Gold Crest Hotel - Arusha

Perfect, lovely room, amazing breakfast with fresh pancakes and any egg omelette you could wish for. Delightful people, throughly enjoyed our stay so we came back after our Safari. 100% recommend. 5 star :) Suitable for families and couples.

Very old hotel that definitely needs renovations. Good base for a one night stopover if you’re going on a safari, but if you need something longer, look somewhere else. Not a four star hotel, more of a low 3 stars. Everything was very outdated and the WiFi wasn’t working in our room, we were on the ground floor and we needed to step closer to the window overlooking the pool in order to get a bit of signal. There’s an alley next to it with a nightclub that doesn’t help it you’re looking to catch sleep. The bathrooms were small, not that clean and extremely old. Curtains had probably been washed last ten years ago. We got charged for a cappuccino at breakfast even if breakfast (very limited choice) was included.

Arrived at hotel and checked in around lunchtime, spent rest of day relaxing by pool as we were meeting our daughter and partner before going on safari the following day. We have no complaints about the room only the very poor TV reception. We had an evening meal which was good and a couple of drinks before going to bed. The following morning we arose early, sorted all our belongings out and put our passports documents and money into our hand luggage. We left the luggage in our locked room and went down for breakfast. After breakfast we went back to our room just to pick up our belonging and went to reception, paid our bill and waited for our daughter and safari guide to arrive. After they arrived our safari guide loaded our luggage into the vehicle and we set off on our adventures. Upon arrival at our safari lodge, at check in, we found out that our passports, documents and money were missing from our hand luggage. The bag had not been out of our sight for the duration of our trip from the Gold Crest. We contacted the hotel and they provided us with CCTV of the time the bags were in reception, nobody went near them. We aasked if there was CCTV covering the room area (203) and they told us no. We asked if anyone had handed anything in again they replied no. We can only assume that the documents etc, were taken whist we were at breakfast. We have emailed them more than once since arriving home but have not had a reply.