I am travelling with family with kids and elderly. The grand is probably the best central location that you can find in Auckland if you are taking public transport. The pickup and dropoff for Skybus to Auckland airport is a 5 min walk away. The surrounding has plenty of restaurants including japanese & Chinese food. Facilities wise it has a gym and a heated swimming pool which the kids enjoy. Room is clean & spacious. Hotel price wise is on a high but weighing all the plus points, I will book it again for all the reasons above.
The location is very convenient, within walking distance of Queen Street, the port and the shopping mall. Shopping, dining and convenience stores are all very close. There is valet parking service. It is very suitable as a transit when arriving in Auckland on the first day.
The location is really convenient, the hardware facilities are passable in New Zealand, but the service is really indescribable ... the coffee machine has a problem. From the morning to the evening, 4 or 5 phones are not counted, and the people who clean the hotel and the front desk repeatedly. Communicate. Every time the answer is given, send someone immediately. Finally at ten thirty in the evening finally came to check. The other room was not cleaned, it is estimated to be off work and very speechless
thumbs up:
1/ location - right on the viaduct harbour
2/ room is spacious & with practical layout and furnishing
3/ nice to see beau the labrador, the ambassador of the hotel
4/ concierge staff mr kim was professional for addressing us
thumbs down:
1/ check in - checked in at about 3pm and waited for more than 40 minutes to have the room ready ... luggage wasn't even sent to the room and needed to wait for another 20 minutes
2/ housekeeping - an area needed big improvement ... it' was not up to park hyatt's standard ... missing replacing tea cups, wine glasses, body lotion, soap, slippers, water, and etc ... the floor was with dust after staying 9 nights ... soap dishes weren't cleaned everyday
3/ breakfast - so apparently short of staff and training ... there were times proper cutlery wasn't prepared when seated and needed to ask for it .. missing orders like cup of coffee and water
4/ guest services - please don't expect calls to be picked up timely
Check in took a bit longer than a 5 stars hotel should be. I arrived at 1pm after an overnight flight and need a rest. Room wasn’t ready so okay I can wait. Until 3pm it was still not ready… only get into the room around 4pm at last. First impression ruined.
This is a very nice hotel right in front of the beach and the bus stop.
The facilities are a little old, but the kitchen equipment is well-equipped and it's a hotel I'd like to stay in for a long time.
The tallest building in Orewa Town, the view is very high, spacious and comfortable, washing machine dryer is available, the bed is comfortable, there is a big supermarket downstairs, too close to the beach, the price is super high.
We had a very good stay at the Pullman. Though some of the facilities are dated like the bathroom and all, it was overall a good and pleasant experience. Very central location although the climb up the hill can get tiring esp when carrying things.
Very nice place, magnificent view, in the heart of the nature of the island! The room was spacious with a nice bed and a nice kitchen well equipped for cooking! The bathroom was ok! Only negative side: many mosquitoes and many spiders!
Overall it is not bad, the islanders opened, the environment is good, the room is big, you can cook by yourself, the hot spring opposite is very average, not recommended, the islanders service is very average, the hot spring next door feels better!
Good
35 reviews
7.7/10
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Rp 1,515,371
per night
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9.2/10
Great
GGuest Userthumbs up:
1/ location - right on the viaduct harbour
2/ room is spacious & with practical layout and furnishing
3/ nice to see beau the labrador, the ambassador of the hotel
4/ concierge staff mr kim was professional for addressing us
thumbs down:
1/ check in - checked in at about 3pm and waited for more than 40 minutes to have the room ready ... luggage wasn't even sent to the room and needed to wait for another 20 minutes
2/ housekeeping - an area needed big improvement ... it' was not up to park hyatt's standard ... missing replacing tea cups, wine glasses, body lotion, soap, slippers, water, and etc ... the floor was with dust after staying 9 nights ... soap dishes weren't cleaned everyday
3/ breakfast - so apparently short of staff and training ... there were times proper cutlery wasn't prepared when seated and needed to ask for it .. missing orders like cup of coffee and water
4/ guest services - please don't expect calls to be picked up timely
CChin MengI am travelling with family with kids and elderly. The grand is probably the best central location that you can find in Auckland if you are taking public transport. The pickup and dropoff for Skybus to Auckland airport is a 5 min walk away. The surrounding has plenty of restaurants including japanese & Chinese food. Facilities wise it has a gym and a heated swimming pool which the kids enjoy. Room is clean & spacious. Hotel price wise is on a high but weighing all the plus points, I will book it again for all the reasons above.
AAnonymous UserHeritage Hotel is really a grand old dame. Her floor boards creak and often I was woken up by the guests above me.
The kitchen sink leaked and flooded the dining area. TV signal got knocked out by blustery winds. Internet reception in the room is rather poor. In public areas no issue. But in the rooms, bad!
However, service is great. Issues reported were attended to quickly.
MM J G.We had a very good stay at the Pullman. Though some of the facilities are dated like the bathroom and all, it was overall a good and pleasant experience. Very central location although the climb up the hill can get tiring esp when carrying things.
GGuest UserFor the extremely low price we paid to stay there's really nothing to complain about.
So much parking space close to the hotel entrance so easy to get luggage in etc. Easy check in.
Big room. Beds were comfy. Located close to everywhere we needed to be that weekend.
Would love to have had things mentioned to us at check in that were listed in the room description on the website such as the breakfast option and shown where the spa was etc
Thank you for having us =)
JJINGOverall it is not bad, the islanders opened, the environment is good, the room is big, you can cook by yourself, the hot spring opposite is very average, not recommended, the islanders service is very average, the hot spring next door feels better!
GGuest UserThe room is very big. I book the villa room is very comfortable. I can go out and see the same large grassland in the sea. 😌 nzl holiday suburbs can choose.
In addition, the restaurant dinner is good for my appetite 👍🏻
HHeCheck in took a bit longer than a 5 stars hotel should be. I arrived at 1pm after an overnight flight and need a rest. Room wasn’t ready so okay I can wait. Until 3pm it was still not ready… only get into the room around 4pm at last. First impression ruined.
GGuest UserGreat overnight stay closed to main arterial route and close to the city. Comfortable bed, clean and tidy and complete with tea/coffee and toaster amenities.
GGuest UserThe location is very convenient, within walking distance of Queen Street, the port and the shopping mall. Shopping, dining and convenience stores are all very close. There is valet parking service. It is very suitable as a transit when arriving in Auckland on the first day.
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