Hotel Ramah Hewan Peliharaan di Marrakesh-Tensift-El Haouz, Maroko

Convenient location, spacious room, friendly staff, nice environment, good breakfast, balcony with a view

В Raid Yakimur мы отдыхали с сыном. Еще до поездки подробно ответили на наши вопросы, заказали нам трансфер. При заселении напоили марокканским мятным чаем. Наш номер находился на первом этаже, выходя из номера мы сразу оказывались в красивой зоне общего пользования. Очень необычный опыт жизни в раиде. В номере комфортные кровати. Мне не хватало освещения, но это придавало определеную атмосферу. В сожалению в дни нашего пребывания завтраки на крыше были не возможны из-за погоды, но туда всегда можно было подняться и по фотографировать. Сам Raid очень атмосферный. Отзывчивый, внимательный и приятный персонал работает там. Они делали все чтоб нам было комфортно в riad. В следующий раз мы обязательно вернемся сюда вновь!

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

The best hotel I’ve ever been privileged enough to stay at. Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms and high quality service. Excellent property and very convenient to USC activities. Front desk staff is extremely efficient, pleasant and helpful. Property is clean and has a fantastic old time charm.

Wonderful location walking distance to most of attractions in Marrarkech 10 minutes from Jewish Quarter, Palais Badi, Bab Agnaou, 10 - 15 minutes to La Koutoubia, Le Jardin Secret. However we got lost looking for the Riad when arriving the first day. It would have been helpful if more clear and detailed directions were given (not just a map) with the booking confirmation. The Riad is very clean. Staff cleaned our room and changed towels everyday. Breakfast was simple but transitional and delicious, limited plastic packaging involved very environmental friendly - love it. Overall we enjoyed our staying and definitely recommend anyone who are looking for Marrakech Riad experience.