The hotel is dated, but the room was clean and the bed was incredibly comfortable. The hotel fails however when it comes to customer service. At breakfast there's no warmth or welcoming from staff. On my first night a lady had her laptop and money stolen from her locked room. The reception reaction was couldn't care less. On my last night I accidentally dropped a cup of hot tea and the cup smashed into pieces . The receptionist's first reaction was not, ”are you okay?” but rather...”you need to pay”! And pay I did, 5 soles!! These 2 incidents showed to me just how uncaring and money grabbing this hotel is. I would NEVER return and would certainly NEVER recommend. YOU HAVE BEEN WARNED!
It is located outside the town center but just a quick taxi ride which is not expensive. Very beautiful view from our room on the lake. Clean and nice facilities. Staff is very helpful.