Kocatepe Hotel

It was so bad, and I leave the room, very dirty place.

Было нормально, спасибо за обслуживания, место удобное, прям центр города

This has to be the worst hotel I have ever stayed in. Upon entering the room, we tool 2 rooms for the night. I was shocked to see the curtains hanging by a few hooks and almost falling off thhe rails. My pillow case & comforter cover had holes in several places courtesy of roaches or bed mites probably. I requested for new pillowcases & duvet cover but nobody sent them to room until I went down to the lobby and collected them myself. Rooms and toilets have not been upgraded and were not well maintained. Even toilet rolls were put on the cistern only as there were no toilet roll holders. They did not bother to fix the toilet roll holders for guests' convenience. Breakfast very basic, not even having butter to eat with bread. And staff not friendly at all. A bed in the other room collapsed when my son sat on it. My sons woke up with itchy red marks and found mites/bed bugs runjing around as per the video attached. We had to buy some med for it at our cost and when we told the front desk that night about the collapsed bed and bed bugs, all they could say was that all the rooms were taken and they are not able to mobe us to different rooms. Perhaps it was just a case of the other rooms having similar issues and they did not want us leaving in the middle of the might asking for a refund. Terrible experience for us. Stay far away from this place or you will regret it. I would have given negative star if that was possible and I have to give at least 1 star so I gave the minimum and my view is to not even consider this property if you fund yourself in Ankara.

Odaya ilk girdiğim andan itibaren pis oda kirli havlular kirli pikeler elbise dolabında leş bir koku sanki fare ölüsü gibi kesinlikle fiyata kanıp gitmeyin üzülürsünüz pişman olursunuz NET..GİTMEEEEEE