Hotel Dengan Gym di British Columbia, Kanada

My daughter loved our room and pool, we stayed overnight. Pleasant hotel staffs. And thank you very much for granting my request for giving us an amazing view by the river. Highly recommended. All the best, Arcy

I would like to share my experience at this hotel are clean, we manged to get free upgrade to suite. The location is very convenient for accessing various tourist attractions. Directly across the street, you'll find ramen, Subway, Burger King, and several other dining options. It's just a 5-minute walk to Government Street and a shopping mall. The hotel offers a complimentary premium coffee and hot chocolate maker for guests. Although breakfast is not included, you can enjoy delicious meals at The Ruby, a well-rated restaurant conveniently situated next to the lobby. If you plan to cook, the nearest grocery Supermart, located 1.2 km away. The Prime of Whale booking site is just a 10-minute walk from the hotel. From Hotel to Swartz bay ferries terminal bus ride is 1hr, avoid 430pm to 6pm may takes up to 90mins to reach. The butchart garden is about 45mins bus ride from our hotel bus stop 180m away from our hotel. The Fisherman’s Wharf Marina is approximately a 20-minute walk away, allowing you to take plenty of photos along the way.

I called the hotel before my flight to ask about the shuttle bus service, and the girl who answered was like a robot in her answers and didn't seem interested in giving me very detailed or friendly answers. I was a little worried about finding the bus and asked if there was anything I needed to know about how to find the bus, and instead of explaining that the bus would have the name of the hotel on it (which was the case in the end, but isn't always the case in my experience- and I have travelled a lot) she just very robotically said to go to the charter pick up area. The shuttle bus was the main reason I booked this hotel, and I was a little bit choked by this interaction. The room was okay, it was clean, but confusingly unlit. The only light connected to a switch in the room was by the door, the rest of the room was lit only by 4 lamps (one of which didn't work) and it was incredibly dark in the room, even in the morning hours after the sun rose. The comforter on the bed was just a piece of batting sandwhiched in between two white flat sheets rather than a duvet cover. It would have been a nice service to have brought me a toothbrush to my room when I called down to the front desk and requested one, instead they made me come to the front desk in my pajamas for one. The hallways stunk of **** covered up by perfume. The guy who checked me in was nice and friendly, even though he had a lineup of people waiting to check in late at night and that must have been a little stressful for him. Overall, I felt the customer service at this hotel could be improved. Even if $120/night is not wildly expensive for Vancouver, it's still a lot of money, and the customer service doesn't need to suffer as a result.