Hotel Dengan Kolam Renang di Wilayah Ibu Kota Australia, Australia

We recently stayed at the Canberra Rex Hotel as a family of three, traveling from Sydney to celebrate the New Year. While there were some positive aspects, our overall experience was disappointing. Starting with the positives, the reception staff were very nice and courteous, which we appreciated. We liked that it is very near a light rail station and quite close to parks, restaurants, and cafes. The layout of the hotel posed challenges. Our room was quite far from the lifts, and with only two lifts positioned side by side in a corner of the building, accessibility was inconvenient. It seems the hotel design is to blame, as the lifts are not centrally located like in most hotels. One of the biggest letdowns was the pool. We specifically chose this hotel for its pool, hoping our little one could enjoy it. Unfortunately, the pool heater was not working, and the water was freezing cold. To make matters worse, we noticed some bugs in the pool, which was unsettling. The staff wouldn’t have known the heater wasn’t working if we hadn’t informed them. It felt like the pool's maintenance and condition were overlooked, which was a major disappointment for us. Had we known that we won't be able to enjoy the pool, we would've settled in a hotel that is far more affordable. As compensation for the pool issue, we requested and were granted a late check-out, which was a kind gesture from the hotel. However, it didn’t feel adequate given the inconvenience and disappointment we experienced. Additionally, the King Suite we stayed in had some practical flaws. It only had one bin, which was insufficient for a family of three, as it filled up quickly. Another inconvenience was the shower area, which didn’t have any shelves. This meant we had to place shampoo and conditioner bottles on the floor while showering, which was far from ideal. Overall, while the reception staff’s service was commendable, the hotel fell short in terms of facilities and maintenance. I hope the management takes these points into consideration for future guests.

The room is clean. City view is brilliant! Location is convenient. There are quite a few restaurants around it.

Disappointing, I participated in the National AGM of the largest association in the world and the hotel ran out of one of the most popular tap beer and white wine, just one hour after the guests checked-in/arrived. The hotel advertised 1 hour happy hour every day but the Op Manager staff the bar with only one bartender. Guests lining up for half hour to get the happy hour deal, to be told, ”sorry, the 'happy hour' is finished. The AGM room lighting set up absolutely poor, hard to see and hear anyone, the committee having to re-organise the room. If it wasn't for the every day cleaning the room and the breakfast service, I would have ranked the hotel less than 3 stars, at @ 279/night. I have stayed at other properties in Canberra, such as Kurajong Hotel, for less money but for exceptional experience.

Big room with an interesting mini bar. The breakfast variety was great as well. One downside is that Ctrip has some misleading pictures about the hotel.

Our internet service wasn’t good / and shower had a little bit issues. The hotel solved it quickly . The hotel service is excellent. in the room it provide coffee machine / kettle - Italy good brand . Also I really like the shower gel / body lotion provided by the hotel - these all 5 stars hotel standard. It is highly recommended. The only thing I can criticize to the hotel is it should replace the shower head .

Hyatt Hotel is located beside Lake Burley Griffin. Easy to reach by car but seems like there is not much public transport nearby. We rented a car for our trip in Canberra so accessibility wasn’t an issue for us. Hotel parking was AUD30 in their underground carpark. They recommended for us to park on the street parking. Paid parking for daytime from 8.30am. Parking overnight was free. Popular landmarks of Canberra was within minutes drive from the hotel. Snapper & Co. restaurant was 5 minutes drive from the hotel and they serve great fish and chips! From the exterior of the hotel, you could tell that the hotel is of a certain age. But the interior was grand and nice! The room was spacious and clean! Was surprised to see Le Labo amenities! Bath salt was also provided. Had 2 other rooms on a different booking, and they managed to allocate rooms side by side. By far the best hotel I have ever stayed in!

Hotel ini berada di lokasi kota yang sangat baik dengan akses ke kereta ringan, bus, restoran, dan pusat perbelanjaan yang dapat dijangkau dengan berjalan kaki. Sarapan gratis untuk anak-anak juga bagus dan penawaran sarapannya sendiri dapat diterima. Selain itu, Anda harus mengabaikan kondisi kamar itu sendiri (perlu menurunkan ekspektasi Anda), kamar mandi yang sudah usang (membutuhkan renovasi besar-besaran), meja samping tempat tidur dan meja bar makanan ringan yang berdebu, kolam renang yang sangat ramai, dan kurangnya tempat parkir mobil hotel.

I had a wonderful stay at this hotel. The staff were welcoming, professional, and always ready to help. The room was clean, comfortable, and well maintained. I especially appreciated the convenient location and the excellent breakfast. I would definitely stay here again and highly recommend it to others.