Ulasan Kilin Hotel JiaoXi

Overall good. Cleanness was decent for the price Bad service due to delayed check in. We arrived around 3:30 was told to wait at a resting lounge till 4:00 to check in. However once we lined up at the counter at 4:00 was told the room wasn’t ready.

Everything was perfect only check 3 times just successful. First time: 2.40pm room haven’t done yet Cou 3pm check in, so we went to tea break ( hotel preparation) Second time: 3.00pm : still no yet, we go outside walk around Third time: 3.30pm ONLY DONE 4 rooms 4.30pm just get LAST room. So disappointed about this. No any further action about late preparation

the rooftop hotspring was very clean and spacious, will consider revisit

The room we booked was a loft style room. The room itself is very compact , so there wasn’t any area to actually sit and relax sadly. The bathroom was very tight and the onsen itself wasn’t very big but sufficient. However, there is an open hot spring on the roof top. The swimming pool was good as well as was the good size jacuzzis which my toddler loved. Breakfast had good selection. Dinner was very quiet and heard we were their first customers on their soft opening. The food was good overall. The location is good as it’s smack bang in the middle of town with lots of tourist wondering around. I think this hotel just lacks that extra thoughtful touch for their clients , eg. Robes, little welcome notes which some of the other 4 star hot spring hotels nearby do pay attention to. The walk wall to the room had a musky odour but the staff were curious and helpful, especially when next room were making noises up until late ! I would suggest a change of uniform for the stay because they all seem to wear a white work shirt and black trousers which is so eighties! Also, there is a middle age gentlemen I saw walking around all day and night, usually eating at the restaurant and sitting at the front lounge with his laptop working. I’m wondering if he’s the Manager/ GM, because if he is , I would suggest he smile a little because he did seem very grumpy and miserable . I could be wrong .

Great for family stay. Nice hot spring bathtub. We enjoyed the stay very much.

Nice and good location Happy trip

better than expecting!

Noting much to say

Good！

位於市中心，附近是購物重點，在奕信軒旁邊，在湯圍溝溫泉公園對面，附近亦都有很多食店，是旅遊中心。不過，距離礁溪火車站，有7分鐘左右的路程，推着行李，不大方便，因為路面不太平坦，距離礁溪轉運站，進入13分鐘路程，較遠。早餐不錯。

衛生不佳浴室都發霉沒有清潔，櫃檯人員很不專業一問三不知，清潔人員不足來不及給房，很晚才拿到房間鑰匙。

請房務清潔人員浴室真的要刷一下而不是視而不見

期待越大失望越大。好久沒寫這麼長的評論了。沒有惡意評論只是發自內心覺得很失望。 设施：這個價位，房間設施有點失落。 1.電視沒幾台可以看。 2.浴室裝修的也不是很ok；浴缸小…馬桶水壓不夠… 3.電梯…..等超久….. 4.房間拖鞋太廉價了….可以參考隔壁捷絲旅或晶泉。 服务： 1.前台服務也就那樣，沒有很熱情介紹酒店服務及設施。雖然房費有附早餐，但至少要跟客戶說一下用餐時間及地點。（搞得我好像住過一樣） 2.一個人用早餐，不至於把客人帶到邊邊去吃，感覺很不舒服，搞得我想自閉人事。 3.WIFI 應該再交房卡給客戶的時候就應該說，不是讓客戶打電話到前台問，然後前台在告知房間有張A4紙上有寫。

服務很好，要冰塊，很快送到房間