IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)

Ulasan IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)

IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)

383 West Street, Lianhu District, Xi'an, Shaanxi, ChinaLihat Detail Hotel
IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)
IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)
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Ulasan Tamu tentang IU Hotel (Xi'an Bell and Drum Tower Huimin Street Store)

9.4/10
Outstanding
396 ulasan
Ulasan terverifikasi
Location9.4
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(396)
Positive reviews(378)
Reviews with photos/video(73)
Easy to get around(93)
Convenient location(86)
Close to metro(69)
Convenient parking(47)
Friendly front desk staff(20)
Great value for money(18)
Strange smell in room(6)
Stayed multiple times(5)
Negative reviews(18)
LYANA TEH
Xiao U Comfort Twin Room
Check-in Mar 2025
Travel with friends
12 ulasan
10.0/10
Outstanding
Diposting pada 3 Mei 2025
THE BEST HOTEL EVER NEAR METRO QIAZIKOI D1 EXIT NEAR MUSLIM QUARTER AND CHEAP FOOD ROOM WAS SPACIOUS THE BESTTT EVER SO FAR IN XIAN. TEN STAR TO ALL
Tanggapan dari Properti: 親愛的客人,非常感謝您對我們酒店給出如此高的評價!能成為您在西安入住體驗中最好的酒店,我們倍感榮幸。您提到的地鐵交通便利和周邊美食優勢,正是我們選址和運營關注的重點。關於房間寬敞這點,我們一直致力於為客人打造舒適空間。後續我們也會持續提升服務與設施,期待您的再次光臨,願您生活愉快!
Guest User
Xiao U Boutique Double Bed Room
Check-in Mar 2025
Couples
1 ulasan
9.5/10
Amazing
Diposting pada 9 Apr 2025
The hotel is very convenient for us as we rely heavily on the subway for transportation. The Qiaozikou station is directly in front of the hotel. You can easily reach the hotel from the airport by subway. 24 hours security & reception services available. It's in the quieter area of the Xi'an Ancient City. The location is perfect for foodie like. The nearby halal eateries can be reached by walking. If you walk further up a bit by the corner end of the road, you can reach up to Sajinqiao. It's less busier compared to the Muslim Quarter area at Huimin Street and where most of the locals go out to eat. The hotel room is clean with daily room service. Hotel staff are very helpful despite the language barrier. They provide a washing machine but there's no dryer. WiFi is provided but the connection is very limited. Overall it was a pleasant stay and worth the price. Highly recommended for travellers with a tight budget.
6/8
Tanggapan dari Properti: Dear guest, Thank you very much for your detailed and positive review! We are very happy to know that the hotel is close to Qiaozikou subway station, which brings great convenience to your travel. You can easily take the subway from the airport to the hotel, which is exactly what we pursue in terms of transportation convenience. We are glad that you like the quiet location of the hotel in the ancient city of Xi'an and enjoy exploring the surrounding halal food on foot. We are always satisfied to hear that guests can experience the local food style. Thank you for noticing our 24-hour security and reception services, as well as the clean environment brought by the daily cleaning service of the room. Our staff is always committed to providing excellent service, and we are glad that they can help you. We have noted the problem you mentioned about the missing dryer and poor WiFi network. We will take measures to improve it as soon as possible and strive to create a more perfect stay experience for our guests. Thank you again for your support and love, and look forward to your stay in our hotel again!
Guest User
Xiao U Comfort Double Bed Room
Check-in Des 2024
Solo travelers
14 ulasan
10.0/10
Outstanding
Diposting pada 1 Feb 2025
The room was big and comfortable. The subway station is just in front of the hotel, but you can also walk to the main tourist attractions too. Very nice!
Tanggapan dari Properti: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you!
Aleksandra
Xiao U Comfort Double Bed Room
Check-in Mar 2025
Solo travelers
19 ulasan
10.0/10
Outstanding
Diposting pada 1 Mei 2025
Really enjoyed the place. The location is awesome, very close to the center, right at the metro station. The staff is polite and helpful and the room is very clean and spacious. Would stay there again!
Tanggapan dari Properti: Dear guest: Hello! Thank you very much for your high recognition and love for our hotel! We are honored to receive your praise. The geographical location, staff service and room conditions you mentioned are the focus of our careful management. It is our greatest pursuit to make you feel comfortable and at ease. We look forward to meeting you again. We will continue to provide you with quality services and wish you a happy life!
