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Ulasan Tamu tentang Neodalle Zhangjiajie Wulingyuan
9.4/10
Outstanding
1995 ulasan
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Ulasan terverifikasi
Location9.5
Amenities9.4
Service9.4
Cleanliness9.5
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Urutkan berdasarkan:
All reviews(1995)
Positive reviews(1939)
Reviews with photos/video(449)
Large rooms(174)
Friendly front desk staff(154)
Close to scenic area(116)
Loved the view(61)
Luxurious(29)
Great swimming pool(23)
Delicious buffet(16)
Negative reviews(56)
Daniil
Deluxe Queen Room
Check-in Apr 2025
Solo travelers
3 ulasan
10.0/10
Outstanding
Diposting pada 8 Mei 2025
The employee Tom at the reception was very helpful, a polite and pleasant person. The hotel itself is beautiful, large rooms
Tanggapan dari Properti: 尊敬的客人,非常感謝您對我們酒店的喜愛以及對前台員工湯姆的高度評價。湯姆能得到您的認可,我們感到無比榮幸,他會因為您的稱讚而備受鼓舞。酒店一直致力於為每一位客人打造舒適、美觀的環境,房間能讓您覺得寬敞舒適,我們也十分開心。在未來的日子裏,我們會繼續努力提升服務質量,為您提供更優質的入住體驗。如果您下次還有機會入住我們酒店,我們會以更貼心的服務迎接您的到來。祝您生活愉快,萬事順遂!
VLO
Deluxe Queen Room
Check-in Mar 2025
Couples
10 ulasan
5.5/10
Diposting pada 25 Apr 2025
We booked a Mountain View king room. Upon arrival, we reminded checkin reception that our room must have Mountain View’s, which we were assured it was.
Sadly, our room faced a building and I called to complain about .
5 mins later, a lady called my room and rudely asked which platform I booked from because they DO NOT have Mountain View rooms and I was misled.
I was shocked when she then hung up on my while I explained that it was clearly stated on Trip.com website.
A few phone calls later , about 40 mins after our checkin, another receptionist came to my room and said she found me a Mountain View room and we moved!
Why waste precious time when they could have given me my room at checkin, especially when I reminded them?
2) Why did that lady call me and lie blatantly that there were NO Mountain View rooms?
Very disappointed with this hotel
6/7
Tanggapan dari Properti: Dear guest, hello! Seeing your unpleasant stay experience, we feel deeply guilty and remorseful, and hereby express our sincerest apologies to you! We are very sorry that due to negligence and miscommunication at the front desk, you have experienced twists and turns in room change and unpleasant call experience. We failed to meet your needs in the first time, which is a serious dereliction of duty in our service process and teamwork. Regarding the room arrangement issue, we have conducted serious verification and training for relevant personnel to ensure that the subsequent reservation information is accurately matched. At the same time, we will optimize the reception process to avoid similar situations from happening again. We have criticized and educated the staff for their inappropriate attitude and expression during the call, and strengthened the training of employees' service awareness and communication skills. Your feedback is an important opportunity for us to improve. Once again, I apologize for the troubles caused to you and wish you a happy life!
Nurulzainal
Deluxe 2-bed Room
Check-in Mar 2025
Family
2 ulasan
10.0/10
Outstanding
Diposting pada 17 Apr 2025
Room big, nice hotel, walking to science area.
At night you can shopping2 infront hotel,
The hotel staff very helpful, i n husband need medicine he help us to order online.
The price is value for money, with the room condition and hotel.
Tanggapan dari Properti: Dear guest, thank you very much for your comprehensive and high evaluation of Zhangjiajie Nabaili Resort Hotel. Your recognition of the room size, hotel location, staff service and cost-effectiveness is a great affirmation of our work. We have been committed to providing guests with spacious and comfortable rooms, convenient geographical location and considerate services. At the same time, we will continue to optimize hotel facilities to ensure that we provide guests with a value-for-money stay experience. We look forward to your visit again, and we will wholeheartedly create a more perfect accommodation experience for you!
