Hotels With Wifi in East Java, Indonesia

Convenient location with shopping mall, the rooms are clean, spacious and comfortable. We enjoyed the buffet breakfast very much. Staff were very helpful and friendly. We enjoyed our stay very much.

Was suggested to upgrade to junior suite by a very pleasant lady at the front desk. I decided to go ahead with the suggestion, which was so worth it . The junior suite grants access to the executive lounge. Upon reaching there , I was served by an extremely welcoming , warm and friendly chef name Alfred. He takes the time to really introduce the dishes with so much passion and warmth . He ensure that I was well taken care of. Had an extremely pleasant time at Sheraton thanks to him. His service is one of the reason which makes Sheraton the top choice for subsequent stays whenever in Surabaya ( not to mention the delicious Rawon that both the executive lounge and lobby restaurant serve) The other staff at the hotel are really friendly , always greeting customers with a smile. The amenities provided at the hotel are really sufficient too

The front desk staff at the JW Marriott Hotel Surabaya are friendly, professional, and truly accommodating. I needed to leave the hotel by 6:00 a.m. to catch an early flight, and they assisted me in booking a taxi on time, making the entire process seamless. The housekeeping department was very attentive to my comfort during my stay. I appreciated the lovely fruit, excellent decor, and the generous selection of amenities provided. Additionally, the food at Uppercut Steak House was outstanding. The staff there were exceptional, especially the assistant manager, Erna. She provided professional service and attentively addressed all my needs, which made me eager to return to Indonesia and stay at the JW Marriott Hotel Surabaya again. Thank you once more for everything you did for me during my stay!

Located in central Surabaya, walking distance from some shops and restaurants and shopping mall. Also easy to reach other areas with a short taxi ride. Hotel was very clean with an impressive entrance/lobby including a coffee shop. All staff were friendly and helpful. The room itself was very large with large bed, sofa and work desk as well as expected amenities. Food in restaurant was very good and the included breakfast choice offered a great selection of Indonesian and western food. We really enjoyed staying at the hotel

I fell in love instantly when I stumbled upon this hotel on hotel booking site and decided to book a stay. The resort is cool as it is surrounded by lot's of plants and trees. The wooden villas are cute and looked unreal, but quite spacious for 2 persons. Efficient buggy and room service via Whatsapp. Food served in the hotel restaurant was tasty, my stomach healed after trying an Indonesian drink contain cinnamon and ginger (I forgot the name, pls check my picture!) when I had stomach issue. Listening to the birds singing while watching cute cats playing hide & seek, Shanaya is a perfect choice if you want a peaceful stay and immerse yourself in the nature.

This location is in a more industrial neighbourhood with very few things around it if you’re staying here because you want to be close to the airport, there really is Here’s a tidier version of the hotel review: The hotel is a bit out of the way, so be prepared to either take a taxi deeper into the city or bring supplies back with you. There’s a bakery on the first floor, a restaurant on the second floor, and the hotel has its own kitchen and bar. The fifth-floor bar is pleasant, with live music, but unfortunately, my food experience wasn’t great. When my order arrived, it was clear the food had been microwaved, and the chicken was completely raw. Although they kindly remade the dish, I didn’t want to wait another 30 minutes. The rice was cold and dry, and the Katsu dish, with just a few spoonfuls of curry sauce, was disappointing. On the positive side, the staff were very friendly and helpful, especially when I needed to book a hospital appointment for acid reflux. Overall, it’s fine for a short business stay, but not ideal for a longer visit due to the location and food quality issues.

One positive thing is that the service is excellent. Staff is positive, friendly & somewhat helpful. However, cleanliness & room maintenance can definitely be improved.

This is my first time staying here and I'm really happy. The room is clean and the food is also quite delicious. Maybe if the hotel added a playground, it would be more fun so the kids would be happy.

Was a pleasant one. But room is a bit mehh... Lacking a bit of cozy feel. The items in room can be taken care better. Seems like the cleaning services can be improved. Other than that the service service reception and hotline all works good. Hotel location is nice and have some good access to food and restaurant. But sadly gym closes at 5pm. Guess I can never make it then if I am here for business trip.... Hopefully the time range can be extended in the future. Breakfast was not bad. Decent amount of choice and quality can definitely be improved.

Awesome location but not the traffic. Clean and nice ambience even though the main lobby is on the second floor - up the carpark. Overall, great stay and will definitely stay here again. Thank you Harris Hotel and staff. Keep up the good work. Cons- hotel room floors should do a makeover. Can hear the popping whenever you are walking around in the room.