Hotel Bintang 2 di Grand Est, Prancis

I understand that this is a backpacker's hotel for an overnight stay, so I expect that the hotel will be near the highway and understand that I need to walk on the dark road for about 1km to get there, but at least, they need to let the guest enter the lobby first. I arrived at the hotel at around midnight, the receptionist was away, nobody was at the desk and the work was outsourced to somebody working remotely with the intercom at the front of the building. The hotel implemented a new checking system using a check-in machine, which will need a code in the confirmation email. However, the code was nowhere to be found wherever in the trip.com app or the confirmation email of mine. More frustratingly, the reception clerk had a very strong French accent in his English, so we couldn't understand each other clearly. In the end, a kind gentleman went down smoking and helped me communicate with them in French, solving my issue. If he wasn't there, I would probably have got locked outside for the night. This is unbelievable. This is a very unpleasant experience. I'm writing to tell other international tourists to stay away from this place, if you can't solve these issues like me.

Zeer goed overnachtings hotel met service. Eten kun je bij de buren goed gelegen. We zullen zeker terugkomen tijdens onze reis.

Hôtel bien situer , chambre correcte literie à revoir trop vétuste fait du bruit et peu agréable pour le dos. Pas de couverture en plus selon les saisons. Tarif sans remise trop cher pour la prestation Heureusement sur le site trip. Com la chambre reste abordable à ça juste valeur.

It’s an ok stop over on the way back to Calais for us. There’s not a lot at the hotel and rooms are basic. Breakfast is included but basic and limited. Having said this, it does the job and for the price we paid it’s no problem.

我們到歐洲自駕遊的旅途中在這裏留下了深刻的美好印象。酒店內裝飾具有法蘭西傳統藝術風格，古樸中流露着浪漫與熱情。前台的帥哥更是給予我們很熱情親切的接待，先讓我們看了房間，介紹了生活設施。房間用品都很乾凈，暖氣也很熱，這對於冬季自駕遊的我們來説很重要。酒店的位置距離商業中心很近，環境幽靜，交通便利。周圍還有大型超市，購物也非常便利。院內有寬敞的停車場，還是免費的，晚上要關閉院落大門，因此給人安全感。我們很喜歡這家酒店，原來訂1天，後來又續訂1天。由於大意，在續訂時我們發生了重複下單的失誤，帥哥為我們及時糾正，避免了損失。 選擇這家酒店，是我們旅途中的一次幸運。祝酒店生意興隆！聖誕快樂！ 4位來自中國北京的旅行者寫於2024年聖誕節前

About 10 mins walk from colmar station. Housekeeper is good, they folded our Pyjamas. However, there is a dried pee smell in the toilet area, although it looks clean. Could be the toilet bowl surface or the flooring that is permanently stained.