Ulasan Shi'an · Life Light Luxury Design Boutique Hotel
Shi'an · Life Light Luxury Design Boutique Hotel
Room 10117, Unit 1, Building 2, Hongxin International Garden, Beilin District, Xi'an, Shaanxi Province, Beilin District, Xi'an, Shaanxi, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu
4.4/5
512 ulasan
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Ulasan terverifikasi
Lokasi4.5
Fasilitas4.3
Layanan4.5
Kebersihan4.4
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KINGSLEY NGUYEN
Mulberry Sunset INS-Style Double Bed Room
Menginap di Mei 2024
Bepergian dengan teman
4 ulasan
4.2/5
Luar Biasa
Diposting pada 30 Jun 2024
Place is convenience for walking to the centre of the Wall . Room is beautiful and cleaning .
Terjemahkan
Tanggapan dari Properti: Dear guest, Thank you for your positive feedback! We are delighted to hear that you enjoyed the convenient location of our hotel for walking to the center of the Wall. It's great to know that you found the room beautiful and clean. We strive to provide our guests with a pleasant and comfortable stay, and your comments are greatly appreciated. If you have any further suggestions or if there is anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.
Promise_t
Cherished Blossom Luxury Tub Double Bed Room
Menginap di Mei 2024
Sendiri
22 ulasan
2.5/5
Diposting pada 13 Jun 2024
Firstly the place is not a hotel it’s something like an AirBnB. They waited until 5pm of the check in date to tell me the room I booked has been taken and they will move me to another room which is a family room upgraded.
The family room was smelly, dirty and dusty. It had cockroaches to show up the owner didn’t even prepare it for guests. They told me the next day they will give me a pet room and pay me the difference back not sure if they did yet. Originally I booked one room for two nights but since they are telling me their stories I said okay they can move me. The pet room was clean but it has no hot water from the shower. The worst experience
Terjemahkan
Tanggapan dari Properti: Dear guest, Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced during your stay. We understand that this has been a frustrating experience for you, and we would like to address your concerns. Firstly, we would like to clarify that we are a hotel, not Airbnb. We pride ourselves on providing a comfortable and clean accommodation environment. We are sorry that the family room you were transferred to did not meet your standards. We have noted your comments and will ensure that our housekeeping team pays more attention to the cleanliness and maintenance of the rooms in the future. Regarding the hot water issue, we apologize for the inconvenience caused. Our maintenance team has been notified and will resolve the issue as soon as possible. We understand that this was an unexpected change for you, and we did communicate with you on the same day. In the evening, because the maintenance technician who came was a man, and considering that it was too late to disturb you, in order to allow you to rest earlier, the maintenance technician was asked to go back. At that time, you also agreed. In the middle, you were not familiar with the takeaway software, and my foreign language is not very good. I was also actively solving your problem. We apologize for the inconvenience caused. We strive to provide the best experience for our guests and will do our best to ensure that similar situations do not occur again. The compensation promised to you is valid for a long time. We hope that when you check in next time, you can inform me in advance. I will check it again for you before checking in to avoid this kind of thing from happening again. Once again, we apologize for the inconvenience you experienced during your stay. We value your feedback and will use it to improve our services. If you have any other questions or concerns, please feel free to contact us. Best regards,Hotel Management
Tamu
New Year Light Luxury Original Family Room
Menginap di Feb 2024
Bepergian dengan teman
1 ulasan
4.7/5
Menakjubkan
Diposting pada 1 Apr 2024
The location is excellent: within walking distance of the metro station and the ancient wall, the Bell Tower can be reached on foot too if you don’t mind a little stretch. The owner is super responsive via text. Price is honestly too cheap for this location. Room is clean, spacious and comfy. Multiple convenience stores just off the elevator on ground level.
The only downside is that the apartment is a little hard to find. We called the owner and he came down to take us to the room. I would recommend arriving during daytime hours for this reason. Owner is super helpful. Will definitely stay again next time I visit Xi’an.
Terjemahkan
Tanggapan dari Properti: 謝謝您的認可
Tamu
New Year Light Luxury Original Family Room
Menginap di Mar 2024
Keluarga
1 ulasan
4.2/5
Luar Biasa
Diposting pada 6 Apr 2024
It is close to both modern and residential facilities also near to xi'an city wall. In the room it has good facilities such as toilet, walm shower, working air conditioner and a television. The neighbourhood is filled with local food and it is close to the metro.
Terjemahkan
Tanggapan dari Properti: 謝謝您的評價
A. Springer
New Year Light Luxury Original Family Room
Menginap di Mar 2024
Keluarga
6 ulasan
5.0/5
Fantastis
Diposting pada 19 Mei 2024
Great location close to the south door of Xi'an city wall