Hotel Dengan Wifi di Samarqand, Uzbekistan

Nice hotel with good Ambiance and facilities. Special thanks to Sharofat at the reception who helped us booking a city tour and was very helpful even during her leave. It had 24x7 bar and restaurant with good food. Would strongly recommend this hotel to all kind of tourists.

Kamar yang sangat luas dengan sarapan yang lezat! Stafnya sangat ramah dan pengertian. Terletak di ujung jalan yang tenang, suasananya memang agak gelap di malam hari, tetapi saya tidak merasa terancam sama sekali. Kuncinya memang sulit dikuasai, jadi saya menyarankan orang-orang untuk memperhatikan instruksinya. Saya tidak bisa menghitung berapa kali saya dibantu oleh staf… Secara keseluruhan, ini adalah pengalaman menginap yang luar biasa di dekat Registan Square, dan saya akan merekomendasikan tempat ini kepada siapa pun yang mencari tempat tidur nyenyak di dekat Registan.

We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.) What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.” This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service. By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!