Hotel Bintang 5 di Catalonia, Spanyol

A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.

Kami menikmati masa inap yang indah di sini. Staf adalah hal terbaik dari hotel ini, kami belum pernah menginap di hotel di mana semua orang begitu ramah dan berdedikasi untuk membuat masa inap kami *****yenangkan mungkin. Karyawan yang luar biasa di sini, seperti asisten manajer kantor depan yang profesional dan berdedikasi, tetapi juga semua resepsionis lainnya, orang-orang yang sangat ramah yang bekerja di restoran dan bar di sini - setiap orang yang kami temui adalah permata dan membuat kami merasa 100% diterima.

We loved staying here, the African gentleman from guest services was exceptional and very professional and assisted us with all our requests, the room was spacious and the bed was very comfortable. The restaurant was also wonderful as expected. We celebrated our anniversary here and they made our stay truly memorable.

Very happy to stay at Lomaro hotel and good experience. I especially want to thank service team member Gustavos for friendly communication and proper support and make our stay memorable.

I absolutely loved this hotel — it’s truly the best hotel in Barcelona! The classic and luxurious theme gives it a special charm. The room size is amazing; although it says 24 sqm, it feels much bigger, especially the bathroom, which is surprisingly spacious compared to other hotels. One very thoughtful detail is that the room includes an adapter converter, which was extremely helpful for us with UK plugs. Another lovely touch is the chocolate they place on the bed every day after housekeeping — such a sweet gesture! The location is perfect, right in the middle between the two most popular tourist areas. The Big Bus stop is also right outside, which makes getting around so easy, especially if you plan to use the hop-on hop-off bus. I definitely recommend this hotel and will absolutely stay here again!

한국인을 대표해 호텔의 친절함에 감사드립니다. 호텔은 굉장히 웅장하며 인테리어는 훌륭합니다. 직원들은 친절하며 erre에서 식사는 아주 좋은 컨디션의 음식을 제공합니다. 메인 입구에서 상시 택시를 이용할수 있으며 사진상 로비 1층의 무료바는 훌륭합니다. 바르셀로나 여행을 즐겁게 할수 있게 해주셔서 감사합니다. 다음에 다시 방문하겠습니다.

Great hotel overall - great location close to the wharf and casino, great room deco (brand new, super clean, and spacious). If I had to be picky, only flaw is the lift is too slow (waiting time) and closes door very fast!

Gorgeous hotel - beaitful amenities and very luxurious. Definitely a 5 star hotel and you feel once you enter through the main doors. Excellent location, central the best that Barcelona has to offer, many beautiful side streets and restaurants with good food nearby. A fabulous way to experience Barcelona.