah Oula, Aswan, Aswan Governorate, 99999, EgyptView Hotel Details
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Pyramisa Island Hotel Aswan Guest Reviews
3.8/5
Good
87 review
Verified reviewsLocation4.3
Amenities3.4
Service3.8
Cleanliness3.8
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All reviews(87)
Positive reviews(67)
Reviews with photos/video(34)
Amenities were average(20)
Loved the view(16)
Awesome stay(13)
Friendly staff(12)
Offers pick-up/drop-offs(9)
Classy environment(8)
Negative reviews(20)
Guest User
Single Room With Nile View
Stayed in Jan 2025
Solo travelers
2 review
Amazing
Posted on Jan 29, 2025
Perfect stay... I enjoyed the location for the free transportation from or to the island... the port is in a place near to everywhere... the restaurant staff and housekeeping was very freinly in addition to the guest relation Christine ...
but the reception staff was very rude and unfreindly and non cooperative... But Christine always recovering the obstacles...
The breakfast was ok
the room service food was good i have ordered club sandwich,salad and fetuchini it was ok
Thank you really for all the staff except the reception
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Response from Property: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
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Wojianvrendepanghu
Chalet With Garden View
Stayed in Mar 2025
Travel with friends
2 review
Outstanding
Posted on Mar 22, 2025
Very good, beautiful environment, it is a hotel worth visiting
Response from Property: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
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Guest User
Standard Double Room Garden View
Stayed in Jan 2025
Travel with friends
4 review
Posted on Jan 5, 2025
On an island, an older hotel that could use some upgrades and refurbishment. Very easy to get to with a ferry every 15min. Good options are poor at the hotel.
Response from Property: Dear valued guestThank you for choosing our hotel and let us extend our deepest apology for any inconvenience that happened. we take our guest comments in great care, and we appreciate them all; we hope to welcome you again.Best Regards,Hotel Management
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Guest User
Standard Double Room Nile View
Stayed in May 2024
Family
1 review
Posted on May 7, 2024
The Location is amazing , the rooms was not clean at all the hotel needs renovation from doors to windows to bathrooms to .......
the mattress was very bad at the morning i have a back pain i asked to change it but they never changed.
same breakfast for 3 days the stuff was good and helpful
Response from Property: Dear Valued Guest,Thank you for your feedback. We’re pleased you enjoyed the location and appreciated our staff’s hospitality. However, we sincerely regret that the room cleanliness, facilities, and mattress did not meet your expectations. Your concerns have been noted, and we will address them with our team to improve our guests’ experience.We appreciate your input and hope to have the opportunity to provide you with a more comfortable stay in the future.Best regards,
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Yujie
Chalet With Garden View
Stayed in Oct 2023
Family
3 review
Outstanding
Posted on Nov 3, 2023
Excellent experience. The hotel is located on a island in the river Nile, with beautiful sunrise scene and have friendly staff.
Response from Property: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
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Guest User
Twin Chalet With Garden View
Stayed in Dec 2024
Couples
5 review
Posted on Jan 5, 2025
Staffs are unhelpful. Not worth it!
Response from Property: Dear valued guestThank you for choosing our hotel and let us extend our deepest apology for any inconvenience that happened. we take our guest comments in great care, and we appreciate them all; we hope to welcome you again.Best Regards,Hotel Management
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Wesley Kyle Howard
Chalet With Garden View
Stayed in Feb 2024
Couples
2 review
Very Good
Posted on Feb 11, 2024
Hotel is a bit old , so the doors don’t close well and the shower head was degraded and broken , so the bathroom was flooded after a shower . Otherwise no complaints , great hotel . Just needs a little upgrade
Response from Property: Dear Guest,Thank you for your feedback. We’re glad you enjoyed your stay overall. We appreciate your comments regarding the room conditions and will address these issues to improve our facilities. Your input is valuable, and we hope to provide an even better experience next time.
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Guest User
Triple Room with Nile View
Stayed in Jul 2023
Travel with friends
2 review
Posted on Jul 12, 2023
The hotel rated itself as 5 star but it should be only 2 Stars as everything is damn old and service is super bad . The entrance door to room is very old and not very well functioning. The toilet door, balcony door are super old and my room door is broken . The bedsheet is not clean , stained and extra bed was so damn old . Toilet is dirty and stain . It is equal to a guest house .
