Hotel Dengan Kolam Renang di Cumbria, Inggris Raya

Absolutely amazing stay , as soon as we arrived everything was great and customer service was brilliant . They even upgraded us to a room with a hot tub for my husbands birthday. Spa was lovely and even on the checkout day can use it to 1pm which was a nice bonus. We ate in the restaurant and the food was excellent and so good only had to walk 30 seconds from our room. Will definitely be back to visit again!

Upon arrival there was nobody at the front desk so I waited. The woman I was somewhat greated by was far from pleasant and didn’t seem like she wanted to be there at all. Nothing was explained and no information leaflet for me to read through in my own time. When given my room key I started walking through the lobby but couldn’t see any signs for my room number. Went back to the desk to ask where to go for my room and was told ‘just follow it round’. Very unhelpful and unwelcoming, not sure this lady should be at the face of the hotel. Plus side, room was beautiful and well kept/clean. I was also lake side so got to watch the sunrise with my morning cuppa. Very refreshing views.

The property and the ambience is lovely. The view from the restaurant garden is very pleasant and beautiful. The room size, bathroom size and amenities were good. We faced 1 major problem to be precise which made us a bit sore. Cleanliness - the room was clean except for the carpet. It didn’t feel like it was vacuumed. There was probably a pet staying in that room before us and there was a lot of hair on the carpet. I understand it is a pet friendly property and I have absolutely no problem with that. But cleaning the room properly before the next checkin is a basic expectation. We couldn’t step on the floor without our feet being covered with hair. Apart from that, everything else was very good. Breakfast was also good and the customer service was very polite and hospitable as well.

The Macdonald Old England Hotel is well situated, being just a stones throw from the lakeside and the shops in Bowness. The staff are friendly and obliging and the service matches their attitude. The breakfasts are fine, although the staff can sometimes be a bit slow in replenishing the tureens. We did not use the Spa, so we cannot comment on that. Overall, we found the hotel to have all the facilities that we were lookling for and we would be happy to stay there again.