Warm welcome of desk staffs and English speaker...so no language barrier. Good breakfast, clean and nice rooms. Comfortable beds. Still figuring how trip.com could give me a better quote than IHG for being a member.
Excellent location in the historical centre of Torino. We could absolutely visit everything walking. Full of restaurants, bars, cafés, Gellateria near the hotel. Parking paying underground and protected under the hotel. Modern, clean hotel. The hotel is very comfortable and comfortable.
Sagging mattress, uncomfortable
Uncomfortable wool pillows
We didn't sleep well
Not worth the price paid
Terrible breakfast
Parking being limited to the capacity of customers, should be booked before arrival, however this information was communicated to us at check in causing us serious inconvenience considering the central location of the hotel and especially our late arrival time at the hotel which forced us to have to wander around for a long time at night looking for a parking space
Macugnaga bel paese di montagna il Dreams Hotel è favoloso in buona posizione vicino al centro,con parcheggio gratuito e spa all' ultimo piano piccola ma con l'essenziale e bella vista sul monte Rosa,proprietari molto gentili e buona la colazione con dolce e salato di vario genere.
Una colazione Fantastica c'è di tutto dal salato al dolce, la Donna che gestiste il servizio è molto attenta alle esigenze del cliente, farei un plauso a lei che mi ha colpito particolarmente in questa struttura tornerò di nuovo ad albergare in questo hotel letti comodi cuscini puliti e tutto perfetto complimenti
The shop is very new, the breakfast is very good, there are many varieties to eat. I am more curious. I have designated a normal room. Why does he have a small bed next to it? In fact, it is equivalent to sleeping 3 people. In Italy, such a hotel is already very good, because the room size is also very large.
The renovated Hotel Giacomo Morra in Alba pays homage to its namesake with 92 rooms, a cozy bar, and a sunny patio The hotel reflects Giacomo legacy as a truffle icon. The owners passion for the cinema of the 50s and 60s is evident, blending timeless elegance with the culinary tradition of Alba to celebrate truffles and vintage cinematic art.
The location was good and the front desk staff was very good. The day I stayed was late for the last incoming time, but the staff waited for me. I am very grateful. Also the room is very clean. It is recommended.
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8.9/10
TT/RWhile the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating.
The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags.
The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight.
Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay.
Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.
MMadamearnoI requested a room with a bathtub and mountain view, but neither of my wishes was fulfilled. The receptionist made excuses such as the hotel being fully booked and bathtubs being taken out nowadays for sustainability reasons, and he did not look like he was trying hard to find one for me. Hotels are the place to relax, and bathtubs should not be sacrificed. I moved from Double Tree next door just wishing for a bathtub and a nice view, but I don't think I will return to NH because the room and staff were better at Double Tree if I could not have them anyway. The 500ml bottle of water in the fridge cost €3, whereas it did €2 at Double Tree. The room equipment was much better at Double Tree. Here at NH, there are no electric outlets near the bed. I was surprised. The only upside is that NH is closer to the metro station, but the metro was not running while I was there. Location-wise, I recommend this hotel for those who drive here. Parking is plenty.
KKassen ChuHotel and room itself were okay, but I was shocked when someone opened my door and walked into my room at 9:15am in the morning without knocking or ringing beforehand, while I was still sleeping . Again someone (not sure if same person) walked into my room at around 10am (checkout time is 12pm), this time it was the mini-bar guy, asking if the mini bar items need to be restocked. I brought this up at the reception upon checkout, and the receptionist was a bit surprised to hear and stated that she would speak with the mini-bar guy. Another, seemingly more senior receptionist chimed in, and seemed to put the blame on me for not putting out the ”do not disturb” sign at my door. I've stayed in numerous high/low end hotels in multiple countries around the world, I've never had a guy open my room door and walk into my room just because I didn't put out a ”dnd” sign. Again, checkout time is 12:00pm.
GGuest UserWe had an ok stay but this was the worst accomodation we had during a 1 month trip around Europe. The location is great as it’s very close to the train station and the lake. However, it was not a very comfortable stay for 3 main reasons:
1. The wifi didn’t work in our room
2. There was no hot water for a shower at night
3. Despite receiving email confirmation before arriving that we would have a double bed, our room had 2 old single beds that had been pushed together. These couldn’t be slept on as a double because: they were on unlockable casters, so easily moved on the tiled floor, the mattresses deeply sagged in the middle so there was a ridge on the edge of each of the mattresses, and, they were made up with single linen. In addition, we didn’t use the balcony we were looking forward to as it looked straight onto a construction site. So all in all, we were disappointed.
GGuest UserRight at the doorstep of alba town, good location. Only 350m away from alba railway station, good gateway to other Italian towns. This is a very basic place to sleep, water kettle is shared at common corridor. No slippers, no toothbrush, just basic shampoo and body wash. Cannot adjust temperature in the room, so it really depends on the season you are there. Water pressure is low, so do expect shower to be longer. Breakfast is a croissant and a cup of coffee at the bakery right opp the hotel. Not much of a front desk, if there’s anyone manning it but you can easily get in and out of the establishment. No Uber in this town, and taxi is exorbitant and rare here. Good for a night stay~
跳跳舞的大笨象Really good. Big and clean. Everything equipment is new. There’s a big balcony outside the room. You can have a sun bath. The receptionists are very professional and helpful.
SSalvaT.My stay at Tenuta Moncarlino was terrific; everything was perfect from the moment I arrived.
This place is nestled in the small hills of Monferrato and I had the chance to walk in the big park of the site by enjoying the uncontaminated nature of the place.
Paolo, the host, was available to satisfy my every need by recommending excellent restaurants and local attractions to visit. I found the Bollente of Acqui Terme wonderful where very hot water flows from the fountain located in the center of the central square of the city.
What more can I say: the superb breakfast, cleanliness, kindness and relaxation. I highly recommend Tenuta Moncarlino.
GGuest UserHotel with great location, next to Lake and ferry terminal. During checkin the receptions took IDs and told to come later to get them back which is unacceptable. Also no information on additional access to pool, had to ask myself after finding on the hotel website. Lot of bars and restaurants even in the same building. Tasty breakfasts, the best crossaints I had in Stresa. The downside is also poor maintenance of rooms, slow WiFi, AC control panel was very old and simply AC wasn't working. Bed very soft which is uncomfortable and unhealthy. If the price is attractive I would stay again but the standard is similar to 2 star hotels nearby.
BbestbomiIt’s just not good, it’s too good for vacation. The room is perfect. The entire corner of the manor is very clean. Although the front desk has a strange accent, it is a very reassuring resort hotel. The little castle just happened to have a wedding. It took a very nice and quiet day. Everything is very good, breakfast is not much, but it is delicious. The set menu of 70 euros for dinner is recommended. In addition to the location, there is no great scenery. The hotel is very good.
GGuest UserVilla crespi is absolutely beautiful! And the staff are wonderful. And the location is a nice walk to town. However I have no idea how they received a gold key last year! The rooms were so hot I could not sleep (march) and I asked them to turn off the heat! But that did not work. I also asked them not to continue spraying perfume all over my room because I was allergic… however housekeeping continued to do so until I locked them out. In addition the mattress was limp and old- very uncomfortable. The shower is vintage and needs to be upgraded- nice to loook at but impossible to shower in if you stand over 5’2”!
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