Excellent hotel, very quiet rooms helping online work. All modern, clean and functional. A perfect hotel for business stay. Important to result the quality of the restaurant's food at dinner: all delicious and perfect. This hotel will be my choice in a next visit to Rio Grande.
Hotel bem localizado (centro de Canela), funcionários simpáticos e cordiais, quarto não muito amplo, mas satisfatório, com camas confortáveis. Área de entretenimento boa e delicioso café da manhã.
I had been hosting at Hotel Plaza São Rafael several times, and I like the hotel to the memory of his love and the city of Porto Alegre since I was a child.
However, at this last occasion I found several indices of a reversal in the quality of the hosting, and the staff in general, very heartily and well trained, but some others, clearly without vocation for the hotel industry. In the last place I stayed in a very old room and needed a pension, the bathroom boxing, unexplainedly, was located at the highest point of the floor, causing water accumulation and extravagation outside the boxing at each bathroom. Very uncomfortable dressers. When you arrived at the hotel and until the next day, the card recording system for accessing apartments was not working, which required you to go to the reception every time you were absent to attend a staff member to accompany you until the The hotel was a very good hotel, and the hotel was a good hotel.
The parking system is a separate chapter, the worst EPark service I had the unfortunate opportunity to meet all the world. Whenever you need to leave your car, you would have to wait 20 to 30 minutes at the hotel entrance, the impression is that they would pick up your car in another municipality. Dear service, charged in advance, extremely inefficient and uninquiet with its insatisfaction.
Breakfast is good, but it can improve a lot and there is a shrinking and excessive surveillance of guests entering the room for breakfast, there is more than one approach on which number of your room, your name, who is the person who is with VC at the table and that while VC is drinking coffee.
This time, the hosting has left much to desire.
But to be fair, I emphasise the cordiality and professionalism of all staff at the reception centre, the very good bed and the cleaning of the very good environments.
Atendimento cordial, funcionários prestativos e capacitados. Hotel precisa de reforma. Enxoval de toalhas muito desgastado pelo uso/tempo. Café da manhã, com boas opções.
The first time I came to this beautiful city and this beautiful hotel, I still feel very good, the surrounding facilities are complete, the supermarket is more convenient to eat! The room is quiet! Will come to stay here next time. The front desk is warm!
Our room was handicapped accessible so the bathroom sink was very small; the bathroom stall had a leak, wetting the entire dry area of the bathroom; and the comforters on the bed had a strange/bad smell!
From the hallway you can see a beautiful sunset!!
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