One Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
Dengan menginap di Le Premier Boutique Hotel di kota Zagreb (Donji Grad), Anda berada hanya 15 menit dengan berjalan kaki dari Katedral Zagreb dan Mestrovic Pavilion. Hotel yang mewah ini berada 0,4 mi (0,6 km) dari Akademi Sains dan Seni Kroasia dan 0,4 mi (0,6 km) dari Galeri Strossmayer Old Masters.
Bersantailah di spa yang menawarkan layanan lengkap ini, di sini Anda bisa menikmati pijat. Anda bisa memanfaatkan fasilitas rekreasi seperti sauna dan pusat kebugaran. Fasilitas tambahan di hotel ini mencakup akses Internet nirkabel gratis, layanan concierge, dan aula perjamuan.
Nikmati hidangan di restoran atau makanan ringan di kedai kopi/kafe. hotel juga menawarkan Layanan kamar 24 jam.Akhiri hari Anda dengan menikmati minuman di bar/lounge. Sarapan prasmanan gratis tersedia setiap hari mulai pukul 07.00 hingga 10.30.
Fasilitas unggulan antara lain akses Internet kabel kecepatan tinggi gratis, laundry/dry cleaning, dan resepsionis 24 jam. Antar-jemput ke bandara disediakan dengan biaya tambahan (tersedia 24 jam).
Nikmati kenyamanan rumah Anda sendiri di salah satu dari 59 kamar berpenyejuk udara yang dilengkapi dengan minibar dan televisi layar datar. Akses internet kabel dan nirkabel tersedia gratis untuk berbagai keperluan Anda, serta program saluran kabel untuk hiburan. Kamar mandi pribadi dengan bathtub atau shower memiliki shower rainfall dan perlengkapan mandi desainer. Fasilitas mencakup telepon, serta brankas dan meja tulis.
Located about 15-20 minutes walk from the central bus station or about 5 minutes via taxi. A mix of tram and walking would take you 15-20 minutes.
Surrounded by a pizza takeaway, coffee shop, bakery and mini mart.
About 20 minutes walk to the main town centre or take the tram just outside the hotel. You can take a taxi which is generally outside.
The surrounding area is safe but looks a bit run down because of graffiti.
The hotel reception is immaculate. Customer service is really good and you can leave your bag if you check in early (3pm check in). The first floor has a pool (free), limited gym (free) and spa (paid). Restaurant and bar at the ground floor.
The room is immaculate but looks a bit dated. King size bed is very comfortable and a bonus. Blankets are comfortable and weighted. Air conditioning is strong but a bit loud.
Kettle, free coffee/tea, complimentary waters, iron/ironing board, hair dryer, robes/slippers, and towels available.
Shower is strong with two different heads. The shower sprays everywhere on the outside floor due to a poor glass shower curtain.
Noise? Rather quiet but can hear noisy people shouting in the corridor.
TV is old and dated.
Plugs on both sides of the bed (European style).
Overall, a decent hotel for the price.
Saya sangat menikmati masa inap saya di The Westin Zagreb. Kamarnya nyaman dan memiliki semua yang saya butuhkan, ditambah pemandangan kota yang indah. Stafnya sangat membantu dan ramah, dan sarapannya lezat dengan banyak pilihan. Lokasinya bagus – mudah dijangkau dengan berjalan kaki ke tempat-tempat wisata utama. Pasti akan menginap di sini lagi!
Menginap di art’otel Zagreb powered by Radisson Hotels menempatkan Anda di jantung kota Zagreb, hanya 10 menit dengan berjalan kaki dari Katedral Zagreb dan Zrinjevac. Hotel yang mewah ini berada 0,4 mi (0,7 km) dari Akademi Sains dan Seni Kroasia dan 0,4 mi (0,7 km) dari Galeri Strossmayer Old Masters.
Bersantailah di spa yang menawarkan layanan lengkap ini, di sini Anda bisa menikmati pijat. Jika Anda mencari pilihan rekreasi, Anda bisa memilih antara kolam renang indoor, sauna, dan pusat kebugaran 24 jam. Hotel ini juga menyediakan akses Internet nirkabel gratis, pusat perbelanjaan di properti, dan aula perjamuan.
