Ulasan Xiongcheng Hotel (Zhangjiajie Tianmenshan Cableway Station)

Tanggapan dari Properti: We are very honored to receive your five-star praise. We will always maintain a high-quality accommodation environment and warm and attentive service. We look forward to your next stay and wish you a happy life!

Tanggapan dari Properti: Dear guest: Hello! Thank you very much for choosing to stay and giving us your real experience. However, we sincerely apologize for the unpleasantness you encountered during your stay. The building where the hotel is located is for comprehensive use, and some floors are for long-term residents. We deeply reflect on the unexpected and inconvenience caused to you. We have contacted the cooperation platform to supplement that the room hygiene problem you described is a serious omission in our cleaning process. We have immediately conducted special training for the cleaning staff on duty to avoid such problems from happening again. I apologize again for your poor experience and thank you for your outspokenness. I look forward to regaining your trust with practical improvements and wish you a smooth journey in the future.

Tanggapan dari Properti: Dear guests,Thank you very much for sharing your feedback on your stay, which is important to us and helps us continue to improve the quality of our services.The fact that the hotel shares a building with other hotels and private residences and that the elevator is a pattern that was formed in the early stages of the building plan. Despite this, we have always strived to provide our guests with an independent and high-quality stay.We are delighted to know that the hotel's location is convenient for your travel and dining. A short 5-minute walk from Tianmen Mountain Cable Car Station, you'll be spoilt for choice with a variety of restaurants to explore the area's beauty and cuisine.We regret that the breakfast did not meet your expectations. We will re-examine the selection and quality of our breakfast, and strive to find a better balance between price and quality, so as to provide guests with a more hearty and value-for-money breakfast experience.Regarding the hygiene of washing machines and dryers, we have immediately arranged for staff to carry out deep cleaning and maintenance, and strengthened daily inspections to ensure that the equipment is in good operation and hygiene. We apologize for any inconvenience caused.Thank you again for your honest feedback, and I hope that there will be opportunities to provide you with more perfect service in the future to make up for this regret.

Tanggapan dari Properti: Dear Guest,Hello! Thank you for choosing to stay with us and for leaving such kind feedback! We are delighted that you were satisfied with the hotel's location and cleanliness —— we are conveniently situated next to the Tianmen Mountain Cableway Station, just a 3-5 minute walk away, making it extremely convenient for catching the early cable car or returning after a day of sightseeing.Your rating of 4.2 is both an encouragement and a motivation for us. We will continue to refine our detailed services to strive for creating a more comfortable stay experience for every guest. If you have any needs during your next visit, please feel free to contact our front desk at any time, and we will do our utmost to assist you! We look forward to welcoming you back soon and wish you a smooth and happy life, with wonderful journeys always by your side!

Tanggapan dari Properti: Hello! We thank you very much for your praise, we will continue to provide you with the best accommodation service and the best customer relationship, look forward to serving you again, can get your five points review, I wish you a happy trip!

Tanggapan dari Properti: Thank you very much for your recognition and five-star rating of Xiaoxiong! With your encouragement, Xiaoxiong will definitely strive to do better!

Tanggapan dari Properti: Dear guests: Hello! We apologize for the inconvenience you have experienced during your stay and we apologize to you in the deepest possible way.The room floor problem you mentioned has been informed to the relevant departments as soon as possible, and the staff on duty have been trained. The hotel has installed an electric water heater with a capacity of 80 liters, and if the hot water runs out, you need to wait for the automatic heating time, which is about 15 minutes. Once again, we apologize for your bad experience, we know that word of mouth comes from the details, and we will take action to reverse the shortcomings. We look forward to regaining your recognition with a new look and wish you a smooth and comfortable journey in the future.

Tanggapan dari Properti: Thank you for staying in and reviewing us during your busy schedule. I am very happy that you can stay. Welcome to visit next time and wish you a happy life.

Tanggapan dari Properti: Thank you for staying in and reviewing us during your busy schedule. I am very happy that you can stay. Welcome to visit next time and wish you a happy life.

Tanggapan dari Properti: 尊敬的賓客：您好，感謝您選擇本酒店及最真摯的點評，很遺憾沒能得到您的滿分點評，酒店是有招牌的哦，可能是沒有英文標識，讓您找起來比較費勁，您的反饋小雄已收到，也會派工程去跟進，給您帶來的不便，敬請諒解，期待您的再次入住哦

Tanggapan dari Properti: Hello! We thank you very much for your praise, we will continue to provide you with the best accommodation service and the best customer relationship, look forward to serving you again, can get your five points review, I wish you a happy trip!

Tanggapan dari Properti: Thank you for choosing our hotel and sharing such a detailed stay experience! We are delighted to learn that you are satisfied with the cleanliness of the room, the convenient PVC flooring (we truly hope to provide a hassle-free experience for travelers when moving their luggage), and the rich breakfast. These are all details that we have carefully prepared, and it warms our hearts to receive your recognition.Regarding what you mentioned about the room being unexpectedly quiet despite the potential for noise, in fact, we have made special arrangements for sound insulation in the guest rooms. We are glad that you have felt this sense of "peace of mind"! If you have any needs or suggestions during your future stays, please feel free to let us know. We will continuously optimize our services and look forward to providing you with a more thoughtful experience next time.We wish you a smooth journey and look forward to seeing you again!

Tanggapan dari Properti: Dear customers, thank you for your stay and comments. We will continue to maintain high-quality and excellent customer service standards and strive to create a comfortable and warm stay experience for every guest. Welcome to visit us again.

Tanggapan dari Properti: 感謝您的入住並在百忙中對我們進行點評，很高興您能住的愉快，歡迎下次光臨，祝您生活愉快。