Hotel Dengan Spa di Kilimanjaro, Tanzania

I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.

No matter the environment and service are absolutely first-class, it is especially suitable for special planes, and the pick-up service is also very considerate. We needed medical services during our trip, and the hotel also helped to contact medical institutions.The whole process exceeded our expectations.

Great little hotel in a quiet, non-polluted part of Moshi (the air and noise in Moshi city center are not good). Breakfast was included with the inexpensive price. It's a good value!

I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.

Great little hotel in a quiet, non-polluted part of Moshi (the air and noise in Moshi city center are not good). Breakfast was included with the inexpensive price. It's a good value!

I stayed 2 nights at this hotel in December 2020, and my stay was nothing short of excellent. The owners were very nice and very accommodating when I needed to adjust my booking last minute due to COVID19. The entire hotel is pristinely clean. The clear attention to detail when it comes to decor, and amenities was noted and elevated the entire experience. The pool, and lounge area has the most incredible views or the region and Kilimanjaro. The food was excellent, freshly prepared for each order, and the portions extremely generous! My partner and I also received massages in their newly built spa hut which was the perfect atmosphere and an excellent massage, HIGHLY recommend! I cannot boast enough about how wonderful this hotel, owners and staff are. Definitely worth a stay if you are in the Moshi area. I certainly will be planning to return. Thank you for a great stay!!

I had dinner at the hotel and I did not realize that the waitress made a mistake and charged my credit card in US dollars instead of 33.990 TZ shillings. An hour later, the waitress knocked my door and told me about the mistake and that they would reverse the transaction in the morning. It took the hotel 2 days to sort that out with their bank (NMB Bank). I spent about US$500 on international phone calls with my bank in SA so that they undersand the problem and help me solve it. After a long struggle, I got my money back after 25 days. I am writing this to alert tourists who visit Tz. Please look at the credit card machine to ensure that the correct currency is being charged before pressing the buttons. Scrutinize the receipts that you get and keep them until you get home. Regardless of the nerve-racking experience that I had, I would like to thank the Kibo Palace Hotel administration and staff for their honesy (admitting the error) and for the great efforts they put forth to ensure thae reversal of the reve money as they had no experience with this issue before. Everybody at the hotel was sympathetic and very supportive. Every now and then they contacted me to see if I got the money or not. My advice to the hotel is to train their staff especially waitresses/waiters in using payment machines, and even improving their English to avoid such mistakes and hastles. I wish the accountant tooke me with her to the bank so that I know exactly what is going on so that I give solutions or ask my bank for solutions. if I come back to Moshi, I would definitely stay at the Kibo Palce Hotel and enjoy Mt Kilimanjaro views.

Great little hotel in a quiet, non-polluted part of Moshi (the air and noise in Moshi city center are not good). Breakfast was included with the inexpensive price. It's a good value!

Breakfast is OK. Other facilities are average value for money compared to the price.

Amazing experience and service. The staff were super friendly and helpful. One of the staff members Josephine was super helpful in helping me arrange an airport pickup, along with the driver. Would 100% recommend staying there. Good vibes too.

No matter the environment and service are absolutely first-class, it is especially suitable for special planes, and the pick-up service is also very considerate. We needed medical services during our trip, and the hotel also helped to contact medical institutions.The whole process exceeded our expectations.