Hotel dekat Ikh Toiruu shopping mall / Их Тойруу худалдааны төв, Ulaanbaatar

I stayed there over 7 nights. On the first day I arrived at 12 noon and the check-in time was 2.00 pm. After a 13 hour flight and car ride from the airport to the hotel I just wanted to get into the room and have a hot shower. Usually in all other cities and hotels in Asia, they would have allowed me to check in earlier if they had a room. In this case, they had a room but wanted to charge me the rate of 30% for that two hour stay. I paid for it as I was in no mood to argue over it and as my Mongolian business partners were with me and I did not want to cause a scene. The hotel toilet had a smell from the drainage pipe and they could not clear the smell even after I had complained. The service staff was generally pleasant although some of the restaurant staff need some further training. At the Chinese restaurant when I asked one of the waiter to change to a private room after being seated at the normal dining hall which was noisy, the waiter replied that he was busy. And asked me to go to the reception. Perhaps they are still a bit rough at the edges. Also, the 24 hour room service does not exist as is promoted in their brochure in the room. I had to go to the front desk and then I was directed to go to the coffee house to make my order. I asked why nobody picked up the 24 hour room service line and the front desk asked me what number I dialed. I replied 3222 as was in the brochure in the room and he told me it was 3150. I told him its 3222 as per the room brochure but he insisted it was 3150. I went back to my room to double check after placing the order at the coffee house and it was 3222 in the brochure. So either they have a wrong print or they have not updated with a new number. I was seated in the cafe many times and I noticed a gentleman who would go up to sign for a coffee at the cafe. I assumed he must be a senior staff of the hotel. If he was indeed a senior staff I thought he would be friendly enough to smile to the guests at the cafe and assume some if not all the guests are also guests of the hotel.

My partner and I recently stayed at Best Western Premier Tuushin Hotel in the heart of the city, and we were blown away by our experience. The hotel had an amazing view of Sukhbaatar Square, which was such a treat to wake up to each morning. The staff were incredibly friendly and welcoming, and went out of their way to make our stay comfortable and enjoyable. One of the best parts of our stay was the complimentary breakfast buffet, which had a great selection of tasty options. Our room was also impressively clean and cozy, which made us feel right at home. There were so many other things we loved about the hotel too. The location was super convenient for exploring the city, with lots of great restaurants and attractions within walking distance. And even though the mini bar wasn't fully stocked, it didn't affect our overall experience in any significant way. Overall, we highly recommend this hotel to anyone looking for a comfortable and enjoyable stay in the heart of the city.

The hotel has been renowated in 2024 so everything is very nice and clean, but still a lot of room for upgrades, especially regarding to the restaurant and coffee shop - they are not even close to the 5* hotel level

Good side: Location is the best, is just opposite of the sukhbaatar square. Near shopping malls. Staffs are helpful and nice. Bathroom and toilet space is huge. There is a separate for shower and bath tub. Downside: - hotel rooms looks old, got yellow marks or mould marks on the surface of the ceiling, quite weird as the room is non-smoking room. Also got yellow marks on the toilet bowl 😭 - the electric outlet for phone charging on the headboard is not working well. When I reported this to hotel staff, they provider me with an extension cord 😓 - curtains and blinders seems dusty and old.

The hotel is located in the city center, 2 kilometers away from Genghis Khan Square. There is a big supermarket nearby, and Lanzhou ramen, Korean products, etc. are available for eating, so it is quite convenient. The breakfast is quite simple, and it seems that not many people go there to eat!

Good location, just a five minute walk from the main square, and near there a couple of the most important museums. The main post office is there too. In the other direction is the Shangri-La shopping centre also nearby, with eateries upstairs. The hotel is a little old fashioned perhaps, but comfortable. For a westerner like myself the breakfast was quite satisfactory, with fruit, cereal, toast and jam available. The girls at reception spoke good English and were helpful.

This hotel has everything! There is any and every facility you could want and more you wouldn't even think of in the hotel. There is enough that you could spend your whole trip there. Everyone at the hotel is super nice, helpful, and proactive to make sure you have the best stay there. It is centrally located in Ulaanbaatar so you are close to the main things in the city and surrounded by all types of resources you could need. The view is absolutely gorgeous and the rooms are very nice and clean!! 10/10, would highly recommend it if you are traveling to Ulaanbaatar - you will have a great time and a comfortable stay.

It’s in a good location and overall it meets my expectations of what a 5 star hotel should be. Room is big enough and has a good view. Finally, loads of options for breakfast. Definitely, it’s the hotel I would stay in whenever I plan to visit Mongolia again.

Kempinski Ulanbator location is 20 min walk from the city centre which is acceptable. The check in and check out was smooth and easy. The room is clean and the bed was comfy. The only minus as my room is facing the main road and it is a bit noisy when the window is open. Breakfast is also delicious but service is a bit slow. I stayed there for 2 nights and I enjoyed it.

My time at this Hotel was amazing! The room was warm and cozy. Some small things to regard, but over all it was an amazing time! The workout room was great The staff were the most helpful and always showed hospitality! The location was nearby a lot of restaurants, and cafes, and is also a 15min walk from the train station. It will take around 30 min to get to the city center, but it has a great location otherwise. Spectacular view!