Hotel Dengan Airport pickup service di Lagunes, Côte d'Ivoire

Service is very good, the environment is very good

The hotel is generally good. Right next to the airport and not too far from the city. But the employees are not very friendly. Especially the people at the reception acted as if we had disturbed them and their attitude was not hospitable at all. They could have at least been a little friendly. And checking into the hotel was more difficult than entering the country, lots of procedures and questions. You can stay in better hotels for the same price

In general, the hotel is good, but since I came to the hotel late, I couldn't find anyone at first, the taxi driver helped me and the hotel manager came.

Amazing hotel. Clean and new. Decent breakfast. Very good value for money. Great location. My 2nd stay, and next time I come I will stay there again.

The front desk staff do not listen to the concerns of guests but rather argumentative only towards protecting the interest of the hotel and never cared what your complaints are. On the day of my arrival I was made to stand waiting for 3 Hours even though I arrived 3 Hours after the normal checking in time, they spent the 3 Hours arguing about my online payment which was already done on Trip.com yet they said they could not find the payment history when in fact they did not have the patience to read the system well and locate the payment history but rather demanded me to pay again for bookings which were actually paid online until I had to show them how to read the system to solicit the information (I had communicated with trip.com with complains and shown the payment receipt to the hotel and they still could not comply until I showed them how to read the information on their own computer;before I could be allowed to check in). Also, at breakfast, I was made to pay again after I have booked a room with two breakfast included but hotel refused to understand and even after showing the booking information on the system which clearly indicated Breakfast X2 per day so I ended up paying again for the breakfasts to avoid embarrassment. The restaurant staff were very unprofessional and careless about hygiene (the bread spoon had fallen to the floor and one of them picked it and dropped it right back into the breadbasket without replacing or cleaning it before putting it back into the breads). ”DO NOT DISTURB” signage meant nothing to the cleaning team who continuously banged on the door because they wanted to iron or pick up your laundry even without you making a previous request for such services. I have never seen in any part of the world where hotel staff compete with hotel guests to take the lifts (elevator) leaving the guests waiting for the next ones (hahahaha). Staff were unfriendly and rude.

Room is decent but there's a door in an odd place , between the entrance /closet/toilet area and the where the bed is....door is ajar and doesn't closed properly..knock onto the side of the door last nite whilst going to the toilet. The toilet was cleaned completely...and the coffee cups are stained

The hotel is beautiful, but the standard rooms are very small. I won't go a second time

Convenient transportation, high security, security defense in place, opposite the shopping mall, travel and shopping are very convenient, breakfast is rich, more than one kilometer is the largest handicraft market in the local area, you can go shopping.

I was fortunate to be here for two nights, yet the payment goes for 3. I left because I found a ticket early than my departed time! Good management and poor Wi-Fi service, overall I have have a very blessed time of my stay!

A little disappointed with a 5-star hotel, but generally , the gym is small, the pool is also, the room facilities are not enough.

Service is very good, the environment is very good

The hotel is generally good. Right next to the airport and not too far from the city. But the employees are not very friendly. Especially the people at the reception acted as if we had disturbed them and their attitude was not hospitable at all. They could have at least been a little friendly. And checking into the hotel was more difficult than entering the country, lots of procedures and questions. You can stay in better hotels for the same price

In general, the hotel is good, but since I came to the hotel late, I couldn't find anyone at first, the taxi driver helped me and the hotel manager came.

Amazing hotel. Clean and new. Decent breakfast. Very good value for money. Great location. My 2nd stay, and next time I come I will stay there again.

The front desk staff do not listen to the concerns of guests but rather argumentative only towards protecting the interest of the hotel and never cared what your complaints are. On the day of my arrival I was made to stand waiting for 3 Hours even though I arrived 3 Hours after the normal checking in time, they spent the 3 Hours arguing about my online payment which was already done on Trip.com yet they said they could not find the payment history when in fact they did not have the patience to read the system well and locate the payment history but rather demanded me to pay again for bookings which were actually paid online until I had to show them how to read the system to solicit the information (I had communicated with trip.com with complains and shown the payment receipt to the hotel and they still could not comply until I showed them how to read the information on their own computer;before I could be allowed to check in). Also, at breakfast, I was made to pay again after I have booked a room with two breakfast included but hotel refused to understand and even after showing the booking information on the system which clearly indicated Breakfast X2 per day so I ended up paying again for the breakfasts to avoid embarrassment. The restaurant staff were very unprofessional and careless about hygiene (the bread spoon had fallen to the floor and one of them picked it and dropped it right back into the breadbasket without replacing or cleaning it before putting it back into the breads). ”DO NOT DISTURB” signage meant nothing to the cleaning team who continuously banged on the door because they wanted to iron or pick up your laundry even without you making a previous request for such services. I have never seen in any part of the world where hotel staff compete with hotel guests to take the lifts (elevator) leaving the guests waiting for the next ones (hahahaha). Staff were unfriendly and rude.

Room is decent but there's a door in an odd place , between the entrance /closet/toilet area and the where the bed is....door is ajar and doesn't closed properly..knock onto the side of the door last nite whilst going to the toilet. The toilet was cleaned completely...and the coffee cups are stained

The hotel is beautiful, but the standard rooms are very small. I won't go a second time

Convenient transportation, high security, security defense in place, opposite the shopping mall, travel and shopping are very convenient, breakfast is rich, more than one kilometer is the largest handicraft market in the local area, you can go shopping.

I was fortunate to be here for two nights, yet the payment goes for 3. I left because I found a ticket early than my departed time! Good management and poor Wi-Fi service, overall I have have a very blessed time of my stay!

A little disappointed with a 5-star hotel, but generally , the gym is small, the pool is also, the room facilities are not enough.