Hotel Bintang 3 di Devon, Inggris Raya

The hotel is in a very picturesque location, overlooking a lake. The bedrooms are large, with comfortable beds and prices for a stay are very reasonable. Having said that, the completely uncalled for surly, unfriendly and distinctly unhelpful of one member of staff at reception when we returned to the hotel after going to the Newton Abbot races soured the overnight stay for our group of 7. Firstly, after serving drinks to two members of our group, who arrived at the hotel ahead of the rest of us, he didn't allow them to take the drinks outside to a veranda area so they could have a smoke and could provide no good reason for refusing the polite request. Secondly, when the rest of us arrived at the hotel at around 11.30pm the bar was shut and he refused to serve us any drinks, even though we asked politely, merely wanting one more drink before going to bed. He was also curt, rude and distinctly unhelpful when we asked him to point us in the direction of our rooms, giving one word answers and seeming to regard us all as a hindrance to him. All in all, this experience made us regret our choice of hotel and we are disinclined to return to the hotel in future. A further gripe was that the breakfast service was poor and slow, with cooked breakfasts taking 25 minutes to arrive and many key items missing and not replenished unless guests specifically asked, including cups, tea bags, sugar and orange juice,

Lots of not great reviews out there but I found the hotel nice. The hotel is well placed, clean and staff are courteous. We stayed in a family room (316) and were very happy. It was spacious and clean and even had a separate connecting room should you have needed it. Wifi was very good allowing me to stream Netflix. Breakfast was good, self-service with a nice selection of hot and cold. Two rows of hot food so that you didn't have to wait for a replenishment. Bacon, sausage, scrambled egg, hashbrowns, beans and tomatoes. Continental - toast, mini-croissants, yoghurt, fruit compote, good selection of cereals. Breakfast is £10 adult and £7.95 for kids. I thought it was a little pricey for my 5 year old who only had a slice of toast and a bowl of cereal. It would be nice for them to offer a free breakfast for under 5's with a paying adult. Downside - management really need to update the reception toilets - the peeling plaster and movement sensitive lights at the end of the dark corridor are slightly reminiscent of a Steven King novel) No parking, but there is plenty near by and that is to be expected in a central hotel right by the shops/restaurants. I would recommend it.