Di art’otel Zagreb powered by Radisson Hotels, nikmati hidangan lezat di restoran.Bersantai dengan minuman yang menyegarkan di salah satu dari 2 bar/lounge. Sarapan prasmanan disajikan di hari kerja dari pukul 06.30 hingga 10.00 dan di akhir pekan dari pukul 06.30 hingga 10.30 dengan biaya tambahan.
Fasilitas unggulan antara lain resepsionis 24 jam, staf multibahasa, dan penitipan koper. Parkir mandiri (biaya tambahan) tersedia di lokasi.
Nikmati kenyamanan rumah Anda sendiri di salah satu dari 110 kamar berpenyejuk udara yang dilengkapi dengan Smart TV. Televisi saluran satelit disediakan untuk hiburan Anda. Kamar mandi pribadi mempunyai perlengkapan mandi gratis dan pengering rambut. Fasilitas mencakup brankas dan meja tulis, serta telepon dengan panggilan lokal gratis.
Dengan menginap di Villa Madison di kota Zagreb (Maksimir), Anda berada hanya 10 menit dengan berkendara dari Katedral Zagreb dan Taman Maksimir. Apartemen yang mewah ini berada 1,7 mi (2,8 km) dari Trosjedežnica dan 2,5 mi (4 km) dari Kebun Binatang Zagreb.
Nikmati pemandangan di taman; dan manfaatkan fasilitas seperti akses Internet nirkabel gratis dan layanan concierge. Apartemen ini juga menyediakan area piknik dan pemanggang barbekyu.
Fasilitas unggulan antara lain check-in ekspres, check-out ekspres, dan laundry/dry cleaning. Parkir valet gratis tersedia di lokasi.
Nikmati kenyamanan rumah Anda sendiri di salah satu dari 5 kamar yang didekorasi berbeda-beda dan dilengkapi dengan perapian dan lantai berpemanas. Tempat tidur bantalan ekstra lembut Anda dilengkapi dengan selimut bulu angsa dan seprai katun mesir. Dapur dilengkapi dengan lemari es/freezer ukuran biasa, oven, dan kompor. Tersedia Smart TV 65-inci dengan program saluran satelit, dan juga akses internet nirkabel gratis untuk Anda gunakan.
Luar Biasa
9 ulasan
8,0/10
Harga mulai dari
RUB 12.704
per malam
Periksa Ketersediaan
Lihat Semua Hotel Bintang 5 di Zagreb
Telusuri Ulasan Pelanggan untuk Hotel di Zagreb
Lihat semua
9.0/10
Sangat Baik
TTamuOne Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
HHowtowinthelotteryLocated about 15-20 minutes walk from the central bus station or about 5 minutes via taxi. A mix of tram and walking would take you 15-20 minutes.
Surrounded by a pizza takeaway, coffee shop, bakery and mini mart.
About 20 minutes walk to the main town centre or take the tram just outside the hotel. You can take a taxi which is generally outside.
The surrounding area is safe but looks a bit run down because of graffiti.
The hotel reception is immaculate. Customer service is really good and you can leave your bag if you check in early (3pm check in). The first floor has a pool (free), limited gym (free) and spa (paid). Restaurant and bar at the ground floor.
The room is immaculate but looks a bit dated. King size bed is very comfortable and a bonus. Blankets are comfortable and weighted. Air conditioning is strong but a bit loud.
Kettle, free coffee/tea, complimentary waters, iron/ironing board, hair dryer, robes/slippers, and towels available.
Shower is strong with two different heads. The shower sprays everywhere on the outside floor due to a poor glass shower curtain.
Noise? Rather quiet but can hear noisy people shouting in the corridor.
TV is old and dated.
Plugs on both sides of the bed (European style).
Overall, a decent hotel for the price.
TTamuSaya sangat menikmati masa inap saya di The Westin Zagreb. Kamarnya nyaman dan memiliki semua yang saya butuhkan, ditambah pemandangan kota yang indah. Stafnya sangat membantu dan ramah, dan sarapannya lezat dengan banyak pilihan. Lokasinya bagus – mudah dijangkau dengan berjalan kaki ke tempat-tempat wisata utama. Pasti akan menginap di sini lagi!
Berapa tarif rata-rata untuk hotel bintang 5 di Zagreb?
Untuk hotel bintang 5 di Zagreb, harga rata-rata pada hari kerja adalah RUB 22.276, dan harga rata-rata pada akhir pekan (Jumat–Sabtu) adalah RUB 22.883.
Apa saja hotel bintang 5 di Zagreb yang memiliki kolam renang?