Ulasan Wuxi Radisson Collection Hotel

I’m a foreigner leaving China and stayed here after I cleaned out my apartment. It was great to see a full aerial view of my school and city before I left. Perfect encore to my time in China.

A very well designed and beautiful hotel. One of the best Radisson hotels I've ever been to. There's a Starbucks at yhe hotel which was very convenient. The staff were extremely friendly and kind. The room was huge, beautiful and very clean. I will definitely visit again soon. Highly recommend

Their services was great had an wholesome stay there Very foreigners friendly because they also have some few foreigners I still remember one of them called Shumaila

One of the best hotels I’ve stayed at. Staff was welcoming and friendly. The room was immaculate, room service was on point. I was visiting Wuxi for one day only, then I got caught in the rain, so I couldn’t get a taxi and missed my train. Once I checked in at the radisson, had a hot shower, with perfect water pressure, and settled into that comfortable bed all the trauma of the day was forgotten. Thank you Radisson Team

Very good hotel and service.

Nice hotel with Grand build up. Not far to wuxi high speed train station.

WOW just WOW. THE best service from a 5 star hotel in China after 20+ years and hundreds of stays. Fair to say that a lot of hotels in China have the hardware (nice rooms and good facilities etc) but normally get let down by the software (service). This was an exception. Had serious issues with health codes and covid testing in Wuxi but Shumaila (Guest Service Manager) along with her Chinese colleague turned into Superwoman and Superman and went way beyond the levels of expected service for a 5 star hotel. First they accompanied me to the covid testing point (1 km away) but didnt stop there because i still had problems and had to go to the hospital to get tested (4 kms away). They helped order a taxi and Shumaila actually went to the hospital with me to ensure everything was ok! Also this was all done on her day off! Remarkable. Throughout my stay the service in the hotel was excellent whether it be at check in or out (quick) or in the restaurant and/or executive lounge area. Everyone in the hotel had a smile on their face and was willing to be of assistance. Food including breakfast had variety and was good Keep up the excellent work, well done to Shumaila and your hotel team

Great place to stay

We stayed on the christmas night and it was wonderful. Xeniya was so helpful, professional and so friendly. She helped us a lot and meet out expectations. Staff was so friendly and extremely helpful. Check in and check out processes were smooth and thanks to sheryl. Breakfast had lot of variety with western and asian. Swimming pool wss great as well. Room was spacious and well equipped. I have no hesitation to recommend this and i suggest to reach out to Xeniya for any need during the stay. She will be very helpful and i am sure she will make the stay a memarable one

Nice Hotel

clean and good sevices

帶孩子參加天一中學考試，就想在附近住一晚. 體驗太差了，洗臉池下水管道都堵起來了 浴缸水從我們出去吃完飯回來3小時，還沒流完. 兩個下水都堵起來. 馬桶噁心不尬，按鍵沖水沒一個有用的. 早餐也是品種太少，下次肯定不會過來.

前不久入住君亭中路的無錫麗笙精選酒店 感受真的一言難盡 做酒店規劃時我衹考慮無錫君來洲際酒店居多因為剛好在市中心 近南禪寺附近 其他品牌酒店設施太老舊於是果斷考慮了這家2021年才成立的品牌酒店非掛五星級 入住當天去前台辦理入住手續 衹感受到工作人員的冷漠 面無表情 辦理完也不告知我電梯在哪邊 期間酒店大堂不乏有工作人員走來走去 都無視我們 重點説一句 當時衹有我一人辦理入住 然後所有的事情都發生在我們晚上回酒店後 1⃣️ 我媽媽進浴室洗澡 浴室門口忘記鋪防滑墊 當時她在把浴室門口都光腳於是 我為了防滑 蹲在瓷磚上擦乾水漬 引入眼簾的就是 手裡的白毛巾越擦越臟 我的天啊 你這房間有多久沒人入住過了 甚至於基本客房打掃都沒做到位 我把所發生的一切告知當天值班經理 是一位男士 他二話不説要給我們換房 結果有點可笑的是我們換房在一切打包好的情況下等禮賓部的推車等了二十多分鐘 期間我多次聯繫總機 給到的回覆是 啊 前台沒聯繫你啊 不好意思 我再幫你問問 禮賓部推車上樓不過兩分鐘 可我們足足等了二十多分鐘 最後工作人員不好意思的上樓來了 期間總機和前台都不曾問過一句 好像客人投訴都不當回事一樣沒人跟近也不處理 2⃣️ 入住酒店的三天兩晚衹是我父母去用早餐 連續兩天接待他們的餐廳工作人員 一年長着女性工作人員 態度之惡劣 甚至於愛搭不理 如果客人一早去用早餐要面對一個厭世的嘴臉 請問心情會好嗎 用早餐的人本就很少 寥寥無幾 但這個工作人員一句禮貌都沒甚至於自己的工作職責都不清楚 後我離開當天直接投訴了餐廳經理此事 不清楚他們後期會不會改善但我投訴了 3⃣️我想請問哪個酒店總機晚上八點不到就下班然後總機的工作變成前台工作人員來處理 最搞笑的事我打電話沒人接電話 六次以後總算接到了卻告知我 她們很忙 我衹是要客房服務送六瓶水給我 一送送了半個小時 如果總機沒人值班要前台來管理那是你們酒店內部管理混亂造成的 各部門之間的銜接根本沒有 亂到離譜 亂到我要幾瓶水還要一再去問 如果夜床服務做到位我不需要晚上回酒店還要主動要水 基本夜床服務起碼替換品要補 床頭邊要放飲用水但你們統統沒有甚至於根本不知道也不懂 那收這個價位的房費不內疚嗎 最可笑的是沒所謂的行政酒廊禮遇 因為根本沒開 我也是預訂好房間才知道這一切的 4⃣️我不得不投訴前廳部 你們的前廳部真的還不如客房服務的保潔阿姨 人家保潔阿姨還會禮貌問好 打招呼 但前廳部所有的工作人員包括值班經理都是看到當作沒看到 酒店客人本來也不多 你讓客人會有什麼好感 基本禮貌毫無存在價值 以上是我入住三天兩晚所遇到的問題總結 希望酒店相關部門能知道並引起重視 入住率不高跟你們差勁的服務有很大關係 如果不是掛五星那房卡幹嘛要跟雷迪森扯上關係呢 我真的無法理解包括酒店外圍標識也都是雷迪森的logo 最後一天我在中午時段約談了酒店餐廳經理 這期間可笑的是房務部總監和前廳部經理都露臉了 在此之前沒人和我交涉甚至於主動了解情況 確實 看我要離開了 表面文章做下也沒錯但客人也不傻 這樣的酒店不會再有回頭客

設施：酒店自帶的游泳池，雖然不大，但是孩子們玩得很開心 環境：距離薈聚就10分鐘左右的路程，非常方便 服務：非常熱情，給了孩子用的洗漱包，孩子非常喜歡