Kylie
Deluxe 2-bed Room
Check-in Feb 2025
Family
7 ulasan
10.0/10
Outstanding
Diposting pada 1 Apr 2025
Locally, it is the best hotel I would recommend. Comfortable room, breakfast is excellent more choices for the food or drinks. Front desk service is fast and very warm welcome. I remember the boy named Allison. Thank you so much.
Only things can be improved, that's gym facility.
Tanggapan dari Properti: Dear guests, it is a great honor to meet you at Zhangjiajie Nabaili Resort Hotel. We are honored to know that you are very satisfied with the hotel. The hotel is located in the core scenic area of Zhangjiajie Wulingyuan, a world natural heritage site. It is picturesque, has a superior geographical location and convenient transportation. It is only about 2 kilometers away from the entrance of the scenic area. It is very convenient to Zhangjiajie Grand Canyon Glass Bridge Scenic Area, Huanglong Cave Scenic Area and Baofeng Lake Scenic Area. It is only a hundred steps away from the folk culture drama-Charming Xiangxi. You can easily enjoy the various forms of Zhangjiajie's strange peaks, strange rocks, secluded valleys, beautiful waters, and caves, as well as the customs and customs of the Tujia folk. Finally, thank you again for your recommendation of the hotel. I sincerely invite you to follow the hotel's WeChat public account "Zhangjiajie Nabaili Resort Hotel". The hotel's official mall continues to launch more high-quality products and convenient services. Welcome to experience it next time. Finally, thank you for your suggestions and wish you a happy life!
Rajko
Deluxe 2-bed Room
Check-in Apr 2025
Family
4 ulasan
10.0/10
Outstanding
Diposting pada 8 Mei 2025
Very helpful staff at the reception. They were very helpful with our flight cancellation and changing our flight tickets.
Tanggapan dari Properti: 尊敬的客人,非常感謝您對我們前台工作人員的認可與稱讚!能為您提供幫助,協助您取消航班和更改機票,是我們的榮幸。我們一直致力於為每一位客人提供貼心周到的服務,很高興我們的努力能得到您的肯定。在後續的入住過程中,若您還有其他需求,無論是關於出行安排還是酒店服務,我們都會盡最大的努力來滿足您。期待您在我們酒店度過一段愉快且難忘的時光,也希望您後續的旅程一切順利!
Parisa T
Executive 2-bed Room
Check-in Sep 2024
Family
22 ulasan
10.0/10
Outstanding
Diposting pada 26 Okt 2024
Very clean and nice decoration. Delicious breakfast and high facilities . Excellent hotel
Tanggapan dari Properti: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Skeeter
Executive 2-bed Room
Check-in Sep 2024
Couples
21 ulasan
8.5/10
Very Good
Diposting pada 1 Des 2024
We had a nice stay and booked some additional nights. Room we switched sometimes and Luna was a great help to accommodate that. We switched for a better view. Our original room was facing the big road. Breakfast was really busy, we stayed during Oct holiday but there should be at least a seat for everyone. Could be managed better during these peak moments. Walk to mountain gate was around 15 minutes. Overall good stay here!
Tanggapan dari Properti: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Guest User
Deluxe Queen Room
Check-in Feb 2025
Family
1 ulasan
9.5/10
Amazing
Diposting pada 22 Mar 2025
Overall, a beautiful hotel with the convenience of restaurants, convenience stores, and of course close proximity to the key tourist locations in Zhangjiajie. Highly recommended.
