Hotel Bintang 5 di Parana, Brasil

Do NOT book this hotel - consistent terrible subpar service (provide wrong info, didnt communicate essential info, SILENT TREATMENT, slow service, wrong shuttle bus despite verifying twice with 2 different staff, only take down my cocktail order but I didnt get to hold/drink my order) from the reception, guest relations and concierge teams (many staff around but they are really bad at their jobs). No one takes ownership - talked to 3 different hotel managers (face to face) but new mistakes appear. Belmond's service -＞ avoidant style (ZERO follow up from any manager, each said I already spoke to the previous). Lousy service experience. Utterly disappointed. Good points - convenient location: (the only hotel) inside Brazil's Iguazu park (but service deteriorates due to no competition) and an excellent spa experience. Alternative to stay inside Iguazu park - stay at the hotel inside Argentina's Iguazu park.

Highlights: - Walking distance to Iguacu Falls, Bird Park & nice little forest path behind the hotel - Nice facilities at the hotel (hot tub, sauna, pool etc.) - Lovely staff, especially at the breakfast - Clean rooms with good bed and airconditioning Areas to improve: - Dinner at the hotel was not good for us, we had chicken which was very dry (overcooked) & risotto which was pretty salty - Very few options for food & groceries near the hotel as it’s quite far out of the city - Some public areas of the hotel would require renovations, it leaked from the ceiling at some places & the carpet was smelly accordingly Overall, we would stay again for the price we paid as we enjoyed our stay and it feels like good value.

Hotel apenas razoável, estrutura já antiga, deteriorada pelo tempo.. não é possível considerar como 5 estrelas conforme anunciado. O destaque positivo fica para o parque aquático Blue Park que é ótimo. O destaque negativo vai para o trip.com que anunciou como se o ingresso ao parque aquático estivesse incluso e não estava.. causando grande constrangimento no check-in.

O hotel é muito bom, o quarto melhor que a maioria dos hotéis, no entanto, as condições do banheiro foram péssimas, sujo com marcas de urina seca no piso em frente ao bacio, bacio encardido por dentro, tampa do bacio solta, porta shampoo e sabonete no box solta, trinco soltando com risco de ficar preso no banheiro. Imperdoável um hotel com essa categoria e preço em um estado de conservação e limpeza do banheiro dessa maneira. O hotel fica anexo a um prédio de apartamentos e centro comercial. A recepção fica na sobreloja. A atendente na recepção era inexperiente. O atendimento pelos porteiros e manobristas foi muito bom. O café da manhã é em um restaurante no térreo, excelente e com bom atendimento.

very good