Warwick

Awful experience, due to no parking available, and had to risk parking on double yellows. Staff told us they were fully booked which then panicked us as we started looking for other hotels then after 30 minutes of them telling us they may have a room they gave us one we hadn’t booked.

Terrible stay. Don't expect Premier Inn customer services to be any better if you need help resolving an issue. Book somewhere else, anywhere else! Useful for Warwick Castle, but if you've got kids, be prepared to go and get food somewhere else at the last minute. Place was a shambles when we arrived. Not enough staff, they closed the restaurant just before we were due to sit down because staff hadn't turned up. One of the guys who had turned up was really helpful with advising places to go to get food though. Turns out the duty manager had gone home early and left the guys on site to deal with it all. We'd booked a meal deal and for breakfast we were told the chef hadn't turned up so only continental was available but we'd be refunded for the whole breakfast amount. We were also told we'd be refunded for the dinner too. 2 days later and no refund, have waited 20 mins on the phone to be told we'd only get a refund for dinner as we had breakfast. Asked to speak to someone who could approve any type of discretionary refund. The lady went on hold, came back and said management said no. Not even willing to speak to me directly.

This place is awful. They need more staff. Not run out of glasses in the bar. Not run out of gas in the bar so there are not draught drinks or coke etc. When we order food, actually bring the right food out. When someone complains about not getting their food and then being told they will sort it, actually sort it and not go home. Not be rude to guests. Don't close the bar early when its supposed to be open until midnight. Don't get told you can't eat dinner there unless you have bought the meal deal. Actually give steak knives and spoons to guests when they ask and not just walk off and not come back. Actually train your staff. Do not put someone who has worked there 2 weeks in charge. I'm never coming back to this hotel

Where we can we always book Premier Inns, the reasons are clean room, comfortable bed and great shower. Also we prefer a Premier Plus room when available, unfortunately this room was disgraceful. Spoke to the management team and I have zero confidence in their want to sort out these issues. The mold and dirt in the fridge is an environmental health issue. I have sent emails and had no response!!

Stayed here on 18/10 after visiting the NEC motorhome show Double room booked which was spacious and very comfortable no road noise Location is a little remote though Booking said parking would be validated with no charge however, we were instructed by reception that we had to pay £3 using the outside machine this fee is nothing more than squeezing out more money from customers Really poor Now the breakfast 😱😡 when we arrived at 0900 they had run out of breakfast and were informing guests they would have to cone back in 20/30 minutes how can an organisation like the premier inn be unable to make basic planning for breakfasting guests? We had to wait around 40 minutes for the bacon, mushrooms, hashbrowns and eggs to be ready Pretty unacceptable i would say I did complain to the duty manager and managed to secure a refund However, nothing in our accounts yet and i think i'll be chasing them early next week Many other customers also complained: some more loudly than others Come on premier inn - het rid of the paid parking (you make enough money) and plan smartly for the number of guests versus the number of breakfasts: its not that difficult

On arrival we were overcharged for the room but thankfully noticed. We then asked for a drink and were told no cocktails could be made as they had no bar staff. The TV signal was patchy. The bed did not feel like the usual beds. We asked to have dinner one night and were told no as we hadn't prepaid. We were told on at least 3 occasions that they didn't have enough staff for various things. We almost always try to use Premier Inn but this experience may change that.