Apartments Furano

A Perfect Winter Retreat – Highly Recommended! Our stay at this hotel in a breathtaking snowy destination was nothing short of amazing. From the moment we arrived, we were greeted with warmth and professionalism, making us feel instantly welcome. The hotel itself was spotless, with a cozy yet elegant ambiance that perfectly complemented the winter landscape outside. One of the standout aspects of our stay was the exceptional service. The staff went above and beyond to ensure we had everything we needed, always greeting us with a smile and ready to assist with any request. Their attention to detail and genuine hospitality truly set this hotel apart. The convenience of the airport shuttle service was another major plus. It was punctual, well-maintained, and made our arrival and departure seamless. Traveling can sometimes be stressful, especially in winter conditions, but this service made it effortless. For families, this hotel is an absolute gem. Our kids had an incredible time, from enjoying the cozy common areas to indulging in the delicious food. The dining experience was excellent, offering a variety of well-prepared dishes that catered to both adults and children. Every meal felt like a treat, with fresh ingredients and great flavors. Beyond the hotel itself, the snowy surroundings added to the magic of our trip. Whether it was waking up to beautiful snow-covered views or simply enjoying the warm and inviting atmosphere indoors, it was a truly memorable experience. Overall, we couldn’t have asked for a better stay. Everything—from the cleanliness and comfort of the rooms to the friendly service and convenient amenities—was outstanding. We highly recommend this hotel to anyone looking for a wonderful getaway in a winter wonderland, and we can’t wait to return!

Not the best location to other amenities. However, shuttle service to ski resort and train station helps. It is a beautiful hotel, with free flow of wine tasting and snacks in the evening. Fantastic breakfast spread. Free self service laundry. Great atmosphere for families. Would love to spend winter there again.

Room was very small and view was ugly (roof and another building). However, despite being very small it was well equipped and recently furnished and I had a good sleep. Had dinner and breakfast in hotel. Food was good for both meals. Service in hotel is a bit fussy, they waste time telling you things you don’t want to know, but then when I had a small problem with my room it took ages to get it fixed.

Stayed for 2 days, and we do not require the room cleaning service for the next day. On the 2nd day, after a long day of wonderful sightseeing and visiting beautiful fruits farm, my husband was tired and looking for a cup of coffee when back to the hote to rest. As he had driven for the whole day, it was definitely a cup of drip coffee that would be a good booster for him. I'm very surprised that when I asked for a packet of coffee at the front desk, the receptionist told me the drip coffee was out of stock. Thought out my 30 years of tourism. This was my first time experiencing that the hotel room's coffee supply is out of stock. And I can't believe it happened in Japan.

Very good hotel! It feels very homey. The hotel does its best to serve its guests, This is the most cost-effective ski hotel I have ever stayed in Japan. Sake and amazake are provided every day to warm up the residents. A wide range of hotel supplies are available for use. The morning and evening buffets are also exceptionally good. The staff who rented ski equipment were also very nice and gave us a lot of suggestions. He also thoughtfully remembered that my left foot is relatively big and helped me arrange my shoes. I will definitely come here for the second time, I wish you better and better.

We had a very pleasant stay in Felix West. I had to specially give compliment to the hotel staff and service team. They are very helpful, friendly, patient and professional. Their service and attitude impressed us a lot and that would be the reason for staying at this hotel upon our next visit to Furano. We were a group of 6 and staying at 3-bedroom suite was incredibly nice and comfortable. We had certain privacy by having 3 rooms in the suite and we could also gather in the dining area. Kitchen is fully equipped. Rooms are tidy and neat with amenities. Beds are very comfy and the whole environment was very quiet, so we slept very well. There is also a cafe downstairs. We travelled by car, so quite easy to get to the hotel and there is hotel carpark. If no car, reaching the hotel would be a bit challenging. Overall, we loved and enjoyed a lot our stay in the hotel.

Fenix Furano was a quaint little hotel with little frills, but it suited us fine... we understood the green policy behind minimising housekeeping, and we are totally fine with in. One downside is that they didn't have non-slip mats for the bathtub when you used it to shower. The body soap was very soapy and with the tub surface; making it a potential safety concern... and indeed, my elderly mum-in-law fell and hit her head.. she had a bump and some bleeding. We hope that the management looks into this for the safety of all guests. Apart from this, we enjoyed the tranquillity of the vacinity and drove out to wherever we wanted from there. We would recommend this place if you have a rental car.