Hotel Dengan spa di California, Amerika Serikat

地理位置和設施在Santa Monica的性價比不高，並不推薦。 因為我訂了海景大床房，所以理所當然的拿了頂樓的房間。但在服務細節上，真的太失望。 房間裏不提供飲用水，沒有水杯，沒有熱水壺，沒有一切常規的用品。還好我自己帶了足夠的咖啡飲料和小電鍋。 房間裏的提供的洗漱品牌也不咋滴，在絕大多數的五星酒店都跟換成一線品牌的護膚品以後，遇到這種雜牌（一晚3000-4000）還真的很驚訝。反正我也不用。 遇到最不能容忍的事情就是，我衹是問一下我的房間裏能不能加一個咖啡桌和2張椅子，方便我看日落，結果被前台大聲的數落了一番。我一下子沒反應過來，我到底是不是客人😂 還好攜程的客服解決問題效率一級棒，瞭解情況後，處理的非常滿意，酒店也及時送上了道歉，並把桌椅放進了房間裏。但為什麼一開始就不能好好講話呢。 第二件事，入住第二天遇上酒店員工鬧矛盾（罷工）7點被警報聲（火警，救護車和警車聲），我老公穿着浴袍就跑下樓了……虛驚一場。不過，跟攜程客服溝通後，酒店也表示的歉意和補償。 總體感覺吧，4000一晚上太不值了！不如看看同一條街的其他2000-3000的選擇吧。

All great and very friendly staff. Only major downside is noise. People walking on floors above and in the hallway are very audible. The fridge is also in the same space as the bed and when it goes into cooling cycles it's extremely loud in the middle of the night.

It's my second visit in three years and it's turned into Motel 6 with better security. The pet friendly building is way tiered. It's noisy with above foot traffic and present floor doors slamming. Elevator car No. 1 broke down three times in 4 days. A bright moment was the bartender and cook with cafe finger food M-F. I'm checking out near by Hampton Inn next time. Hilton name used to mean something! LOL our dog loved the squirrel out by the only green in the garden name

Location is very close to Disneyland which is perfect, about 7-10 minute walk. It is hard to see the actual hotel because of the surrounding tall buildings but the small entrance is right next to Coffee Bean and Tea Leaf. We are a family of 6 with 16,7,8 and 3 year old kids. We were given a corner room, 2 queen bed suite. Room location is not ideal, we have a view of the hotel’s HVAC system. I think the suite is quite small but it does not matter to us since we didn’t book to stay at the hotel but to spend in Disneyland. I have one complaint about the room: the charging station (one) by the night stand was not working, as well as the reading light on one of the beds. This is personally important to me as I need to charge my phone at the end of the day and I need it close to my bed for easy access. The bathroom is clean. Spacious stand in shower. Great water pressure and temperature. Spacious bathroom vanity with large LED mirror. Towels are enough. Toiletries are complete. Room kitchen is complete with a spacious fridge. Room sofa is ok, not the most comfortable but it is not a deal breaker for me. The sofa can turn into a bed but we didn’t use it. One large tv in the living area and one large tv in the bedroom. I think the closet size is decent, has limited number of hangers. Hotel lobby and dining area is clean and well maintained. Staff is friendly, courteous and professional. Free buffet breakfast when I booked, it was good- depending on the day, they offered scrambled eggs, sausage, Canadian bacon, tater tots, fried potatoes, grapes and honeydew, different flavored yogurt, make-your-own-Mickey-waffles, bagels. They have all the condiments and all kinds of drinks. You can order food from your room from outside places (room service) but the choices are limited and of course more expensive; we used DoorDash instead as the price is about the same, if not, cheaper and the choices are endless and it was delivered right to our room anyway. Check in and check out process is quick and smooth. I’d say our stay was comfortable and enjoyable for the most part!

My check-In and out was smooth and quick, the deposit was sent back to my card within 2hrs of checking out. My service dog and I stayed in room 120, the only issue with the room was noticing that the smoke alarm was missing(only realized 15 minutes before checking out). It was freezing cold outside, but my room was right across from the pool & hot tub, so I couldn't resist a 9pm trip into that hot & bubbly water for some relaxation before bed. The double rails make getting in & out so much easier for my disability, but they also have the chair assists for people who can't get in or out by themselves.

一號酒店應該是這幾年開始興起的新五星酒店？酒店以原生態設計為靈感，大堂和房間的裝修用了大量原木，非常有意思。位置很好，酒店在山坡上，酒店的大露台可以俯瞰整個城市，LA的傍晚很美～住過來才知道西好萊屋是boy town～到處飄揚的彩虹旗也是很有意思哈哈哈附近好吃的好玩好吃非常多，又不像市區有那麼多流浪漢，我住了五天整體感覺還是非常舒服的～哦對，酒店的早餐很不錯，我幾乎嘗試了菜單上的每個主菜，沒有任何踩雷，果汁也很棒，酒店採用的都是加州應季的水果，來住的話一定要嘗試呀。咖啡和茶就一言難盡了，不好喝...也有其他槽點：比如保潔員沒有檢查冰箱，冰箱裏還有上一個住客留下來的沒喝完的飲料...酒店很新，但維護不太好，地毯已經有大片污漬了...前台有一個服務生態度很差...還趕上了LA酒店員工集體罷工，服務多少有些跟不上。

The lady at the front desk was not very nice nor helpful. We arrived at 1:30pm, which I know is before the 3pm check in, but it's usually never a problem to check in early. We were informed that our room was not ready yet and that we would have to pay $30 more for another room that was ready. This place has over 300+ rooms, and not a single room was ready unless I paid more?!?! We worked til 5:30 am and just wanted to lay down and sleep, so we agreed. We asked for a quiet room since we needed to sleep and was working the grave yard again. When we got room our room it was right next to the elevator!!!! Not a quiet room at all as you can constantly hear the binging of the elevator, and here it going up and down no stop. We called the front desk, and the lady said we could vacant the room and wait 1 1/2 for our room to be ready. We asked how another room could not be available, especially after you charged us an additional $30. She said we asked to be upgraded to a bay view, and that's why she charged us $30 more, which was a totally lie.. All I cared about was sleeping, so I didn't care what room we were in or what view we had, I just wanted a quiet room to get some sleep. We explained to her that we work graveyard and desperately needed to sleep before our next 12 hour shift, but she refused to move us and said we could vacant the room. I begrudgingly said we would keep the room, but it was hard to sleep with the noise of the elevator. Same with the following morning, we got back from work around 6am and I had to drive back to Sacramento and didn't get much sleep listening to the elevator all morning. Worst customer service I ever had from a Hilton and will never stay again. I'm so disappointed they would not work with us.