This place went above and beyond for my family when we stayed at El Nido - The Funny Lion (June 26 - July 3). The staff are very friendly and professional. Their Customer service is 10/10. When you ask for something, they give it right away. The Manager was really kind and helpful especially to my 2 yr old daughter, Valerie. I am thankful and grateful for the team at El Nido - The Funny Lion.
There are a few suggestions for improvements I would like to add: Better drainage system for shower. It always seems like the water would go out of the shower especially when it’s raining outside. Also, an elevator would be great for the guest and especially for the staff when carrying heavy luggages. The wifi spotty and could also be improved especially inside the breakfast area. A better mosquito control on the outside near the pool/restaurant area would be nice too. The people on the backyard would burn their trashes and the smoke would fill the whole air of the hotel area and would not be healthy to breathe in (I wish they wouldn’t burn right next to the hotel). This is probably nitpicking but sometimes the music that plays at the bar/restaurant area is not family friendly and uses profanity. The rooms could use a bit of feng shui or something to make it feel more spacious. The room lighting could also be improved (it always seems a little dark even with all the lights turned on).
Amazing location with a stunning beach! The Beach Casita provided great privacy, and we loved walking through the small path to reach the beach. Overall, it was a fantastic stay. However, the booking trouble with the private flight was quite frustrating. Hope this can be improved in the future.
Really nice resort. Clean, modern, several beautiful pools which were never very full and the staff is incredible. They help in any way they can, including arranging for a last minute boat tour for us well outside of their usual hours and seemed happy to make it work (add the guides they work with are fantastic too). It was a very peaceful and comfortable stay overall.
The one issue is the food, they put a lot of effort into it and have a very large breakfast buffet every day, but the food just isn’t that good. There's one restaurant in the resort and there aren’t many (any?) other food options in the area, so it’s pretty relevant. The food is a bit bland or with strange flavor combinations. And worse, it takes a comically long time to get served, even if just a sandwich, and it’s usually cold when it comes. This happened at all 4 of the meals we had there outside of breakfast.
But... It honestly didn't bother us that much. Partly bc we're not big foodies, but more importantly, bc the staff is so incredibly friendly and helpful. Everyone goes out if the way to make sure you get everything you want and then some. I hope they can fix the food issues and this place would be 5 star
Cleanliness: 9/10
The room was clean, nice, and tidy. The pillows, bedsheets, and blankets smelled freshly laundered, and the floor and furniture were spotless. Cleanliness is highly maintained not just inside the room, but also in the hallways and other public areas. They do housekeeping every day, change the towels regularly, and always make sure your hygiene kit is fully stocked.
The only issue I had was on my first day—the room wasn’t prepared according to my request, possibly due to an oversight. I had to be transferred to another room, and while it didn’t smell very pleasant at first, it was still clean overall.
Location: 10/10
If you're looking for a peaceful place with a great view but still not too far from the city center, this is perfect! It’s not far from the airport and is surrounded by restaurants, drugstores are near, small stores for cheap things to buy, nearby malls, and groceries—but then the area isn’t crowded. It strikes a great balance between convenience and tranquility.
Btw, if you are just travelling for leisure (DIY),renting a motor to go around is much cheaper than getting a tricycle
Service: 10/10
I stayed here for 3 nights and 4 days, traveling alone. The staff made me feel really comfortable and were always ready to help with anything I needed—from check-in to check-out. Everyone was so friendly and accommodating. Filipino hospitality was truly evident here (Im a Filipino). Special shoutout to the restaurant staff who served breakfast and other meals—they were always smiling, friendly, and attentive.
Amenities: 10/10
Everything was in excellent condition and worked perfectly. I especially appreciated the free airport shuttle—it was very helpful and convenient. Since I was also attending to some paperwork during my stay, I was happy to be able to relax and enjoy the amenities in between.
Definitely worth the price. I’ll surely come back!
Highly recommend hotel, loved every moment of it.
Every aspect of the hotel was truly league of its own, friendly staff, clean, and the location was just perfect.
We stayed in astoria for 4 days. Their amenities are nice but what really turned me off is their service. As soon as we arrived in the check in counter, we didn’t feel welcomed. A man was helping us check in while 4 women in white shirts were behind him just staring at us. I understand that they’re probably training these women but i don’t think they understand how uncomfortable it is to just have everyone staring at us.
The customer service at the restaurant was terrible as well. Everytime we ordered or asked for something, the person delivering the food expected us to rearrange our utensils and food while she waited there on the side. Di ba kayo marunong magsalita? These people need to work on communicating and taking initiative.
