Hotel Bintang 5 di Kerala, India

We recently stayed at the O by Tamara. Excellent experience overall. Loved the personal and welcoming service from everyone and special mention to chef Vipin. He was extremely friendly and helpful. Thanks to the entire team.

The hospitality was excellent and breakfast was sumptuous . They provided hot meals and it was the best. Different types of idly’s served was just awesome. Front office was caring and helpful and provided a very welcoming environment. Check in past midnight was fast and efficient . Rooms were large and the bed and pillow was of high quality . We were able to sleep within 5 mins. Aircon was clean and fresh.

Everything was excellent except the activity room. Nothing is in good condition. Would be good if they can maintain it since it would be very helpful when coming with kids. It's been 3 consecutive years i am coming here. The activity room needs to be improved.

They couldn’t find my booking, so i was stranded at the hotel lobby for few hours before i offered to pay again for my room only then they provided me with a room .. that too downgraded .. even though i showed my confirmation email and with a corresponding email to confirm my room yet to the property, neither the hotel or the helpline from trip after that could detect my booking - after checking in - i spent another few hours with trip helpline to get the room i deserve - but trip reasoning was the booking was done through a chinese agent and they couldn’t get through .. so i wasted another few hours .. still i did not get my deserved room .. i was thrown into a deep end corner room with a terrible sound pollution.. i was here with an elderly who was terminal .. so it was a total nightmare .. nor the hotel staff or trip were helpful ..

從入住到離店的3天，每個時刻都像回到家一般，被‘’親友‘’團隊關照呵護着。前台每個人都很熱情，即使入住當晚有婚禮也不會敷衍了事。早餐豐盛不説，服務的小夥和女孩們各個都英俊美麗，心地善良。自助晚餐也很好吃。泰餐廳（最後幾張照片）的設計實在令我驚艷。然而最驚喜的是保潔團隊！不但精心做到應該做的，更是用心為我準備花和花瓶，還留下温暖的文字。有幾次還聽到他們在工作間的歡笑聲。客服經理，一位美麗的女士也與我一見如故，知道要趕早上的飛機，還在我出發前準備了免費的茶送來。這麼多年的旅行，這次要數極致！高度讚賞管理層的領導力，下次如果再去克欽Kochin一定會再住