Ulasan Radisson Hotel, Astana

Overall I had a disappointing experience, especially at this price level. The staff at the desk that I met were very helpful and it worth pointing that out, they were great and helped me with some important logistic stuff. The problems with the hotel though are many 1) breakfast very ‘flat’ ie food not feel fresh and coffee super bland, 2) room keys have problems - one has to try a number of times to open and sometimes need to get technician from downstairs to help, 3) pool and gym is a private gym next door - facilities are very good but a bit of a walk and does not have intimacy of hotel - so pros and cons there 4) small thing, the security guy at the door looks downright unfriendly and not help in the least bit with luggage. Overall the place feels like it has aged, it not invested in and not managed so well, but good individual staff. For this price , there are much better options.

設施：設施齊全，相對時間比較久了 衞生：不錯 環境：出門右手邊有超市 服務：很好 湖面結冰，橋上來回的車流與橋下的冰面形成了一道美麗的風景線

酒店設施比較老舊，早餐還可以

環境不錯有專門吸煙室服務態度好

房間還行，大廳漂亮

The hotel is clean and modern and the location is stellar. The walking path along the Ishim River is gorgeous, and there is a market and bank a stone's throw from the hotel. The best part of this hotel is the staff, not all of whom speak English, but Google Translate is your friend here. and I found everyone friendly. I foolishly left my hotel key in my room twice and was locked out each time. The staff immediately helped, quickly and with no disdain. Also, I had asked about postcards and one desk staff member offered to search her own personal collection for me. I was quite touched when minutes later she rang from the front desk to tell me she'd found some within the hotel, which she gave to me free. And let add that there is a great free hotel breakfast buffet. If you're as busy as I've been on this trip, that breakfast can last you to dinner, as it has for me on several occasions. I've had no time to use the fitness centre or cigar bar, but I'm sure they're as nice as everything else here. Highly recommended.

3 adult men were suggested to sleep in one King bed!!! Wow! We were really shocked how unfriendly the check in progress can be!!! The manager at the reception told us that they are lack of twin rooms. We were suggested to use one King bed for three of us!!!))) Can you really imagine this?!))) By the way, we are are 3 adult men, we are very friendly but we’re not eager to sleep all together. I’d like to remind that we payed the room for 3 adults and requested a twin bed and an extra bed.

The reception and room service staff provided the excellent service. Hotel was extremely comfortable, hygiene and clean. They provided us with early check in and late check out. Rooms were clean Every time we go outside.

Room is spacious, nice and clean. Location is pretty good with a supermarket and park nearby - can be reached within 10 minutes by walking. Staff are generally polite and friendly. Looking forward to staying here again the next time I visit Astana.

very good Hotel with vey nice breakfast.location near city center.Quiet hotel very polite pesonel i would reccomend it and if i travel again n Astana i would stay again there. very good for bussines trips

Room food service is not satisfactory. Menu does not match the real meals. The glass and spice dish were not covered. No napkin was offered. Soup with horse meat was too salty and cold. Please improve your food service...

The hotel lies. It does not have a pool and spa. It has access to the huge Gym that is a long way from the rooms, where is is a training pool with people having swimming lessons. It is not a 5 star hotel pool. You cannot get a drink there. The help in getting my partner access was poor. The room service was late and cold, and badly made and overpriced. They are understaffed. Only one person on reception during the key noon check out period and plenty of times when no one would answer the phone. There are many good hotels in Astana, this is not one. I would not spend a night here again even if it was offered free of cost. A truly bad experience. Just avoid and help yourself.

Having stayed in numerous of the international hotels in Astana I feel that the Radisson is one of the best and definitely the best value for money! Nice rooms, great breakfast and the fitness/leisure facilities are second to none - far above what you'd expect in a hotel. The staff were very friendly and courteous, and were attentive to our individual requirements. There are 3 nice bars and several places to eat. The location is very central with many good restaurants, bars and attractions within walking distance. The hotel has use of the "world class" fitness centre meaning access to a fully equipped gym, classes, a proper swimming pool with saunas etc and facilities for children to play (including staff to look after them). The hotel is very reasonably priced also, including the room service and bar. OvHaving stayed in numerous of the international hotels in Astana I feel that the Radisson is one of the best and definitely the best value for money! Nice rooms, great breakfast and the fitness/leisure facilities are second to none - far above what you'd expect in a hotel. The staff were very friendly and courteous, and were attentive to our individual requirements. There are 3 nice bars and several places to eat. The location is very central with many good restaurants, bars and attractions within walking distance. The hotel has use of the "world class" fitness centre meaning access to a fully equipped gym, classes, a proper swimming pool with saunas etc and facilities for children to play (including staff to look after them). The hotel is very reasonably priced also, including the room service and bar. Dislikes · Not much, the room was a bit cold at night (it was -30 outside) and not sure about the glass door to the bathroom!  Overall well recommended!  

Hotel is good enough but with very slow service at a bar and no recognition of loyality cards. I am a gold card holder, but was not given the services included in the level. Massage was awesome in 2018 or 2019 but this time it was about nothing memorable. No gift for Radisson Gold level no upgrade.