Hotel Bintang 5 di Catalonia, Spanyol

A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.

Kami memiliki pengalaman menginap yang indah dan tak terlupakan di Ohla Barcelona! Setelah perjalanan 18 jam, kami sangat menghargai check-in lebih awal dan peningkatan kamar yang menyenangkan, itu adalah sambutan yang sempurna dan tepat seperti yang kami butuhkan. Lokasinya benar-benar ideal, terutama sebagai tempat menginap sebelum pelayaran, dan karena ini pertama kalinya kami di Barcelona, ​​Ohla memberikan kesan yang baik untuk seluruh perjalanan kami. Staf semuanya sangat ramah dan baik, membuat kami merasa seperti di rumah sejak awal. Cava dan cokelat yang menunggu di kamar kami adalah sentuhan yang manis dan penuh perhatian, tetapi yang paling menyentuh kami adalah catatan tulisan tangan yang mengucapkan selamat atas ulang tahun pernikahan kami, itu membuat momen tersebut semakin istimewa. Terima kasih Iraia dan Andrea. Sarapan juga fantastis, dengan pilihan makanan lezat yang beragam. Saya harus memberikan pujian khusus untuk croissant mini, rasanya benar-benar luar biasa, meleleh di mulut setiap gigitannya! Kami juga ingin secara khusus menyebutkan Fatima dari restoran, yang melakukan lebih dari yang diharapkan untuk memastikan pengalaman sarapan kami sempurna. Dia sangat ramah, tulus, dan penuh perhatian. Dia bahkan menyiapkan beberapa latte yang sangat enak untuk kami, yang membuat pagi kami semakin menyenangkan. Kebaikan dan keramahannya benar-benar luar biasa! Kami pasti akan memesan di sini lagi tanpa ragu. Terima kasih, Ohla Barcelona, ​​karena telah membuat kunjungan pertama kami ke kota yang indah ini tak terlupakan!

Super top hotel. Ontbijt en diner fantastisch. Bamboo roof top bar also very good. Faciliteiten are 5*****

Amazing service from start to end . Prateek Gave us an amazing room . The Boys franko and Yoniel Gave too much Help with Our luggage during check in and checkout . Thank you so much Team W . Appreciate it .

The Monument Hotel in Barcelona is an exceptional accommodation that seamlessly blends historic architecture with modern amenities. This was our second stay at this beautiful property, and I was once again blown away by the level of hospitality and attention to detail. The hotel's location is perfect, allowing you to easily walk to all the top attractions, restaurants, and wine bars in the city. The concierge, Xavi, is a true gem. He listened intently to our personal preferences and provided fantastic recommendations, including a wonderful nail salon when I was in need of a manicure. Xavi's restaurant and wine bar suggestions were spot on - we enjoyed some of the best local cuisine and wine during our stay, and have saved those recommendations for future visits. The hotel itself is stunning, with a beautiful historic facade complemented by modern, well-appointed guest rooms and common areas. The amenities are top-notch, ensuring a safe, comfortable and convenient stay. From the luxurious bedding to the high-end toiletries, every aspect of the guest experience is carefully considered. I would highly recommend this hotel to anyone visiting Barcelona, whether it's your first or fifth time in the city. We look forward to returning again soon.

Good location, close enough to the sagrada familia. Quiet at night. However, compared to other 5-star hotels, this hotel has a very small lobby and crude elevators that don’t match a 5-star rating. Hardware-wise, it’s probably 4-star at best. Service - Concierge staff was polite upon check in, but the display of hospitality stopped there. Thereafter, door men at the gate didn’t greet or even acknowledge guests upon leaving or returning to the hotel. Considering the hotel lobby was so small that guests literally passed by in front of them, it came across as quite indifferent and awkward. Amenities - There were intermittent sounds of water dripping onto a metal surface in my room during my stay. My guess is the air con system had some flaws. I asked the concierge to send people to check when I was outside (which they did), but there was no follow up afterwards and the dripping sound remained the second night. Besides, the staff who entered my room for checking took away my room card from the electricity holder, which should have never been allowed for safety considerations because the room card was registered under my name and no other person should have it during my stay.

I absolutely loved this hotel — it’s truly the best hotel in Barcelona! The classic and luxurious theme gives it a special charm. The room size is amazing; although it says 24 sqm, it feels much bigger, especially the bathroom, which is surprisingly spacious compared to other hotels. One very thoughtful detail is that the room includes an adapter converter, which was extremely helpful for us with UK plugs. Another lovely touch is the chocolate they place on the bed every day after housekeeping — such a sweet gesture! The location is perfect, right in the middle between the two most popular tourist areas. The Big Bus stop is also right outside, which makes getting around so easy, especially if you plan to use the hop-on hop-off bus. I definitely recommend this hotel and will absolutely stay here again!

The facilities looked too old for a 5 star hotel. Even the coffee machine was too dirty so I had to wash it many times b4 I used it. The stains were hard to get off.. Locationwise, Its a little away from the main area. It wasnt too bad. The staffs were nice but next time if I visit Barcelona, I would stay at a hotel close to pl. catalunya where the airport bus stops. It was tiring to carry my luggage all the way to the bus station 🫠

Прекрасное расположение, рядом рынок, красивейший порт, улица с сувенирами. Однозначно вернусь и буду советовать друзьям 👍