Hotel Dengan spa di California, Amerika Serikat

All great and very friendly staff. Only major downside is noise. People walking on floors above and in the hallway are very audible. The fridge is also in the same space as the bed and when it goes into cooling cycles it's extremely loud in the middle of the night.

Location is very close to Disneyland which is perfect, about 7-10 minute walk. It is hard to see the actual hotel because of the surrounding tall buildings but the small entrance is right next to Coffee Bean and Tea Leaf. We are a family of 6 with 16,7,8 and 3 year old kids. We were given a corner room, 2 queen bed suite. Room location is not ideal, we have a view of the hotel’s HVAC system. I think the suite is quite small but it does not matter to us since we didn’t book to stay at the hotel but to spend in Disneyland. I have one complaint about the room: the charging station (one) by the night stand was not working, as well as the reading light on one of the beds. This is personally important to me as I need to charge my phone at the end of the day and I need it close to my bed for easy access. The bathroom is clean. Spacious stand in shower. Great water pressure and temperature. Spacious bathroom vanity with large LED mirror. Towels are enough. Toiletries are complete. Room kitchen is complete with a spacious fridge. Room sofa is ok, not the most comfortable but it is not a deal breaker for me. The sofa can turn into a bed but we didn’t use it. One large tv in the living area and one large tv in the bedroom. I think the closet size is decent, has limited number of hangers. Hotel lobby and dining area is clean and well maintained. Staff is friendly, courteous and professional. Free buffet breakfast when I booked, it was good- depending on the day, they offered scrambled eggs, sausage, Canadian bacon, tater tots, fried potatoes, grapes and honeydew, different flavored yogurt, make-your-own-Mickey-waffles, bagels. They have all the condiments and all kinds of drinks. You can order food from your room from outside places (room service) but the choices are limited and of course more expensive; we used DoorDash instead as the price is about the same, if not, cheaper and the choices are endless and it was delivered right to our room anyway. Check in and check out process is quick and smooth. I’d say our stay was comfortable and enjoyable for the most part!

My check-In and out was smooth and quick, the deposit was sent back to my card within 2hrs of checking out. My service dog and I stayed in room 120, the only issue with the room was noticing that the smoke alarm was missing(only realized 15 minutes before checking out). It was freezing cold outside, but my room was right across from the pool & hot tub, so I couldn't resist a 9pm trip into that hot & bubbly water for some relaxation before bed. The double rails make getting in & out so much easier for my disability, but they also have the chair assists for people who can't get in or out by themselves.

一號酒店應該是這幾年開始興起的新五星酒店？酒店以原生態設計為靈感，大堂和房間的裝修用了大量原木，非常有意思。位置很好，酒店在山坡上，酒店的大露台可以俯瞰整個城市，LA的傍晚很美～住過來才知道西好萊屋是boy town～到處飄揚的彩虹旗也是很有意思哈哈哈附近好吃的好玩好吃非常多，又不像市區有那麼多流浪漢，我住了五天整體感覺還是非常舒服的～哦對，酒店的早餐很不錯，我幾乎嘗試了菜單上的每個主菜，沒有任何踩雷，果汁也很棒，酒店採用的都是加州應季的水果，來住的話一定要嘗試呀。咖啡和茶就一言難盡了，不好喝...也有其他槽點：比如保潔員沒有檢查冰箱，冰箱裏還有上一個住客留下來的沒喝完的飲料...酒店很新，但維護不太好，地毯已經有大片污漬了...前台有一個服務生態度很差...還趕上了LA酒店員工集體罷工，服務多少有些跟不上。

The lady at the front desk was not very nice nor helpful. We arrived at 1:30pm, which I know is before the 3pm check in, but it's usually never a problem to check in early. We were informed that our room was not ready yet and that we would have to pay $30 more for another room that was ready. This place has over 300+ rooms, and not a single room was ready unless I paid more?!?! We worked til 5:30 am and just wanted to lay down and sleep, so we agreed. We asked for a quiet room since we needed to sleep and was working the grave yard again. When we got room our room it was right next to the elevator!!!! Not a quiet room at all as you can constantly hear the binging of the elevator, and here it going up and down no stop. We called the front desk, and the lady said we could vacant the room and wait 1 1/2 for our room to be ready. We asked how another room could not be available, especially after you charged us an additional $30. She said we asked to be upgraded to a bay view, and that's why she charged us $30 more, which was a totally lie.. All I cared about was sleeping, so I didn't care what room we were in or what view we had, I just wanted a quiet room to get some sleep. We explained to her that we work graveyard and desperately needed to sleep before our next 12 hour shift, but she refused to move us and said we could vacant the room. I begrudgingly said we would keep the room, but it was hard to sleep with the noise of the elevator. Same with the following morning, we got back from work around 6am and I had to drive back to Sacramento and didn't get much sleep listening to the elevator all morning. Worst customer service I ever had from a Hilton and will never stay again. I'm so disappointed they would not work with us.

Staying on a day whwn the weather was horrible undoutably did not help this being good review as we were unable to use the pool areas or enjoy the balconies or the bikes etc but I have to say I was disappointed in the room itself given the cost. When it costs in the $600 range I expected more. 300 square feet, with one chair, a bench along one wall facing away from the TV and a work space that I can only describe as laughable is less than I expected. I confess if I had paid more attention to the pictures, they were accurate. The quality of the bedding and the towels etc were top notch as were the robes and other aids. The fridge was strange but it met our needs. The lighting was interesting. Lights turned them selves off and on automatically not always when you wanted them to, including in the middle of the night if you did not want wake your partner. When the lights went off in half the room we were startled but it seems this just might be to keep the electric bill down as when we rentered the area they came back on. They tell you the internet and parking are free but are they? They were the only two things I recieved for a $60 resort fee. On the bright side the staff was excellent though they would benifit having a larger check in area. The dinner at their restaurant was outstanding. Beware, that if you have any walking disabilities some rooms not on the first floor are only accessible via the stair way. Our designated room was one of them and we have disabilities. The staff was able to do some moving around and all was well but if you are going to stay there make sure they are aware.

Overall, we enjoyed our stay. Location was great, near the downtown area and we really appreciated the airport shuttle (they even adjusted their shuttle time so we could make our flight). Facilities were nice, we enjoyed the grapefruit trees, pool/hot tub, and loungers. Bathrooms and other amenities appeared slightly outdated compared to the refreshed sleeping areas. Tub was slow to drain and there was a piece of the shower head contraption broken so we couldn't change the water flow to just the shower head. Very much a refreshed motel feel, which seems to be the vibes of the entire town. Walls were rather thin so we could hear neighbors/other guests as well as traffic noise. Bed and linens were comfortable, we appreciated to pool towels. Would stay again if in town.