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Ulasan terverifikasi
Lokasi3.8
Fasilitas3.6
Layanan3.6
Kebersihan3.8
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杜苒迪
Kamar Queen
Menginap di Agt 2023
Sendiri
6 ulasan
2.7/5
Diposting pada 26 Agt 2023
The hotel is perfectly situated in the heart of Vernon. But, it doesn't provide complementary bottled water, the bathroom sink is dirty, breakfast is not freshly cooked but wrapped and is the same in my 3-day stay.
My girlfriend and I booked a room here, ahead of time we called to make sure the hot tub was open (we only wanted to stay somewhere to use a hot tub).
They told us that it was open, but upon checking in to our room, and making our way to the pool area, the hot tub was closed for maintenance.
Very disappointing seeing as though I verified it was open before arriving.
The room was gross, stains all over the carpet, hairs on our bed, the tv remote was covered in a greasy substance, the sink drain had disgusting hairs clogging it, the fridge leaked on the inside spoiling our food, the shower curtain rod was about to fall off.
The room had no lock on the inside of the door, which made the environment feel very unsafe.
Overall, the room looked absolutely nothing like the photos showed online. The pictures online represent a newly renovated room, and bathroom with a large sink.
Our room had old sinks, old counters, old showers.
We also had a lady in the morning banging on doors in the hallway for 10 minutes , she tried using her key card to get into our room multiple times.
Very disappointing stay. I feel as though we were extremely misled with what we thought the room would look, and be like.
We’ll never be staying here again.
0 stars.
Terjemahkan
Catherine
Menginap di Mar 2024
Lainnya
3.0/5
Diposting pada 31 Mar 2024
Comfortable beds and pillows. Clean and relatively quiet. Can’t expect much more at this price point!
Terjemahkan
Robert
Menginap di Mar 2024
Keluarga
5.0/5
Fantastis
Diposting pada 28 Mar 2024
Nice looking place, my kids love the pool. Well located on the way up to Silverstar. The staff are very friendly and helpful.
Terjemahkan
George
Menginap di Mar 2024
Pasangan
5.0/5
Fantastis
Diposting pada 28 Mar 2024
Our room was very spacious and clean, Staff were friendly and courteous. Great value for our money. Would definitely stay again and recommend to friends,
Terjemahkan
Khristine
Menginap di Mar 2024
Pasangan
4.0/5
Luar Biasa
Diposting pada 25 Mar 2024
Our stay was brief only 1 short night, the room was ok, it could have been cleaner, the towels appeared dingy and the shower curtain had stains on it- although the bathtub looked quite clean. The beds and linens were clean, but the room overall, carpet, curtains seemed not so much. The guests staying next door could be heard through the wall and the sliding door did not have a screen, so we felt we couldn’t have the screen door open for fresh air. It was fairly priced and the front desk workers were very nice.
Terjemahkan
Jean
Menginap di Mar 2024
Pasangan
1.0/5
Diposting pada 2 Mar 2024
Well we had pay to park our vehicle there (which previous owners never did) we were going on a bus tour and that is where we were picked up , when we came back we had a notice on our vehicle saying we hadn’t paid which we had paid and the receipt was on the the dashboard in plain view, so needless to say we were upset, and will not be catching the bus there again, or staying there!
Terjemahkan
Tracey
Menginap di Feb 2024
Pasangan
1.0/5
Diposting pada 27 Feb 2024
No hot water for shower, room key opened next room so didn't feel safe, room unbearable hot and didn't fully cool down to set temperature by morning, hard bed, noisy as we were near lobby
Terjemahkan
Grant
Menginap di Feb 2024
Bisnis
5.0/5
Fantastis
Diposting pada 24 Feb 2024
The room was large, clean and comfortable. Check in was quick and the staff were very welcoming. This is a great place to stay while in Vernon.
Terjemahkan
LEONORA
Menginap di Feb 2024
Keluarga
1.0/5
Diposting pada 21 Feb 2024
Checked in the room, phone wasn't hooked in the right port, called front desk using my cellphone. First, he said it was just the "dial tone". I know the sound of a "dial tone", that's rather insulting. 2nd charging unit is attached to a desk but wasn't plugged in as cord was too short, maintenance guy repositioned the table but it's in an odd position, not fitting the space, reasoned that the space is for the "coming kitchenette". 3rd, the space for coming kitchenette has a transition metal for floors but screws are loose, a tripping hazard. Didn't do a good job or not done right at all! 4th, got a call 30mins prior to check out time asking me if I wanted to stay another day. It was a like fake politeness asking me when am I checking out, added insult to the injury. I used to work in a hotel as front desk, never had I called a guest 30 minutes prior check out time if wanting to extend as guests usually take the initiative. We have been staying in this hotel for so many years as it's the closest to Silverstar but like my husband said, it will be our last. The hotel is not maintained, it's being rundown by new management or owners.