Hotel 3-Star di Rio Grande do Sul, Brazil

Excellent breakfast. Comfortable bed. Plenty of things to do without having to leave the hotel, including activities for children. Very attentive staff. I didn't like the outsourced parking, where you pay 38.00 per day. This should be included in the daily rate. Also, the bathroom in the room doesn't have an exhaust fan to eliminate odors. In any case, I would definitely stay there again.

We have already felt the warmth of staff since the reception with great sympathy and friendliness. Great location. From Gravado to Canela. For those who are rented cars, the location becomes even more attractive because you will never have to decide by one or another city taking the journey into consideration. The wide breakfast is in diversity and very caprich in the presentation of the service row. Space tables . Super accessible cleaning and kitchen . Super requested service to help us about tourist information in the city. Very spacious parking. At any time of day or night we always have the possibility to park

Ficamos 3 dias, excelente atendimento do pessoal da recepção, hotel bem localizado próximo a praia, próximo de tudo. Aproveitamos a piscina, o bilhar, tem um ótimo café da manhã. Se voltarmos a torres volto a me hospedar nele com certeza. Ótimo custo benefício.

I missed a chair/sit to be able to sit. I had only a bed to sit, it was bad. I asked for a chair to be provided, but I had irregular legs. It suggests keeping a small chair and table base for us to do some activity with notebook.

I had been hosting at Hotel Plaza São Rafael several times, and I like the hotel to the memory of his love and the city of Porto Alegre since I was a child. However, at this last occasion I found several indices of a reversal in the quality of the hosting, and the staff in general, very heartily and well trained, but some others, clearly without vocation for the hotel industry. In the last place I stayed in a very old room and needed a pension, the bathroom boxing, unexplainedly, was located at the highest point of the floor, causing water accumulation and extravagation outside the boxing at each bathroom. Very uncomfortable dressers. When you arrived at the hotel and until the next day, the card recording system for accessing apartments was not working, which required you to go to the reception every time you were absent to attend a staff member to accompany you until the The hotel was a very good hotel, and the hotel was a good hotel. The parking system is a separate chapter, the worst EPark service I had the unfortunate opportunity to meet all the world. Whenever you need to leave your car, you would have to wait 20 to 30 minutes at the hotel entrance, the impression is that they would pick up your car in another municipality. Dear service, charged in advance, extremely inefficient and uninquiet with its insatisfaction. Breakfast is good, but it can improve a lot and there is a shrinking and excessive surveillance of guests entering the room for breakfast, there is more than one approach on which number of your room, your name, who is the person who is with VC at the table and that while VC is drinking coffee. This time, the hosting has left much to desire. But to be fair, I emphasise the cordiality and professionalism of all staff at the reception centre, the very good bed and the cleaning of the very good environments.

Very comfortable and clean room, breakfast with a variety of varieties, in a great environment (by the sound of birds and flights by the breakfast, I felt in a rural area in the whole city), drinking coffee in a historic house, The hotel is surrounded by ninos and with birds visiting, view of the Hydraulica Moinhos de Vento is the other great privilege..., hot reception with late check-out and luggage guard

The location is very bad because you have to make a huge tour to get into the hotel in BR. Attention I found uncordial and breakfast weak!! We were eating at 9:00 on Saturday had nothing more and they didn't rest. The hotel has a very good location and has a good location for the hotel.

Great impression, good service, nice room, clean bathroom and simple and delicious breakfast.

Excellent hotel, very quiet rooms helping online work. All modern, clean and functional. A perfect hotel for business stay. Important to result the quality of the restaurant's food at dinner: all delicious and perfect. This hotel will be my choice in a next visit to Rio Grande.

Our room was handicapped accessible so the bathroom sink was very small; the bathroom stall had a leak, wetting the entire dry area of ​​the bathroom; and the comforters on the bed had a strange/bad smell! From the hallway you can see a beautiful sunset!!

Excellent breakfast. Comfortable bed. Plenty of things to do without having to leave the hotel, including activities for children. Very attentive staff. I didn't like the outsourced parking, where you pay 38.00 per day. This should be included in the daily rate. Also, the bathroom in the room doesn't have an exhaust fan to eliminate odors. In any case, I would definitely stay there again.

We have already felt the warmth of staff since the reception with great sympathy and friendliness. Great location. From Gravado to Canela. For those who are rented cars, the location becomes even more attractive because you will never have to decide by one or another city taking the journey into consideration. The wide breakfast is in diversity and very caprich in the presentation of the service row. Space tables . Super accessible cleaning and kitchen . Super requested service to help us about tourist information in the city. Very spacious parking. At any time of day or night we always have the possibility to park

Hotel with excellent views of the valley. Good sized room, with table, chairs, sink. The double bed has a divider with the single beds, I thought it was great.

cafe maravilhoso, piscina pelo meio da manha estava gelada. não gostamos do fato de ter pago 40 reais a mais da diaria para a garagem.

The hotel is in a very good location, and the hotel is very well-embraced. I make a special praise to the hotel staff who organizes breakfast. I didn't record her name, but she is wonderful, always careful, requesting and pleasant. My experience in the hotel was excellent.

The hotel is very good, no complain about the hosting in itself. However, at the check out, I was charged about 149 real services charges that were not explicit at the time of the booking, on the platform, I reported the value of 8,47 as expenses to be paid at the hotel, without counting that the accounts did not beat, The value of the NF is about 74 to less than I paid in total, so, despite the excellent hotel, I felt that I was wrong, and in my humble opinion, there was no transparency, whether the hotel or the platform.

