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Fasilitas4.6
Layanan4.7
Kebersihan4.7
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Tamu
Pastoral Family Suite
Menginap di Nov 2024
Keluarga
7 ulasan
4.2/5
Luar Biasa
Diposting pada 4 Des 2024
Clean and spacious room. Staff are friendly and helpful. Breakfast variety a bit limited. Lunch and dinner menu are fine and affordable. For the price we paid for a family of 4, it’s worth it.
Terjemahkan
Siaw Hua
kamar tempat tidur double tatami cozy pastoral
Menginap di Jan 2024
Keluarga
38 ulasan
4.2/5
Luar Biasa
Diposting pada 27 Feb 2024
As the resort is fairly big, the walk to have our breakfast is pretty far! It will be convenient to have the buggy to transport guests from the villa to the dining area. The view of the rice terrace can be seen from the hotel.
Terjemahkan
Tanggapan dari Properti: 雲上的貴客,非常感謝你的入住體驗分享,但如果能給個滿分將是我們酒店的福音,我們堅持客人滿意才是成功的生意,只有客人滿意了我們的生意才會有的更遠發現更穩健,我們希望在入住過程直到離開元陽期間有任何問題請第一時間打前台電話或者房卡套上面我的電話,24小時等待您的呼喚,如對酒店滿意請您抽出寶貴的幾分鐘幫我們好評,您的肯定與支持對我們非常重要,是我們工作與酒店發展的軟動力,最後再次感謝您的善心善意,歡迎下次再來哦!
Mimitoss
kamar tempat tidur double tatami cozy pastoral
Menginap di Jan 2024
Bepergian dengan teman
5 ulasan
5.0/5
Fantastis
Diposting pada 8 Feb 2024
Real gem in the outstanding rice fields scenic areaw Great view and remote location. Great restaurant and helpful staff. Highly recommend !
Terjemahkan
Tanggapan dari Properti: 特別感謝您對雲上酒店的喜愛,酒店處於進入景區的第一個景點,酒店下面就是箐口民族村,空閑之餘可以直接徒步下去進入村莊,雖然景區沒有集中的商業區或繁華的景區景象,但也絕不會感到乏味,酒店園區環境處處是風景,有些客人來了後直接沒去逛其它景點,就住住酒店,逛逛周邊,深受客人的喜愛,稍有遺憾的是沒有給五分,但可以看出貴客哪裡可能不是滿意,當然希望以後的客人入住酒店後有任何問題定要跟酒店聯繫,酒店會盡力幫您們解決,我們堅持客人的問題就是我們的問題,客人的需求就是我們要解決的事情的服務理念,最後祝您生活幸福,工作愉快!另外,咱們餐廳的味道也可以哦,都當地特色菜,受到絕大部分客人的喜愛,特別是臘肉,是我自己製作的哦,值得品嚐一下
Tamu
Pastoral Featured Standard Room
Menginap di Des 2023
Keluarga
3 ulasan
4.7/5
Menakjubkan
Diposting pada 15 Jan 2024
Really enjoyed our time at the Clouds & Terraces hotel. Beautiful scenery, very friendly service.
The hotel staff and the manager went out of their way to arrange our transport for the onward journey.
When we left they gave us a present. Very nice gesture!
Terjemahkan
Tanggapan dari Properti: 特別感謝您對雲上酒店的喜愛,酒店處於進入景區的第一個景點,酒店下面就是箐口民族村,空閑之餘可以直接徒步下去進入村莊,雖然景區沒有集中的商業區或繁華的景區景象,但也絕不會感到乏味,酒店園區環境處處是風景,有些客人來了後直接沒去逛其它景點,就住住酒店,逛逛周邊,深受客人的喜愛,稍有遺憾的是沒有給五分,但可以看出貴客哪裡可能不是滿意,當然希望以後的客人入住酒店後有任何問題定要跟酒店聯繫,酒店會盡力幫您們解決,我們堅持客人的問題就是我們的問題,客人的需求就是我們要解決的事情的服務理念,最後祝您生活幸福,工作愉快!另外,咱們餐廳的味道也可以哦,都當地特色菜,受到絕大部分客人的喜愛,特別是臘肉,是我自己製作的哦,值得品嚐一下
Brown
Above The Clouds Terrace Double Bed Room
Menginap di Agt 2023
Sendiri
12 ulasan
4.7/5
Menakjubkan
Diposting pada 12 Sep 2023
This was my third trip to Yuanyang rice terraces to watch the harvest, that I am fascinated by, during harvest season My previous trips I stayed at OneNess Resort (1/2 mile from Cloud). Both are great. Oneness is newer but Clouds has a vintage personality that is hard to beat. When I arrived, I was disappointed that there was no regular chains or small desk or table to sit at to work on computer and organize the daily videos that I captured. I just mentioned this to the manager and I went out to explore the area. When I returned, he had brought a table and chair to my room and placed them on the rooms terrace. The people here are so friendly and I personally take service and friendliness of the staff at the top of my list, Two of the young girls (sorry for the phrasing but I man 78 and we always used to use that terms as a compliment) tracked me down to invent me to come to the reception area and they would make me coffee. I was heading out so they quickly went back to the main reception and then returned to give me several “brew in you room” coffee pods. Fabulous location, fabulous people.. I’ll be back - God willing.
