Hotel Bintang 4 di Pennsylvania, Amerika Serikat

We inadvertantly booked Trip.com instead of Hilton directly as I always do. 2 rooms. When we arrived, one room was ready but the other was not. They told us to come back closer to 2pm. We did. Wasn't ready. Come back closer to 3pm, and we were told, ”it may be closer to the guaranteed time of 4pm.” We had reservations and that would push us. However, we came back at 3 and were told that ”because you're third party.....” Everyone around us was getting a key but our room wasn't ready. We were made to feel like third class citizens because we were ”third party.” I wasn't given a chance to show my Hilton Honors number because we were ”third party.” Well, the ”guaranteed” time of 4pm came and went, and we were getting anxious about missing our reservation. At 4:20 the representative went to a manager and got some sort of waiver but explained the room was not the one we paid for. (Two queens) but instead it was 1 queen and beside the elevator. By now we were so late we just went with it. We wasted more than 3 hours in the lobby, were made to feel inferior because we were ”third party” and we had a substandard room when we paid for better. Bad experience, made worse by bad policy, insensitivity of representative by continued bexplanation that the reason everyone else was getting their room because we were ”third party”, apparently a form of low class in Hilton. Well, I'm a Hilton Honors member for decades, and while we made a mistake because you sold rooms to a third party and we were usurped online, our mistake ruined a perfectly good visit.

The hotel is excellently located for exploring downtown Philly—just steps away from major attractions, restaurants, and public transit. The room was clean, comfortable, and well-priced, with all the essentials I needed for a short stay. While the space—especially the bathroom—was on the smaller side, it was functional. The only major downside was an unexpected fire alarm at 4am, which was quite disruptive. Overall, a solid option if location and value are your top priorities.

Nice sized apartments with good kitchen facilities. The bathroom was nice and clean. Good sized double bed and sofa-bed. The only downside was the noise from the neighbours, the rooms are not very sound-proof, the neighbour upstairs when flushing toilet was very noisy can wake you up.

We had a great stay at the Windsor Suites. Location wise, it’s a 5 minute walk to the City Hall and within walking distance to different establishments. There’s restaurants at the lobby as well. The room was VERY spacious— it had a walk-in closet room with an iron and an ironing board. It had a kitchen space with a refrigerator, microwave, coffee maker, and utensils! The room was clean and was very well maintained. The staff was very friendly and helpful too. Overall, we really enjoyed our stay here and will highly recommend this place to anyone staying in Philly.

The room was clean, and hotel location was good. Easy to walk to places of interest and also close to Suburban station. However, the breakfast was overpriced and poor. I recommend visiting local cafes instead.

地理位置非常好，就在大學城，步行到大學校區中心十分鐘以內。開車到費城藝術博物館七八分鐘。 前台很客氣，房間稍微有點老，電梯比較費事兒。 有免費停車場，進出很容易，停車也容易。大廳有一家粵菜館，不貴，味道也正宗。

The service is good, and the cleanliness is excellent, but the pool was closed for the weekend. The rooms do not have a minibar or smart TV.