Hotel Mercure Wien City

Perfect location, very clean room.We didn’t have breakfast…good value for money.

Fabuloso

就一個電梯，上上下下都是滿員，酒店布草🚗也用它，一輛車就佔滿了。等了二十分鐘才進去，太對不起這個房價了。

Останавливались семьёй, все прошло хорошо. Сетевой отель за свои деньги с отличным расположением.

Hotel situato in buona posizione a 10 minuti dal centro e con fermate metro e tram vicine. Colazione nella media (purtroppo erano in corso lavori di ristrutturazione) e servita nella hall e in una stanza attigua. Personale gentile e professionale.

酒店的設施和服務，都在連鎖酒店的正常水準之上，附近地鐵，公交站都不遠，步行到聖史蒂芬大教堂衹要20分鐘左右，外加附近地段中相對低廉的房費，已經足夠新的裝修，是一個值得推薦的住所。 唯一美中不足的是空調系統，衹有舒適模式，外面下雪温度零下，室內衹能説是不冷，但離温暖舒適有一定差距

We visited Vienna mainly to see the Christmas markets and chose this hotel because it was a fairly short walk to the centre of Vienna. Our first impression of the hotel was not great as it is currently being refurbished and they are using a temporary room as a reception which is basically a desk across the doorway and this room is reached from a door further down the path from the main reception door. While we were checking in there was loud drilling from the work going on in the building, not a great start. Our room was on the 6th floor and was a nice room as it was modern and obviously one of the refurbished rooms so we have no complaints about the room. However after we dropped our bags and went out to explore the city we returned to find workmen had been in our room and had not been informed by hotel staff this would happen. Then a member of staff then entered our room while we were still in it, apparently to check if it had been cleaned after the workmen had been in. Turning to the breakfast, this was very good with lots of choice from hot breakfast, continental, cereals, fruit etc. Now for the checkout. We checked out around 10:30 although the official time is 12 so that we could have a last visit into the city, our flight wasn’t until late evening. There is no lounge to relax in if you want to wait for your taxi, not even a chair outside the makeshift reception. Overall I would say the room was ok but in its current state of refurbishment I wouldn’t recommend it.

Modern, clean, well located! It lacks the charm of our hotel in Prague! Cramped room! Poor internet! did not work with my iPad! Worked in Prague, Tokyo, Lisbon, etc. Only 2 English channels on TV. The sink did not drain well. Wouldn’t come back.

My recent stay at Hotel Mercure Wien City was utterly disappointing, leaving me with a sour taste and a reluctance to ever return to any Mercure property. Here's a breakdown of the multitude of issues that plagued our short three-night break: 1. Our arrival was met with shock and dismay as we entered our assigned bedroom. To our horror, the bed was strewn with hairs, the side tables were tacky with drink residue, and worst of all, there were unmistakable traces of feces and urine on the toilet seat. It was abundantly clear that the room had not been subjected to even a semblance of cleaning prior to our check-in. 2. Upon voicing our concerns, we were begrudgingly moved to another room, only to find that while the toilet appeared to be cleaned the bed remained littered with hairs. Despite our protests, we were informed that no housekeeping services were available in the evening, and no alternative accommodations were forthcoming. 3. The situation deteriorated further when we were shown a third room, which regrettably mirrored the unsatisfactory conditions of its predecessors. Eventually the reception staff themselves changed the bedding. To add insult to injury, the only compensation offered for the inconvenience was a paltry €5 drink voucher, a woefully inadequate gesture given the severity of the issue. Furthermore, our request for a slightly extended check-out time was summarily denied, with the staff insisting on an additional charge for even a mere hour's reprieve. 4. As if to compound our disappointment, the breakfast provided each morning was a lackluster affair, with offerings that fell far short of expectations in both quantity and quality. In sum, the abysmal lack of cleanliness have left an indelible mark on our experience. It pains me to say that I cannot in good conscience recommend Hotel Mercure Wien City to anyone, as our stay was marred by a litany of failures that no guest should ever have to endure.