Hotel Bintang 2 di Montana, Amerika Serikat

This motel is all about location—just minutes from Yellowstone’s West Entrance and close to restaurants and shops in town. The room was clean and simple, with free Wi-Fi and cable TV. However, there’s no microwave or coffee maker in the room, which was a bit inconvenient. Staff were friendly, and the price is reasonable for the area. Overall: A no-frills, convenient option if you don’t mind minimal amenities.

The room was clean and the bed very comfortable. Everything was mostly great until…. I walked out to my car in the morning and it was completely covered in a filthy-looking thick white residue. Upon asking, another guest informed me that it was probably from the sprinkler system, which sprays water with some kind of calcium deposit. I was furious. I immediately went to the Circle K car wash and it took 2 $10.00 laser washes (one with spinning brushes) to get it off. I’m still not sure if it’s perfectly gone. I’ve been reading bad things online about the possible effects of calcium on car paint. Upon asking, I was informed by the receptionist that the hotel does not help with the cost of washing it off cars. Maybe this a common occurrence in Montana, but, where I’m from, if you make a mess on someone else’s car, you should be willing to help them clean it off (especially if they are a paying guest). Overall, this seems like a nice hotel but, honesty, this calcium junk being sprayed all over my car was compete BS!

There is a real customer service effort to improve this hotel. Shawn the manager allowed me to check in early as aBW platinum member. He let me drop my bags early in the morning and called me when the room was ready. He even had the bags placed in the room before I returned.  The breakfast was great for this type of hotel.  The clientele was respectful and polite. Oh. And Shawn even called after I checked out as I left behind an important item.  However, the pool/sauna area is not operational, and my room had a lingering pet odor and visible carpet stain. I am a dog owner and animal lover, but housekeepers really need to notify the manager as the room should not have been assigned. I personally think hotels need to charge 500 bucks for cleaning if dog hair or other 'remnant' is left behind. I won't stay at a certain LaWyndham brand that has a generous pet policy.  Their rooms all smell like Fifi and Buddy stayed there. I hope this property continues to improve.

Clean room. Instead of 2 full sized shower towels, only 1 was provided with extra mid sized towels. Laundry was a hit and miss. Only washer was working and dryer was out of order. Breakfast was sustainable with coffee and waffle. The juice machine was out of order. Most important of all, the service counter staff was accommodating and service oriented.

This is quite really the best state that I've ever had in a hotel.