hostel Ulaanbaatar

The place is clean and warm. Bed’s really comfortable. There are curtains for privacy and the lockers are huge which I really like a lot. Hot water works well in the shower. The toilets could be a little quite small though but manageable. And there’s free use of the washing machine as well. They have a kitchen where you can drink coffee/tea for free. And the host brings bread for breakfast :) Since there’s also a sofa in the kitchen, i was very happy that i was able to meet fellow travelers to hangout with. Location of the hostel is really good. It’s on the 6th floor of the same building of KFC on Sambuu st. It’s near a lot of restaurants, convenience stores, and the main touristy places. The host Sonny was really kind, warm, helpful, and friendly. He lent me his jacket when i went for a day tour to Terelj National Park because it was cold that day and I don’t have enough thick jackets. His brother Bayaraa was also very welcoming when he picked me up at the airport at almost midnight. Thank you again for the hospitality and will definitely stay here again when I come back in Mongolia. :)

Really Disappointing Communication, But Decent Hostel Overall I contacted the hotel through Trip.com a week before my arrival but they never responded. I also sent two direct emails with no reply, and when I tried calling, the number didn’t work, not even when a Mongolian with a local SIM card tried. They claim to offer a shuttle service, but my request was ignored, then rejected bia trip.com, and I had to arrange my own transport. Only ONE HOUR BEFORE my flight departed did they finally message me saying they could arrange it, which was far too late to be useful. Also they couldn't be trusted at all. Communication and customer service were extremely extremely poor. Wondering if they ignore requests on purpose and they just cant be bothered replying to emails and messages? My check-in was quite late, around 1:00 am, and since their website says check-in is only until midnight, I just wanted confirmation it was okay, but they ignored all my messages. That said, the hostel itself is decent. The capsule beds are comfortable, even though my USB charger did not work. The showers are ok, and breakfast was ok too. Special thanks to the morning reception ladies who were kind and helped me get a Unitel SIM card. To be noted that it is not even allowed to drink alcohol in the lobby, not even to quietly have a beer with someone else. I understand it is not a party hostel, but this rule feels a bit exaggerated. Left after 1 night and went somewhere else where they offered a much better service