Also don’t order their room service food, I am not a picky eater but wow it’s so bad. Breakfast buffet and dinner buffet were decent
Amazing place, quite unique. The best: the staff, super helpful and always with a smile in their faces. The hotel is beautiful and the rooms are very nice, with a comfy bed and a very good bathroom. The views are breathtaking and the massages are one of the best massage i ever had! Its been great spending time in this magic place
We loved our stay at Seda Lio! The staff were hospitable and accommodating especially with our requests since I have a special needs son. It has a clean environment and easily accessible to the airport. Seda Lio has a serene and relaxing environment. It has restaurants near the area too. I would highly recommend this hotel.
This has been the best hotel I’ve ever stayed. The hotel is brand new and all the facilities are so beautiful! Nearby there is a village with locals and there are a lot of nice shops and cafes with local cheap food. Very convenient!
What strikes you there as well is how good the service is. Everyone is highly competent and sincerely happy. I want to say a BIG thank you to Niki at the reception and Amy in the restaurant. They are so professional and just excel at their jobs. Overall, we had amazing time there.
I had a wonderful stay at Princesa Garden Island Resort and Spa. The staff was attentive and helpful. The resort is beautiful and well-appointed. Breakfast was delicious and there was a wide variety of options. The transport to the airport was prompt and comfortable. I highly recommend staying at Princesa Garden Island Resort and Spa.
Good
70 reviews
7.7/10
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Nnick kathmanReally nice resort. Clean, modern, several beautiful pools which were never very full and the staff is incredible. They help in any way they can, including arranging for a last minute boat tour for us well outside of their usual hours and seemed happy to make it work (add the guides they work with are fantastic too). It was a very peaceful and comfortable stay overall.
The one issue is the food, they put a lot of effort into it and have a very large breakfast buffet every day, but the food just isn’t that good. There's one restaurant in the resort and there aren’t many (any?) other food options in the area, so it’s pretty relevant. The food is a bit bland or with strange flavor combinations. And worse, it takes a comically long time to get served, even if just a sandwich, and it’s usually cold when it comes. This happened at all 4 of the meals we had there outside of breakfast.
But... It honestly didn't bother us that much. Partly bc we're not big foodies, but more importantly, bc the staff is so incredibly friendly and helpful. Everyone goes out if the way to make sure you get everything you want and then some. I hope they can fix the food issues and this place would be 5 star
Mmarjolene estradaWe stayed in astoria for 4 days. Their amenities are nice but what really turned me off is their service. As soon as we arrived in the check in counter, we didn’t feel welcomed. A man was helping us check in while 4 women in white shirts were behind him just staring at us. I understand that they’re probably training these women but i don’t think they understand how uncomfortable it is to just have everyone staring at us.
The customer service at the restaurant was terrible as well. Everytime we ordered or asked for something, the person delivering the food expected us to rearrange our utensils and food while she waited there on the side. Di ba kayo marunong magsalita? These people need to work on communicating and taking initiative.
Also don’t order their room service food, I am not a picky eater but wow it’s so bad. Breakfast buffet and dinner buffet were decent
GGuest UserThe resort is in a great location with a small but quiet beach and a nice house reef outside. Beware that some units require walking up a lot of steps and the ones set away from the beach have a lot of mosquitoes around.
The staff are super friendly and nice although the service of the hotel could be more attentive i.e when lying on the beach you don’t get asked if you want drinks. Room cleaning was only done once in our 7 day stay and only because we asked for it. Towels are not automatically offered to beach goers all the time.
The restaurant is pretty slow with almost an hour for food to arrive sometimes. The food itself can be nice depending on what you order. Some is pretty good actually…others a bit average.
Pricewise, this isn’t a cheap hotel and I feel that if you compare the price to resorts in other tropical beach locations around the world, you get much better service in other places like Sheratons, Marriotts and Hiltons etc. that said, overall I would still recommend Matinloc for the great beach and reef.
RRM TordaCleanliness: 9/10
The room was clean, nice, and tidy. The pillows, bedsheets, and blankets smelled freshly laundered, and the floor and furniture were spotless. Cleanliness is highly maintained not just inside the room, but also in the hallways and other public areas. They do housekeeping every day, change the towels regularly, and always make sure your hygiene kit is fully stocked.
The only issue I had was on my first day—the room wasn’t prepared according to my request, possibly due to an oversight. I had to be transferred to another room, and while it didn’t smell very pleasant at first, it was still clean overall.
Location: 10/10
If you're looking for a peaceful place with a great view but still not too far from the city center, this is perfect! It’s not far from the airport and is surrounded by restaurants, drugstores are near, small stores for cheap things to buy, nearby malls, and groceries—but then the area isn’t crowded. It strikes a great balance between convenience and tranquility.
Btw, if you are just travelling for leisure (DIY),renting a motor to go around is much cheaper than getting a tricycle
Service: 10/10
I stayed here for 3 nights and 4 days, traveling alone. The staff made me feel really comfortable and were always ready to help with anything I needed—from check-in to check-out. Everyone was so friendly and accommodating. Filipino hospitality was truly evident here (Im a Filipino). Special shoutout to the restaurant staff who served breakfast and other meals—they were always smiling, friendly, and attentive.