Tanggapan dari Properti: 尊敬的賓客,感謝您選擇入住張家界納百利度假酒店,酒店坐落在生態自然、風光旎旖的張家界武陵源核心景區,地理位置優越,交通便利,自然風光美如畫卷,傍晚十分,打卡周邊的魅力湘西大劇院也僅百步之遙,周邊特色美食獨具風味,香飄四溢,遊玩歸來,酒店門口或悠揚或熱情的音樂噴泉表演讓您感受到了歸家的熱情暖意。美妙的時光總是匆匆而過,我們保留下一次為您服務的期許,在自然生態、風光旖旎的張家界武陵源期待您再次光臨,一份美好祝願從相遇張家界納百利度假酒店開始,祝您生活愉快!萬事順心
Guest User
Executive Queen Room
Check-in Sep 2024
Couples
3 ulasan
10.0/10
Outstanding
Diposting pada 28 Okt 2024
Booked an executive room and you can have either tea or dinner at the lounge.
Tanggapan dari Properti: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Guest User
Executive Queen Room
Check-in Agt 2024
Family
1 ulasan
9.0/10
Great
Diposting pada 26 Sep 2024
Really nice and quiet hotel and amazing views from the window
Tanggapan dari Properti: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Daniel
Deluxe 2-bed Room
Check-in Nov 2024
Family
63 ulasan
8.5/10
Very Good
Diposting pada 1 Jan 2025
Nicely located to the east gate of the national forest park. Hotel is already little bit old. The breakfast for western people is very poor.
Tanggapan dari Properti: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Guest User
Deluxe Queen Room
Check-in Mei 2024
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 21 Jun 2024
We recently enjoyed a delightful four-day stay at your hotel. The entire staff, from reception to housekeeping, was exceptionally well-trained, kind, and professional. Our room was spacious, impeccably maintained, and spotlessly clean. The highlight was the balcony, which offered a breathtaking view of the picturesque mountains. The breakfasts were delicious, with a great variety of choices, and the coffee was equally enjoyable. The hotel’s convenient location near the East entrance to the park and the main street with various restaurants and shops added to our overall positive experience.
Tanggapan dari Properti: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Guest User
Superior 2-bed Room
Check-in Apr 2024
Travel with friends
7 ulasan
9.5/10
Amazing
Diposting pada 21 Mei 2024
The hotel is located near the park entrance, Charming Xiangxi show and Wulingyuan city center. The hotel has a large selection of Chinese and Western food for its breakfast hotel. The room we received was large and spacious. Although the hotel is supposed to be non smoking, we found smoke smell entering our room. After we informed the front desk, they promptly arranged another room for us. Thanks to their service we enjoyed our stay.
Tanggapan dari Properti: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
Guest User
Deluxe Queen Room
Check-in Okt 2024
Couples
1 ulasan
10.0/10
Outstanding
Diposting pada 16 Nov 2024
Went during shoulder season and stayed for 3 nights. Neodalle/Crowne Plaza has beautiful rooms -- lots of space and a great big bathtub to soak in and rest your legs after your walk. (with a view of the mountains). Room was new, clean, and really well-designed. Breakfast was plentiful and the spicy dishes varied every day. Location was convenient -- when the park was closed, we'd stop by Wulingyuan for dinner and walk home, avoiding the traffic mess from all the tour buses.
The hotel also has a convenience store to buy water, drinks, and small snacks. We didn't meet any staff that spoke English to us, but that could be because we know a little Chinese so they didn't try.
Tanggapan dari Properti: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.
CheeKhan
Deluxe Queen Room
Check-in Sep 2024
Couples
5 ulasan
10.0/10
Outstanding
Diposting pada 10 Nov 2024
Conveniently located to east entrance. Spacious and clean room. Easily the best hotel out of the 4 during my recent trip to ZJJ.
Tanggapan dari Properti: Dear Guest, Please accept our warmest greetings from Neodalle Zhangjiajie Wulingyuan. Thank you for your choosing Neodalle Zhangjiajie Wulingyuan and we deeply grateful all the feedback of your stay experience. We are glad to hear that you are satisfied with service and location. we care deeply about the guest experience, we hope that you have a great time for your staying. last time, Looking forward to your visiting again.