A must-see for clearance! Hong Kong-Shenzhen High Speed ​​Rail "Flexible Travel" Super Detailed Guide✨

#AprilGoodDestinations2025 A must-see for clearance! Hong Kong-Shenzhen High Speed ​​Rail "Flexible Travel" Super Detailed Guide✨ Friends who frequently travel between Hong Kong and Shenzhen, please take a look! Today I will share with you a very practical guide to "flexible travel" on the Hong Kong-Shenzhen High Speed ​​Rail, to help you easily cope with temporary adjustments to your travel plans~ 1. What is "Flexi Travel" "Flexible Travel" is a super considerate cross-border transportation service launched by the Guangzhou-Shenzhen-Hong Kong High-Speed ​​Railway. As long as you hold a valid ticket from Futian Station or Shenzhen North Station to Hong Kong West Kowloon Station, after completing one ticket change or missing the ticket change time, you can change your train for free three times on the same day, with a free itinerary and the ability to go whenever you want🚄 II. Scope of application Only trains starting and ending from Shenzhen North to West Kowloon, Hong Kong, and trains starting and ending from Futian to West Kowloon, Hong Kong are applicable. Please note that you cannot change the departure and arrival stations, nor can you change the ticket type and seat class (for example, a second-class seat cannot be changed to a first-class seat). 3. Application time and method • Processing time: within 1 hour after the departure of the train on the ticket and no later than 15 minutes before the departure of the selected “Flexible Travel” train. For example, if your original train leaves at 10 o'clock, you can complete the process before 11 o'clock. But if you want to change to the 11:20 train, you must complete the process by 11:05 at the latest. • How to apply: ◦ Website or mobile client: You can operate it anytime, anywhere with just a tap of your finger. ◦ Station ticket window: Ask staff on site for help and any questions you have will be answered promptly. ◦ Shenzhen North, Futian, and Hong Kong West Kowloon Station Automatic Ticket Vending Machines: Easy to operate, just follow the on-screen instructions step by step. IV. Application Process 1. Open the app, click "My", find "Change Train" in "Travel Guide", and select "Flexible Travel". 2. The system will display the available trains. Select the train you want to change to and click Confirm. 3. Confirm that the order information is correct, click "Submit Order", and you're done! 5. Notes • Reimbursement voucher issue: If you have already exchanged for a reimbursement voucher, you can only go to the ticket window to handle it and return the reimbursement voucher. After the processing is completed, you can exchange the reimbursement voucher for a new ticket. • Refund rules: After you have completed the "Flexible Travel" train change procedure, your ticket cannot be refunded, so think carefully before making the change. • Reserve time for customs clearance: After applying for "Flexible Travel", be sure to reserve enough time to meet the "one place, two inspections" requirements of the Hong Kong West Kowloon Station Customs, and do not delay your trip. I have tried "Flexible Travel" several times and it is so convenient! One time I was delayed by something unexpected and almost missed my original high-speed train. Thanks to the "Flexible Travel" policy, I was able to easily change my ticket to the next train without affecting my schedule at all. For office workers who frequently travel between Hong Kong and Shenzhen, or friends who like to go shopping or travel in Hong Kong, this service is a blessing, greatly reducing the anxiety of missing the bus. With this guide, I hope everyone can travel smoothly and worry-free between Hong Kong and Shenzhen in the future. If you have other questions about the Hong Kong-Shenzhen high-speed rail, please leave a message in the comment area~