Hotels With Spa in West Bengal, India

Perfect for easy access to airport. Rooms are comfortable and dining is good. The fitness center is also a plus.

I know this is five star hotel but the service not a five star hotel. Need to improve for the five star service.

The stay at itc sonar was wonderful. The ambience ad grandeur of this property is beyond words. The cuisines served here are excellent. Credit goes to Chef Shubonkar for taking individualistic care. I would like to mention Mr. Sujoy from front office for his help ad arranging the best for me. I would love to visit again.

Plus :- Very good staffs, Good breakfast and above average rooms.Jusy 20 mins to airport. Minus :- Location is 30 mins away from town.

Everything was very well organised. The dinner buffet was elaborate and special mention must be made of the service especially Aman, he was very hospitable. We thoroughly enjoyed our stay .

The room I stayed in was spacious, clean, and well-maintained. The bed was comfortable, and I had a great night's sleep. The bathroom was modern and equipped with all the necessary amenities.Overall, my stay at Taj City Centre New Town was excellent and I would highly recommend it to anyone visiting Kolkata.

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members manning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like ****** with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

Check in was smooth and quick. I was escorted to my room. The room was well appointed, clean and house keeping did a good job. The hotel took care of an issue with slightly faulty bathroom faucets as well. Overall, a nice stay.

Good Hotel .Heritage Property.I like it .need to improve in room.should add some snacks or fruits in room.

Friendly staff to serving guest. Near Mother Teresa House to access on foot. However surrounding is noisy and mess up

Perfect for easy access to airport. Rooms are comfortable and dining is good. The fitness center is also a plus.

I know this is five star hotel but the service not a five star hotel. Need to improve for the five star service.

The stay at itc sonar was wonderful. The ambience ad grandeur of this property is beyond words. The cuisines served here are excellent. Credit goes to Chef Shubonkar for taking individualistic care. I would like to mention Mr. Sujoy from front office for his help ad arranging the best for me. I would love to visit again.

Plus :- Very good staffs, Good breakfast and above average rooms.Jusy 20 mins to airport. Minus :- Location is 30 mins away from town.

Everything was very well organised. The dinner buffet was elaborate and special mention must be made of the service especially Aman, he was very hospitable. We thoroughly enjoyed our stay .

The room I stayed in was spacious, clean, and well-maintained. The bed was comfortable, and I had a great night's sleep. The bathroom was modern and equipped with all the necessary amenities.Overall, my stay at Taj City Centre New Town was excellent and I would highly recommend it to anyone visiting Kolkata.

I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members manning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like ****** with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

Check in was smooth and quick. I was escorted to my room. The room was well appointed, clean and house keeping did a good job. The hotel took care of an issue with slightly faulty bathroom faucets as well. Overall, a nice stay.

Good Hotel .Heritage Property.I like it .need to improve in room.should add some snacks or fruits in room.

Friendly staff to serving guest. Near Mother Teresa House to access on foot. However surrounding is noisy and mess up

In Darjeeling, it can be regarded as one of the best quality hotels. Although the surrounding area is very shabby, it is a small harbor, which is especially suitable for two people (because of the double breakfast). From Darjeeling Railway Station, drag the suitcase to the hotel for about 15 minutes. Young people are fine. It is only 5 minutes to walk from the hotel to the Peak Plaza. It is very convenient. There is a night market with stalls nearby. There was even a miniso, and I was drunk too, and the holiday brand that lost the Chinese face was flooding everywhere. The video was shot in the room with a time-lapse. In addition, free luggage storage is provided here, you can go for four or five days on foot, leave your luggage here, and pick it up later.

A highly pleasant experience of a one night stay in one of the Executive rooms, which had a balcony and a view of the lawn on the backside. We had the complementary breakfast which was simply excellent, with a variety of healthy and tasty options . Most of all, we enjoyed the interior aesthetics of the hotel and the superb dome-like architecture. Credit to the builder, it made the experience even more enriching 👍

Hospitality was excellent. All the staff were very courteous, which is really commendable as now a days hotel staff are usually found to be inefficient.

We had an absolutely amazing stay at Taj Chia Kutir Darjeeling! Nestled in the heart of the hills, the tranquil atmosphere was perfect for unwinding. The tea plantation trek was a highlight, offering breathtaking views and a serene experience. The free yoga classes were a wonderful addition, helping us feel completely rejuvenated. The food was delicious, with a variety of flavorful options to suit every palate. Above all, the staff were exceptional – attentive, warm, and incredibly helpful. It was truly a memorable stay, and we can't wait to return!

The staff are friendly but less enthusiastic. The food which provided in restaurant was expensive but with less variety and quantity. The room is clean but with a lot of flies.

I know this is five star hotel but the service not a five star hotel. Need to improve for the five star service.

I recently stayed at indismart hotel and had a pleasant experience overall. The ambience and rooms were nice, and the food was good and delicious(loved the breakfast experience. The hotel is situated in a prime location and features good interior design. The staff were polite and accommodating. However, the bathrooms could use an upgrade to match the rest of the facilities.

I had a wonderful stay at this hotel! From the moment I arrived, I was greeted by a warm and humble staff who made me feel right at home. The cleanliness of the hotel was top-notch, and the rooms were spacious, comfortable, and impeccably maintained. The highlight of my stay, without a doubt, was the food. Every meal I had was absolutely delicious, and the room service was prompt and attentive. It truly exceeded my expectations. Overall, my experience was fantastic. A perfect blend of great service, comfort, and amazing food—I'll definitely be returning!

Hotel cleanliness was not up to the mark, receptionist was not helpful at all and very unfriendly behaviour. Bed sheets and pillow cover were dirty ***** with towel, toilet was also not hygienic. Light bulbs not in working condition. But restaurant was good, food was good and staffs of the restaurant were friendly.