Natrada
Xiao U Boutique Double Bed Room
Check-in Mar 2025
Family
2 ulasan
10.0/10
Outstanding
Diposting pada 21 Apr 2025
I booked this hotel for 3 nights. Good location, the metro is in front of the hotel, very easy to travel. The staffs are good. I am a foreigner who can't speak Chinese, but they helped me as much as they could. I recommend staying here.
Tanggapan dari Properti: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Ashitha
Xiao U Boutique Double Bed Room
Check-in Mar 2025
Couples
6 ulasan
8.5/10
Very Good
Diposting pada 9 Apr 2025
The room is pretty small, if the purpose of your visit is to have a comfortable place to sleep, this place is good. The staffs are really friendly and helpful
Tanggapan dari Properti: Dear guest, thank you very much for your honest feedback! We are sorry that the room size did not fully meet your expectations. We are also constantly evaluating the room configuration and hope to give you a more spacious and comfortable stay experience in the future. We are very pleased that you can recognize the service of our staff. We will continue to maintain our enthusiasm and professionalism and look forward to bringing you a more perfect stay experience next time!
JamieLu
Xiao U Comfort Double Bed Room
Check-in Feb 2025
Couples
2 ulasan
8.5/10
Very Good
Diposting pada 2 Apr 2025
The subway station is right at the entrance, making transportation very convenient. The double room has only one chair; having two would be more practical. There is no luggage stand or rack, making it inconvenient to store belongings. The shower has strong water pressure and maintains a comfortable hot temperature. I truly appreciate the extended check-out time.
Tanggapan dari Properti: Dear guest, thank you very much for choosing to stay in our hotel and leaving detailed feedback. Regarding the problem you mentioned about the insufficient number of chairs in the double room and the lack of luggage racks, we have recorded it and will evaluate and adjust and optimize it as soon as possible to strive to improve the convenience of your next stay. At the same time, we are glad to know that you are satisfied with the transportation convenience, shower experience and late check-out service. We will continue to maintain and continuously improve various services, and look forward to your visit again to experience our improvements and care.
Patricio Rojo
U Choice Family Suite
Check-in Jan 2025
Family
5 ulasan
9.5/10
Amazing
Diposting pada 24 Feb 2025
Wonderful location right outside of a Metro station and near one of the entries to the Wall. Spacious rooms, highly recommended.
Tanggapan dari Properti: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Danielgarfdz
Xiao U Boutique Double Bed Room
Check-in Jan 2025
Couples
5 ulasan
9.5/10
Amazing
Diposting pada 19 Feb 2025
Close to the city center and willing to help even they don’t speak a word of English. Everything was clean
Tanggapan dari Properti: Dear customer: We are so happy to receive your great review! It is so rewarding to be able to serve you so close to the city center and to let you feel our enthusiasm. Even though we don't speak the language, it doesn't affect our help. We always regard hygiene and cleanliness as the top priority. We are so happy to see that you are satisfied. Next time you come, please let us know in advance. We can't wait to welcome you home again!
DeeN U
U Choice Family Suite
Check-in Mei 2024
Family
3 ulasan
8.5/10
Very Good
Diposting pada 23 Jun 2024
The front counter staff was excellent even with our broken Mandarin skills. We arrived at 9 and they quickly got our room ready so we could check in early. The metro is right in front which a a great bonus. Staff directed us to the street around the corner for food which was amazing. We are in 4 different restaurants in the area for cheap. There is a Muslim mixed community so you can get some of the food items without going to Muslim Quarter. Cheaper and tastier from what our driver said. Lots of little shops close by. See photos below. Prices were good. Laundry machines free to use. Detergent is 6 CNY. Small area to sit and eat as well in lobby. A few points complaint is room was not as clean with some garbage still in ground. We only had 3 towels initially for a booking of 5 but they quickly gave us more. So if you need anything just ask. Would have been nice to have more than 2 water bottles though. Tea and coffee was not replaced after first day. We forgot to ask for more so partially our fault but would have been nice to have they do it without asking. Our beds were also not made when they cleaned our rooms. Not a bit deal but odd. The shower doesn't drain fast enough so I roved the covers and that solved the issue. Air conditioning was great. Luggage storage also available which helped as we didn't leave until evening. The main downtown is only a few minutes subway ride away.
Tanggapan dari Properti: We are very happy to see your comments. We are honored to receive your evaluation of our service. We always serve our guests with enthusiasm and sincerity. We will promptly give feedback to the middle management, train employees and make rectifications on the above matters you mentioned. Thank you for your valuable suggestions. The hotel is near the bell tower, located in a bustling business district, and there is Kaiyuan Mall nearby. The comfortable, quiet, warm and simple accommodation space is the lifestyle that our hotel staff is committed to creating for you. We look forward to your frequent visits and waiting for you to come home!