Hotel excelente

A good cost/benefit.

The hotel is very good, but I have nothing to complain, and the grassroot offers tours with a guide, which starts transport at 6 a.m. The hotel does not provide breakfast. I asked and the metrie was very requested, heartily, extremely educated informing that I would release what was ready at 6:15. Our guide passed 6:20 a.m., and we swallow something quickly, so I suggest that in these holiday periods they have a time that is compatible with the guides' timetables, starting at 5:30 a.m.

Super recommendation!

I missed a chair/sit to be able to sit. I had only a bed to sit, it was bad. I asked for a chair to be provided, but I had irregular legs. It suggests keeping a small chair and table base for us to do some activity with notebook.

I had been hosting at Hotel Plaza São Rafael several times, and I like the hotel to the memory of his love and the city of Porto Alegre since I was a child. However, at this last occasion I found several indices of a reversal in the quality of the hosting, and the staff in general, very heartily and well trained, but some others, clearly without vocation for the hotel industry. In the last place I stayed in a very old room and needed a pension, the bathroom boxing, unexplainedly, was located at the highest point of the floor, causing water accumulation and extravagation outside the boxing at each bathroom. Very uncomfortable dressers. When you arrived at the hotel and until the next day, the card recording system for accessing apartments was not working, which required you to go to the reception every time you were absent to attend a staff member to accompany you until the The hotel was a very good hotel, and the hotel was a good hotel. The parking system is a separate chapter, the worst EPark service I had the unfortunate opportunity to meet all the world. Whenever you need to leave your car, you would have to wait 20 to 30 minutes at the hotel entrance, the impression is that they would pick up your car in another municipality. Dear service, charged in advance, extremely inefficient and uninquiet with its insatisfaction. Breakfast is good, but it can improve a lot and there is a shrinking and excessive surveillance of guests entering the room for breakfast, there is more than one approach on which number of your room, your name, who is the person who is with VC at the table and that while VC is drinking coffee. This time, the hosting has left much to desire. But to be fair, I emphasise the cordiality and professionalism of all staff at the reception centre, the very good bed and the cleaning of the very good environments.

Very comfortable and clean room, breakfast with a variety of varieties, in a great environment (by the sound of birds and flights by the breakfast, I felt in a rural area in the whole city), drinking coffee in a historic house, The hotel is surrounded by ninos and with birds visiting, view of the Hydraulica Moinhos de Vento is the other great privilege..., hot reception with late check-out and luggage guard

Great impression, good service, nice room, clean bathroom and simple and delicious breakfast.

The room is comfortable (Ap. 1008), but they could put some more cabins, we also missed cabinets. WiFi works perfectly. Breakfast is honest, but the restaurant and room service are expensive for what they offer. In the bathroom, it would be interesting to put the toilet paper door near the sanitary vase and to put in the box a ”panel or nick” to support shampoos.

The hotel is good but call the reservation on Friday before and I asked the official if I could use the pool and she replied yes, I brought bath clothes and only reach the pool was closed for event, I was very annoyed, I was angry because I called questioning.

New and comfortable, super functional hotel with some bathroom facilities...Parking with manufacturer and charged part (R$21,00 per day), tasty breakfast and variety but tb charged part (R$30, 00 per person). In my view, if you can add the costs of parking and breakfast can stay in a hotel well better with this value!! I didn't find a good cost x benefit! TB reception officials could be more sympathetic, Like the male dry staff!

I stayed in apartment 301. We arrived midnight after a long 9-hour trip from PR. We have been in this hotel several times, and until then we had only praises to do ... but this night from 08 to day 09/07/2022 was a real nightmare ... when we were lying in bed around 00:00: 30 I realized that you connected a noisy engine with a bulb bulb hitting ... that stayed for 2 or 3 minutes .... impossible to sleep with it ... I turned off the air conditioning think it could be our air ... I slept again ... 15 or 20 minutes after more 2 or 3 infernale minutes ... 15 or 20 minutes of silence and ... 2 or 3 minutes of very noise again ...e so happened hours on wire ... if you had been stepped up the car in a fuel station and sleeping ... would have been better.

I usually stay here for easy access and for being close to the road station, but I have observed the systematic fall of quality of the morning coffee and the facilities in general (beds and showers). Due to this fall in quality, I am already considering seeing other stay options in the vicinity of the next stays in port Alegre. It was a hotel with a great cost benefit, but it is now being difficult to stay there for the reasons described above.

Dear friend I am lisang xu, I book the hotel:Master Express Cidade Baixa, in Brazil for two night, But I only stay one night due to unexpected reason, and I check out in the morning. I am writing to ask if possile to ger the refund for another night? The hotel reception also konw this, but I need to discuss with you for the refund. Thank you so much for your consideration and help. Best Regards Lisang

The location is very bad because you have to make a huge tour to get into the hotel in BR. Attention I found uncordial and breakfast weak!! We were eating at 9:00 on Saturday had nothing more and they didn't rest. The hotel has a very good location and has a good location for the hotel.

Our room was handicapped accessible so the bathroom sink was very small; the bathroom stall had a leak, wetting the entire dry area of ​​the bathroom; and the comforters on the bed had a strange/bad smell! From the hallway you can see a beautiful sunset!!