Terjemahkan
Tanggapan dari Properti: Dear international friend, it's a great pleasure to meet you. Meeting personalized service needs is one of our hotel's service concepts. Therefore, if you have any problems after staying at the hotel, you must report them to the hotel. The hotel will do its best to help you solve them. We believe that only if the customer is satisfied with this business is truly good. Finally, I wish you (an American friend, 78 years old) good health and take care of your health.
JAMES ALEXANDER
Pastoral Comfort Double Bed Room
Menginap di Jan 2023
Sendiri
24 ulasan
5.0/5
Fantastis
Diposting pada 6 Feb 2023
EXCEPTIONAL. I’ve been solo traveling for 6 weeks now and this is the best hotel I’ve stayed at in any city or town. Truly stunning location, very very well designed hotel, and lovely underfloor heating. Best breakfast I’ve had outside of luxury hotels, great hiking nearby. Really loved my stay - kind of regret I didn’t stay any longer. Very little food around Yuanyang rice paddies, but the hotel has a good restaurant on site.
Terjemahkan
Tanggapan dari Properti: 雲上的貴客,非常感謝你的滿分好評,雲上梯田就是由政府投資建設的花園式獨棟別墅酒店,由30棟哈尼特色蘑菇房組成,佔地180餘畝,是景區內最大的一間酒店,內飾集現代高端設施與民族元素融合而成,保證每位客人良好的入住體驗是我們全體員工的努力目標,讓每個客人留下美好的元陽梯田之旅印象是我們工作的追求,在入住過程直到離開元陽期間有任何問題請第一時間打前台電話或者房卡套上面我的電話,24小時等待您的呼喚,如對酒店滿意請您抽出寶貴的幾分鐘幫我們好評,您的肯定與支持對我們非常重要,最後再次感謝您的善心善意,歡迎下次再來哦!
Tamu
kamar tempat tidur double tatami cozy pastoral
Menginap di Apr 2023
Lainnya
9 ulasan
5.0/5
Fantastis
Diposting pada 8 Mei 2023
What a lovely quiet place with very supportive and super friendly staff
Terjemahkan
Tanggapan dari Properti: Thank you very much for your full support. In fact, the tatami king bed room is one of the worst room types in our hotel, with a sloping roof that may not be suitable for everyone to stay in. Guests who want to experience a special check-in experience can choose this room type, but those who require high accommodation conditions are not recommended to choose this room type. Of course, the facilities inside are available, and all hotel staff are from local ethnic minorities, Feeling the warmth, simplicity, and pure friendliness of ethnic minorities is also a characteristic of our hotel. Once ag
Tamu
kamar tempat tidur double tatami cozy pastoral
Menginap di Des 2022
Pasangan
15 ulasan
5.0/5
Fantastis
Diposting pada 22 Jan 2023
This hotel is right in the terraces with lots of hiking trails nearby. The staff were very helpful with everything. Room was clean and comfortable. Food at the restaurant was excellent. A wonderful experience!
Terjemahkan
Tanggapan dari Properti: 雲上的貴客,非常感謝你的滿分好評,雲上梯田就是由政府投資建設的花園式獨棟別墅酒店,由30棟哈尼特色蘑菇房組成,佔地180餘畝,是景區內最大的一間酒店,內飾集現代高端設施與民族元素融合而成,保證每位客人良好的入住體驗是我們全體員工的努力目標,讓每個客人留下美好的元陽梯田之旅印象是我們工作的追求,在入住過程直到離開元陽期間有任何問題請第一時間打前台電話或者房卡套上面我的電話,24小時等待您的呼喚,如對酒店滿意請您抽出寶貴的幾分鐘幫我們好評,您的肯定與支持對我們非常重要,最後再次感謝您的善心善意,歡迎下次再來哦!
Tamu
Above The Clouds Deluxe Standard Room
Menginap di Des 2022
Lainnya
44 ulasan
2.7/5
Diposting pada 8 Feb 2023
Nothing to say.Not go again.
Terjemahkan
Tanggapan dari Properti: 弘揚中華文化是每個中國人的責任,希望我們中國人不管在什麼地方都講中文,另外,酒店不歡迎有惡意心的同行入住。
PIERRE PAUL THIERRY
Pastoral Featured Standard Room
Menginap di Jan 2022
Bepergian dengan teman
31 ulasan
3.7/5
Diposting pada 3 Feb 2022
Staff willing to help arrange car to visit sites around, clean room.
Terjemahkan
Tanggapan dari Properti: 尊敬的客人,首先給您帶來不好的入住體驗深表歉意,元陽哈尼梯田景區沒有你想象中的那麼繁華,也沒有你想象中的集中商業街,這裡是非物質世界文化遺產,找不到一塊足球場大的平地,也不允許你建各種旅遊配套遊樂設施,基本處於未開發的處女階段,因元陽旅遊以大自然梯田景色為主要旅遊吸引元素,淡旺季相當明顯,價格波動也很大,另外,客人入住後有任何問題定要跟前台反應,酒店支持入住後一個小時之內免費退房,不希望在入住過程中不反應問題不退房離店後給個低分或差評,旅遊活動秩序需要每個社會參與者的共同努力與付出,很多時候很多方面一味的抱怨可能衹會加劇矛盾的惡化,我覺得無論任何事溝通是非常有必要,相信溝通能解決一切,最後祝您生活愉快事業順利。