Ulasan Homewood Suites by Hilton West Palm Beach

Everyone was nice and professional, I enjoyed my stay

I was disappointed by three things 1) because I booked through ******* it appears I will not get Hilton Honors points very disappointing 2) It took over an hour ana half for the front desk to honor a request for a plunger 3) There was no iron in my room and when they sent one up it did not work they finally did get one that worked. I am disappointed in that for the amount of money paid I could not get linens and my room made up everyday, I ad to request fresh towels on the days they did not service the room NJust poor customer ervice

Night staff acted like I was asking for them to go to the pits of hell and back when I asked for extra pillows and a blanket. Day staff very nice and friendly and accommodating!

Clean room ( May have some pet urine in the room previously). Very friendly and accommodating staff, great location for our needs, Hot water in shower was limited. I recommend staying here.

With the exception of Niya, I have never met a more UNFRIENDLY staff. There were no smiles and no pleasantries. The room was nice but there was a used bar of soap left in the shower. The tile entry floors and the tile halls floors were very dirty. I expected more from a hotel that carries the Hilton name.

I liked the ubication of the hotel. Some of the employees were kind and went the extra mile in service. When the clean the room they did it with excellent, but in 9 days stay I had to ask for cleaning service to get only one- that wasn't ideal, especially when a sign said that the room service will be done every other day.

The positive thing about the hotel is that it is newly renovated, and the facility is mostly clean. However, we arrived in the late afternoon after a very long drive and could not find the lady at the front desk, it took her almost 15 minutes to arrived and do our check-in. We booked 2 rooms, one room smelled very bad. They called the guy to clean the room and spray some good smell - but it didn't help. We had to buy air refresher. At check in we were told that they clean every 3 days, after 4 days I asked about cleaning and was told only after 4 days, and per request- so I requested and cleaning was amazing, but it was the only time they cleaned our room in the 9 nights we were there. Every day we had to ask for clean towels, and everyday the same story, they didn't have, and we had to explain why we need it, most of the days we got pool towels because they didn't have clean ones. Asking for towels was uncomfortable and it always felt like a huge issue for them, same for toilet paper, which we had to ask for - every time. Internet was extremely slow. All in all - I was very disappointed with the service. It was an expensive hotel, and the service was just bad!

Front desk ladies were so friendly and welcoming. They had been sold out the night before and we had just a short wait to see if room was ready. Breakfast was great. Room was wonderful.

When I made the reservation I was told the pet fee was $50.00, when I checked in I was told it was $100.00,

Homewood Suites is one of my favorite places to stay when i travel. This one is no exception! We arrive esrlier than ck inand they were still cleaning rooms..secsat in the downstairs area until.it was ready. It took about an hour but the staff made sure we had any accommodation we needed while we waited. The staff throught the Hotel was very friendly and helpful. This Homewood was suburb!

We checked in late but front desk person smiling and very welcoming to us. The room was cool and very clean and comfortable.

The housekeeping was terrible in three weeks of stay and just showed one day even the cleaning was requested at the front desk

Did not like the customer service and room was very dirty, it had ants on the floor, walls, and door. Not enough body wash and towels, they told me they did not have enough. The kitchen floor was sticky on the day we checked in, even after we asked them to clean they did not clean it for 2 days but it was still not clean properly. The food was very bad and swimming pool was not clean properly. Dirty dishes were left in the dish washer. Overall, the service was very very bad and very very poor customer service. Food was not healthy enough and the quality of the food was very bad.

Stay was comfortable. Rooms are clean and well maintained. Kitchen fully equipped