SumayyahE2
22 Juli 2024
My first time at Drakensberg Gardens as part of a group tour. As a solo female traveller, who had booked a hotel room, I was assigned to a self-catering unit on the outskirts of the property. I expressed concerns about my safety, but these were dismissed by the reception staff. I was eventually placed in a hotel room after another chalet I was placed in had bugs on the ceiling and curtain rail. The hotel room I was eventually assigned to, more than 2-hours after check in, was clean and comfortable. However, the bathroom amenities as well as complementary snacks in the room were not replaced daily. And on my last day, only one set of towels were provided. I am grateful for Kulani, who made sure I had a comfortable room the first day and who was very helpful and obliging. Disappointed with the reception staff who were not helpful or accommodating. I am glad I was eventually able to make the most of my short stay and enjoy the unique winter landscape and majestic mountains surrounding the resort.
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