Amenities: 10/10
Everything was in excellent condition and worked perfectly. I especially appreciated the free airport shuttle—it was very helpful and convenient. Since I was also attending to some paperwork during my stay, I was happy to be able to relax and enjoy the amenities in between.
Definitely worth the price. I’ll surely come back!
JJiro YuanOur overnight stay at Citystate Asturias Hotel proved to be a delightful introduction to Puerto Princesa, offering a warm welcome and impeccable service from start to finish.
From the moment we arrived at the hotel after a long flight, we were greeted by an exceptional team of staff who went above and beyond to ensure our comfort and satisfaction. Despite the numerous bags we had in tow, every member of the staff, from the guard to the receptionist, eagerly assisted us, making us feel truly valued as guests. A special mention must be made for Henry at the Front Desk, whose hospitality and professionalism stood out during our stay. From arranging our airport transfer to facilitating our check-in and check-out, Henry's dedication to ensuring our needs were met was evident at every turn, making him a true asset to the hotel.
Entering our room, we were pleasantly surprised by its cozy charm. While it may not boast the sleek modernity of newer establishments, the room offered everything we needed and more. The comfortable furnishings, coupled with thoughtful amenities, provided a relaxing haven after a day of travel.
One of the highlights of our stay was the complimentary buffet breakfast offered at Citystate Asturias Hotel. With a wide array of options to choose from, ranging from local delicacies to international favorites, the breakfast spread exceeded our expectations in both variety and taste. It was a delightful start to our day, setting the tone for a memorable stay in Puerto Princesa.
Overall, our experience at Citystate Asturias Hotel was marked by exceptional hospitality, comfortable accommodations, and delectable dining options. For anyone seeking a welcoming retreat in Puerto Princesa, this hotel comes highly recommended, thanks to its attentive staff, cozy rooms, and sumptuous breakfast offerings.
KKurzaThe hotel itself was lovely and the food was good. However, we found the roosters next to the hotel to be very inappropriate and disturbing. We could not sleep properly because they are noisy all through the night. There is no way to block the noise out.
We were able to switch rooms, which helped, but if the hotel is running at full occupancy it will be a problem. About 24 rooms are affected by the noise the roosters make. It is a pity that roosters on a plot next to the hotel causes plenty of discomfort for guests. If I was the owner of this hotel, I would certainly do something about the roosters.
WWill BurnsideI had a wonderful stay at Princesa Garden Island Resort and Spa. The staff was attentive and helpful. The resort is beautiful and well-appointed. Breakfast was delicious and there was a wide variety of options. The transport to the airport was prompt and comfortable. I highly recommend staying at Princesa Garden Island Resort and Spa.
AAnonymous UserWe recently spent a few nights here and overall, it was a decent experience. The cleanliness of the hotel was good, although I did notice that the chairs in our room could use a vacuum, as they had some dark stains. Additionally, the room’s smell could be improved to create a more welcoming atmosphere upon arrival.
On the plus side, I absolutely loved the mattress and comforter; they made for a very comfortable sleep. The location is a major advantage, being right in front of the mall, making it easy to access shopping and dining options.
The staff were generally nice and accommodating, though I found the waiter at the restaurant to be a bit shy. He seemed to lack communication skills, as he didn’t greet customers or smile, which detracted from the overall experience. I think he could benefit from some additional training in customer service.
As for the food, while it was fine, I felt that the prices were a bit steep considering the typical quality and serving sizes.
In summary, while it's not a luxury hotel, it provides a decent stay with comfortable accommodations and a good location. It just needs a few improvements in cleanliness, ambiance, and service training to enhance the guest experience. I appreciated the thoughtful touch of receiving pens upon checkout :)
TToddSpectacular, beautiful resort! Sorry I didn't have a date since this is truly a couples place. But I did enjoy the solitude, perfect beach and included snorkeling, and double bed hut right on the sand with wifi! Food is better than average for Philippines. Not sure how they even get the food here or how they could have built such a nice place on a deserted island (20 min boat ride from Basuanga airport after short van xfer). Beware there are a few thousand bats if you're in the main hotel and at dusk they kinda go nuts flying around...
IIzaVery nice hotel, just 5 min away from town if you take a ride. Very friendly and welcoming staff.
Good shower, always hot water, strong AC, lovely pool that you can use until 10 pm. Pool towels also provided.
Lots of useful things like toothbrush set, comb, shaver set etc. provided.
Mini Bar with some cold drinks - to pay on top but is good to have if you need something asap.
The only thing I would not recommend was the restaurant, I didn't really like the food and we were waiting around 1 hour for it to arrive.
It was quite pricey as most of the things were described as ”to share”. My partner likes to eat different things so I didn't really like the concept of that menu.
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