Sisombat Plaza Hotel

Let me tell you, this hotel deserves to pay its staff triple! Khamla truly went above and beyond to make sure I had an amazing stay, and her kindness left me speechless. Honestly, when I first arrived, I thought, “Oh no, I’m canceling my booking right now.” But thankfully, they let me see the room before check-in and even offered a full refund if I wasn’t satisfied. In the end, I decided to stay for the two nights since I figured it would be okay. Now, I won’t lie—the exterior of the hotel looks a bit worn, but don’t let that fool you! Inside, it’s spotless and conveniently located near a plethora of restaurants, bars, and tourist attractions. I booked an exhilarating hot air balloon ride for $120 through the hotel for the next day, and it was absolutely unforgettable. I also had my heart set on visiting the Nahm Xai viewpoint but didn’t want to venture out alone. The staff went out of their way to help me find an English-speaking tour guide, and when that didn’t pan out, Khamla from the front desk stepped in. She graciously offered to be my guide on her day off! She hiked with me up to the viewpoint, snapped photos, and made sure I was safe and sound every step of the way. In the end, I couldn't have been happier with my decision to stay. The service here is truly top tier, making this hotel experience one I won’t forget!

Really lovely hotel. the staff made it incredible for us, as they were very attentive to our requests. For example, they helped out with booking our train journeys across Laos amongst other things The hotel also had a choice of pools, as well as being by the river. About a 15 - 20 min walk from the phousi hill of Luang Prabang, pictured below, which is very close to the city centre and the old quarter. Overall an enjoyable stay

The location is great. The service in non existent. They never replied to my many emails despite having an office inside the hotel where I could see 5 people working at their computers. When I asked which place they recommend for renting a scooter without getting scammed the guy at the front desk told me: you can go out and have a look. Basically none of them except for one lady can speak English. They only understand some basic words but don't expect to get any meaningful answer if you have questions besides a YES, which means they actually didn't understand your question. Also the room is super basic without even a lampstand. Considering the price this is really a bad place to stay. The only good thing is the location. That's it. But this hotel is a waste of money if you ask me