Guest User
U Choice Family Suite
Check-in Feb 2025
Travel with friends
6 ulasan
8.5/10
Very Good
Diposting pada 20 Mar 2025
I was there 4 pm room not clean yet have to wait. Totile cannot flash.
Tanggapan dari Properti: Dear guest, Thank you for choosing our hotel and taking the time to leave feedback. We deeply regret that you had to wait a little longer due to the uncleaned room and toilet flushing problem. We are sorry that we have reviewed our housekeeping and maintenance processes to prevent similar problems from happening. To make up for this experience, we hope to provide you with a discount on your next stay. We hope that you can give us another chance to provide you with a satisfactory stay.
Guest User
Xiao U Boutique Double Bed Room
Check-in Nov 2024
Travel with friends
2 ulasan
6.0/10
Diposting pada 3 Jan 2025
The Location of the hotel is great, near to metro station and bell tower. however, during winter, the air conditioning is centrally controlled and thus we were unable to adjust the temperature and had to open the window because the room was getting too warm. The receptionist service was subpar and not sure if one of the staff was new but we had to get our room card re-activated EVERY SINGLE DAY since we were staying for more than 1 night which was a first for me, never heard of such a thing. A washing machine was available for use but no detergent was provided neither was there a dryer. Parcels delivered were thrown on a shelf together with other people's parcel and we had to search through the shelf for our parcel which I thought was slightly unsafe as anyone could claim the parcel as theirs. However, for the price and the location, this hotel is still considered okay. Only stay here if you have no expectations for customer service and are only looking for an affordable and convenient hotel. I would rather pay slightly more for a better hotel with better staff and amenities.
Tanggapan dari Properti: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe that you will have a brand new experience when you stay next time. We sincerely invite you to come again.
Guest User
Xiao U Comfort Double Bed Room
Check-in Agt 2024
Travel with friends
17 ulasan
8.0/10
Very Good
Diposting pada 12 Okt 2024
It was fine - they gave water, and changed towels every day. But people smoked in the corridor, and the room was not cleaned during the stay
Tanggapan dari Properti: Dear guest, Thank you very much for taking the time to provide us with your feedback. First of all, it's great to know that we provide basic services such as daily water supply and towel changes to your satisfaction. Regarding the issue of smoking in the corridors, we have stepped up monitoring of this area and will take measures to ensure that the corridors remain smoke-free at all times to provide a fresh and comfortable environment for all guests. At the same time, regarding the issue of room cleaning, we have communicated with the cleaning team and will strengthen the supervision and inspection of cleaning work to ensure that each room can be kept tidy and hygienic during the guest's stay. Your feedback is an important driving force for us to continuously improve and improve service quality. We will take your every suggestion seriously and strive to provide you with a better accommodation experience. We look forward to your next visit!
Guest User
Xiao U Boutique Double Bed Room
Check-in Agt 2024
Couples
25 ulasan
10.0/10
Outstanding
Diposting pada 12 Okt 2024
Great location very close to the city’s center. Very clean rooms comfortable rooms. Fair price. great coffee on the last floor. Had a great time here!!!
Tanggapan dari Properti: 非常感謝您對酒店的積極評價!很高興聽到您對酒店的位置、房間清潔度、舒適度以及價格都感到滿意。特別是您提到酒店頂層的咖啡讓您印象深刻,這讓我們倍感榮幸。我們一直致力於為客人提供優質的服務和舒適的住宿環境。期待您下次光臨,祝您旅途愉快!
Sergio
Xiao U Comfort Double Bed Room
Check-in Jun 2024
Couples
11 ulasan
6.0/10
Diposting pada 12 Agt 2024
Location is good, apart from that there is no good thing about this place. I would NOT recommend this hotel.
Tanggapan dari Properti: Dear guest, thank you very much for taking the time to share your stay experience. Other aspects failed to meet your expectations. Your feedback is vital to us and points us directly in the direction of improvements. It is our responsibility to provide services and experiences that exceed expectations. Regarding the shortcomings you mentioned, we will immediately conduct an internal review, including but not limited to room facilities, service quality, selection and other aspects to ensure that we can find the root cause of the problem and take measures to improve it. At the same time, we would also like to take this opportunity to invite you to visit our hotel again at some point in the future, if possible, so that we can have the opportunity to show you our changes and progress. We will continue to work hard to improve service quality and strive to make every guest feel the warmth and comfort of home. Thank you again for your valuable feedback, it is our motivation to move forward. We look forward to having the opportunity to change your opinion and win your satisfaction and recommendation in the days to come.