Ugo Rossi, the hotel concierge, had booked a car for us to take to the train station in Milan where we would proceed toVenice. There was a serious accident that day and all traffic came to a standstill, meaning our driver couldn't get to us in time. Ugo sprung into action and managed to convince the driver to take us all the way to Venice so we wouldn't miss our concert and birthday dinner plans. He was calm and extremely competent, as well as warm and engaging. I don't think we'll ever forget him!
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