The staffs are not friendly and do not know exactly all information even opening hour of each restaurant. When we checked in, they do not know which room is available, keep switching and mess around with other clients room number.
Don’t stay at this hotel !!!
They cheat and all photos posted are many year ago.
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Response from Property: Dear valued guest,We apologize for the unacceptable experience you had at our hotel. We take your feedback seriously and are deeply sorry for the issues with your room, including the old and malfunctioning doors, dirty and stained toilet and bedsheet, and the broken room door.We also apologize for the poor service you received from our staff, including their lack of knowledge and friendliness. We understand that this is not the level of service you expect from a 5-star hotel.We want to assure you that we will take immediate action to address these issues. We will renovate our rooms and facilities to ensure they meet our standards. We will also provide training to our staff to improve their knowledge and service skills.Regarding the photos on our website, we apologize for any misleading information. We will update our photos to reflect the current state of our hotel.Once again, we apologize for your disappointing experience. We hope you will give us another chance to serve you better in the future.Best regards,
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Pravin Madhavan
Standard Double Room Garden View
Stayed in Jan 2024
Family
1 review
Posted on Jan 10, 2024
Hotel is very old and located on an island which makes it a tad bit inconvenient even though a free ferry service is provided. The rooms were dusty and very old, and facilities were average. I would not recommend staying here again.
Response from Property: Dear Guest,Thank you for your feedback. We regret that the room conditions and overall experience did not meet your expectations. While the island location offers a unique setting, we understand that it may be inconvenient for some guests. Your comments regarding cleanliness and facilities have been noted, and we will work on improvements. We appreciate your input and hope to provide a better experience in the future.
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HAMZA ALAWADAT
Single Room with Nile View
Stayed in Aug 2023
Other
3 review
Posted on Aug 22, 2023
Very old hotel not like the photo
Response from Property: Dear valued guest,Thank you for sharing your feedback. I apologize that our hotel did not meet your expectations, particularly in regards to the discrepancy between our photos and the actual state of the hotel.I would appreciate it if you could provide more details about your stay, so I can better understand your concerns and make necessary improvements.Best regards,
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jiyusha
Standard Double Room Nile View
Stayed in Feb 2024
Other
4 review
Outstanding
Posted on Feb 16, 2024
thanx pyramisa
Response from Property: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
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Anonymous User
Chalet With Garden View
Stayed in Mar 2025
Other
41 review
Outstanding
Posted on Mar 25, 2025
The hotel is on a small island. There are boats waiting for you when you go out. It is very pleasant to take a boat to cruise the Nile every day. The scenery on both sides is very beautiful. The hotel is very large and it is nice to walk around the hotel. The room facilities are average.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again. Best Regards, Hotel Management
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Anonymous User
Twin Chalet With Garden View
Stayed in Feb 2025
Solo travelers
12 review
Posted on Feb 4, 2025
The room is really a bit poor, and the hygiene is also worrying.
But the hotel is really beautiful, the scenery on the island is unbeatable, the sunset is super beautiful, and the breakfast view by the river is especially amazing
Original TextTranslated by Google
Response from Property: Dear valued guestThank you for choosing our hotel and let us extend our deepest apology for any inconvenience that happened. we take our guest comments in great care, and we appreciate them all; we hope to welcome you again.Best Regards,Hotel Management
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Lixiaojiedelvxing
Single Room With Nile View
Stayed in Jan 2025
Solo travelers
9 review
Great
Posted on Mar 16, 2025
The environment is very good, the service is also very good, but don't expect much from the facilities. The balcony door of my room was broken. It is very safe on an island.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
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Danjiyou
Single Room With Nile View
Stayed in Jan 2025
Travel with friends
8 review
Outstanding
Posted on Feb 12, 2025
You need to take a boat to the island, and the boat is very fast, usually every ten minutes, and you will pass by the beautiful scenery that Agatha saw, so it is very worthwhile. The Nile view room is also great for watching the sunrise. The hotel is also very clean, and the facilities are not as bad as they say. It feels like a 5-star hotel in China, and the outside is very beautiful. Breakfast is a lot of desserts, eat some vegetable salad to supplement vitamins. The only thing is that the sleeping pills I put on the bedside were taken away by the cleaner.
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Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you very much for choosing our hotel and for posting your valuable feedback. We are happy to get a chance to accommodate you and to provide you with the highest level of hospitality; we hope to welcome you again.Best Regards,Hotel Management
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