"Quite affordable and nice place to stay. The room is spacious."

"As expected from a Hilton, the cleanliness was impeccable. However, the shower pressure was incredibly weak, which was a huge disappointment for a Hilton."

"We checked in late at night and immediately got the room keys at the reception. The staff was friendly. There's no elevator, so we had to carry our suitcases up the stairs. The room is spacious, but the bathroom is a bit cramped. Instead of air conditioning, there's a fan. The windows face the road, so it was noisy almost all night. It's tolerable for a transit stop for one night. Bus 48 goes to the train station, and it takes about 30 minutes."

"Saya tiba di malam hari, dan proses check-in cepat. Kamarnya bersih, dan pancuran airnya berfungsi. Ada ketel di kamar, tetapi tidak ada teh. Sarapan di foto menunjukkan bubur, tetapi saya menolaknya. Ada kantor penukaran mata uang di dekatnya."

"Pros: · Fantastic buffet breakfast – a huge selection, everything fresh, and excellent pastries and meats; · Great spa area – large pool, saunas, hammam, clean, and plenty of towels; · Comfortable beds, slept wonderfully; · Beautiful view of Baiterek and the embankment; · Quick and smooth check-in; · Polite staff in the spa and restaurant. Cons: · The rooms are old, with worn furniture and plumbing fixtures; · Room cleanliness was subpar – dust and stains on the carpet; · When turning on the in-room Jacuzzi, pieces of mold flew out – shocking for a 5-star hotel! Conclusion: Service, food, spa, and location – excellent! Room condition and cleanliness – not so great (The mold in the Jacuzzi was particularly off-putting. For the price, there are other options available, so I'd only return if there was a significant discount. Would I recommend it? Probably not."

"Lokasinya bagus, Anda dapat dengan mudah mencapai stasiun LRT dan tempat-tempat terkenal di Astana dengan berjalan kaki. Para pelayan kamar ramah, meskipun Anda tidak berbicara bahasa Kazakh atau Rusia. Harganya sangat terjangkau untuk satu orang."

"Resepsionis yang pemarah. Sama sekali tidak ramah."

"This hotel stay was the worst experience I've had in over fifty countries. I was woken up by a rude knocking on the door before 8:00 AM. A plump female hotel employee rudely knocked and entered the room without my permission, forcibly demanding I check out. Her reason was that the hotel reservation showed I should check out before 1:00 AM that night. Please note, this is 1:00 AM, not 1:00 PM. I checked my reservation on my phone, which showed check-in at 1:30 PM and check-out at 12:00 PM. But she said my system was different from hers, and her system was the one that mattered. I asked her to go out and check with her manager. She returned less than five minutes later, rudely knocked again, opened the door without permission, and reiterated that she had checked and it was indeed before 1:00 AM. I said this was absolutely absurd. I said, "What country's guests book to check out at 1:00 AM? She'll have to wait several hours until dawn; where will she sleep?" I told her this was absurd, completely ridiculous, and defied common sense. Then, she insisted I leave immediately. If I weren't a strong man, and I were a young woman, I think she would have tried to drag me away. Later, she made a phone call to her colleague, who probably told her she had the time wrong; it should be check-in before 1 PM, not check-out. Only then did she realize her mistake and stop bothering me. But she left, slamming my door shut without even an apology. This kind of employee behavior, making such a ridiculous and basic mistake, is laughable and shouldn't happen in a hotel like this. Given the hotel's appalling service, I wouldn't recommend it to any other guest. This hotel stay was the worst experience I have had in more than fifty countries of travel. Before 8:00 a.m. this morning, I was suddenly awakened by someone banging aggressively on my door. A rather heavy-set female hotel employee repeatedly knocked on the door and then entered my room by using her key card, without my permission. She insisted that I had to check out immediately. Her reason was that, according to the hotel’s reservation system, I was supposed to check out before 1:00 a.m. today. Please note: she meant 1:00 a.m., not 1:00 p.m. I immediately checked the booking information on my phone. My reservation clearly showed a check-in time of 1:30 p.m. and a check-out time of 12:00 p.m. — noon. However, she insisted that her system was different from the system shown on my phone, and that I had to follow her system. I asked her to leave the room and confirm the information with her manager. Less than five minutes later, she came back, again knocked aggressively on the door, and once again opened the door without my permission. She told me that she had checked again and that I still had to leave before 1:00 a.m. I told her that this was absolutely absurd. I asked her: In what country would a guest normally be expected to check out at 1:00 a.m. in the middle of the night? If a guest were forced to leave at that time, they would still have several hours to wait until daylight. Where would they be expected to sleep? This was completely unreasonable and simply made no sense. It was not consistent with basic common sense. Nevertheless, she continued insisting that I had to leave immediately. If I had been a young woman rather than a physically strong man, I honestly felt that she might even have tried to physically pull me out of bed. Eventually, she made another phone call to one of her colleagues and apparently received clarification that she had made a mistake with the time. It seems that the “1:00” in the system referred to the check-in time, not the check-out time. Only then did she finally realize her mistake and stop disturbing me. However, when she left, she slammed my room door shut and did not offer even a single word of apology. I find the quality of service provided by this employee extremely unacceptable. Making such an absurd and basic mistake is one thing, but repeatedly disturbing a guest, entering the room without permission, insisting that the guest leave immediately, and then leaving without even apologizing is completely unacceptable for a professional hotel. I find the whole incident both ridiculous and deeply disappointing. This level of service should never happen at a hotel. Given the extremely poor service quality I experienced, I cannot recommend this hotel to other guests. I strongly suggest that the hotel management review this incident seriously and improve the training and professional standards of its staff. Это пребывание в отеле стало самым ужасным опытом за все мои путешествия более чем по пятидесяти странам. Сегодня утром, ещё до 8 часов, меня разбудил грубый и настойчивый стук в дверь. женщина, сотрудница отеля, грубо стучала в дверь, а затем без моего разрешения открыла дверь своей картой и вошла в номер. отеля."

"Kamar hotel sangat nyaman, seprai lembut, dan kaca berlapis ganda sangat efektif mengisolasi panas dan suara dari jalan. Kaca dapat dibuka untuk ventilasi, sehingga kamar dapat melihat Hazrat Sultan Masjid, jalan kaki 20 menit ke sana, sarapan di hotel juga enak, pencahayaan di kamar kecil sangat nyaman dan terang, tekanan air pancuran sangat baik, dan staf hotel sangat membantu."