IDR
Cari Pemesanan

Telusuri Ulasan Pelanggan untuk Hotel di Porto District

The Central House Porto Ribeira
4.6/564 Ulasan
Location was good. HOWEVER, An incident happened during my stay and I felt the incident management and service recovery process was bad. Some pipe in my room burst at around 10pm and a few of my clothes and brand new duffel bag was soiled. I went to the reception to explain the situation immediately. The staff couldn’t move me to a new room as they were fully booked. Was told that I had to wait till the next day when the manager report for work to talk about the matter. They offered free breakfast which I rejected as I was not interested. Did not offer any laundry services regarding my affected clothing and bag and I was expected to wash it on my own? The next day around 430pm, I went to the reception counter to speak to the manager and was told to wait for awhile (not sure for what?). Waited for ~10 minutes and asked what was I waiting for, and was told to wait further and she will speak to us. Shortly after, she explained the situation and offered a free breakfast again which I rejected. I informed her that the stains on my brand new and unused bag were still visible. She then mentioned that I could bring my bag for dry cleaning and they will compensate me if I showed them the receipt. Felt that they should be the one to bring my bag to the dry cleaning services and bring it back to me instead of getting me to go on my own as I’m supposed to be a guest exploring the city while I’m here for vacation? And it was due to the pipe issues which they should have been responsible for? Anyway, I explained that I was going to leave the city the next night and queried if the dry cleaning services would be completed by then to which I understand this is something none of us can guarantee. Hence this option wasn’t that feasible. With that, she offered to refund me for one night stay which I agreed. Thereafter I asked her to locate the nearest dry cleaning services for me and she provided me the address of a self service laundry services near the hotel. I went to wash and dry the bag and went back with the receipts to ask for the compensation but was informed that it is an “either or”option. She said that since I have already accepted the one night refund, I have to pay for the cleaning services myself. I was too tired to argue and my mood was already ruined by the entire incident. Felt so dissatisfied with the entire service recovery process.
Menina Colina Guesthouse
4.6/537 Ulasan
Last year I had the most wonderful stay at Menina Colina, and was excited to return. Unfortunately I now wish I had reserved elsewhere, as it has been nothing but a disappointment. Prices are so much higher than a year ago, but I thought I got what was a good deal on the garden room. Turns out it is greatly overpriced for what is offered, as it has none of the exquisite design or attention to detail that the interior rooms have. It also seems to be neglected in terms of maintenance. The coffee machine was leaking, and after reporting it, it was made out to be my fault as I was using it incorrectly. I had to physically show a member of staff the leaked water for them to agree to replace it. I was really annoyed that they felt that they needed to demonstrate to me how it works rather than just replacing it immediately. The next disappointment was that the room was initially not serviced at all, and no explanation was given. When you are paying $165 for a mediocre room (not even including breakfast), one would at the very least expect the bins to be emptied. The bathroom also had a terrible smell that permeated the room, and mosquitoes were a problem too. Management did offer me lunch or attendance of their fado show, but none of these arrangements fitted into my busy programme. I thought a small financial compensation would have made more sense. That did not happen, and nothing further was mentioned or discussed on check-out. The final issue was the online check-out which they require. When I tried to complete it, my bill was for my entire stay, although 3 of the 4 nights had already been paid months in advance. So my conclusion is unfortunately that Menina Colina’s standards have dropped significantly, and that it is overpriced for the lack of attention to detail that is evident in several areas.
Axis Porto Business & Spa Hotel
4.3/551 Ulasan
The room is fully equipped with sanitation facilities, the hotel buffet is good, the egg tarts are beautiful every day, there are three types of paperback wine to choose from, drinks and various coffees ☕️ taste very good
InterContinental Hotels Porto - Palacio Das Cardosas
4.8/541 Ulasan
The hotel is in a very good location, in the city center, next to São Bento Station, and convenient for self-driving. The hotel staff will help with parking. The rooms are spacious, bright, clean and sanitary. It is a hotel worth recommending.
Eurostars Aliados
4.6/5124 Ulasan
The most comfortable hotel I stayed in during this trip to Europe. Not only is the room large, the hygiene and facilities are very good👍, but the location is also very good, and most attractions can be reached on foot.
Chic & Basic Gravity
4.6/5103 Ulasan
Our family reserved 3 rooms and arrived on a very early flight . Jose was kind enough to get 1 of our rooms ready within an hour so we could at least wash up, rest for a bit, and refresh before going out for the day. He continued to take care of us throughout our stay with anything we needed, while being extremely kind and personal. He is an excellent representative of the quality and care the hotel offers. We also liked the ambiance of the hotel. It was nicely lit and decorated in a fun, eclectic, and relaxing fashion. Our room rate included the breakfast which was an amazing spread with much variety, highly recommend. Location was central, easy walking distance everywhere. Small disappoin**ent was lack of gym. I know we walk around alot but it would’ve nice to have the option as my husband and son like to exercise quite a bit. In addition, the TV lounge room which can be nice for teenagers/kids to use while waiting for our rooms to be ready was rather plain in terms of interior design, just gray concrete walls, as opposed to the interesting and colorful designs of the rest of the hotel. This is just an observation, I would definitely recommend this hotel and would come back again.
Descobertas Boutique Hotel by Aspasios
4.3/5104 Ulasan
Hotel location is on the riverside, not far from some famous attractions, the booking is very smooth in Ctrip, the hotel front desk service staff is very good, the hotel facilities are also good, the bathroom is very clean and very large, that is, the bedroom area is a bit small, Room WiFi speed is too slow
BessaHotel Baixa
4.5/5113 Ulasan
A decent hotel but was disappointed that on arrival I paid an additional 30 Euros for a room with a balcony, its a pity I was informed that they expected it to rain for the whole duration of my stay, I unfortunately couldnt use the balcony at any point due to it being wet all he time, what a waste of money!!!!!
Vincci Porto
4.6/579 Ulasan
Loved staying at this hotel. Upon arrival staff was enthusiastic to greet us and give essential information to enjoy our stay in Porto. We were recommended to a restaurant called O Fado which was local cuisine with traditional local music,Fado Rooftop views of bridge and river. Charming area. Tram is accessible right outside. Great breakfast.
Timbre Heroismo
4.2/5109 Ulasan
The whole city is relatively old, and the modern hotel is more prominent. It is relatively close to the train station, and it takes 12 minutes to walk. There are not many restaurants around, and there is a pizzeria next to it that tastes good. Overall, Portugal has the lowest consumption in Western Europe.

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Informasi Travel Lokal

Jumlah Hotel1,680
Jumlah Ulasan23,738
Harga Rata-Rata (Hari Kerja)Rp 3.094.640
Harga Rata-Rata (Akhir Pekan)Rp 3.357.505